The app works really great and orders are made on time and come out great. Only issue I have is that promotions and specials that come up in notifications are nowhere in sight when I open the app and the tab for it on the sidebar just takes me to an empty website. It's very disappointing to see a good deal pop up but not be able to use it.
Love the food and the app is solid. But please don't ask the customer to tip on carry outs. Why should I have to tip someone I had no contact with until I pick up my food? It puts unnecessary pressure on the customer, to think that if I don't leave a tip now while placing my order from a remote location, I won't get the same quality food or they may tamper with my order.. I'm a generous tipper and I will tip only through person to person contact. Maybe have a tip option after you pick up
App will not store payment method and new software update has rendered the app nearly unusable. There is a glitch in the map for delivery and it changes the address I input to one that doesn't exist in my town. Certain modifications aren't possible due to poorly thought out coding. The app no longer serves a purpose without the convenience and ease of use it once had. I'd give it zero stars if I could.
Overall the app works fine and generally ordering works as expected. The one exception I've had contributed to the 3 star rating. I placed an order that included rolls and had to make the payment in-app because of the amount. Turns out the Wingstop I ordered from had issues with their oven and couldn't provide the rolls. Additionally, because I paid in-app, they couldn't provide me with a refund. I'm supposed to contact Wingstop and provide the information needed to get a refund.
The app is user friendly. I had ordered through the website previously. I prefer the app because it contain just as much as of the menu options available on the website. The location feature gives one the option to choose a store of preference with accuracy. You are able to order ahead so you don't forget or you could order for immediate pick up in about 25 minutes. I would definitely recommend the app to everyone that cares. It easy to use. You don't have to wait trying to log onto a computer.
Hands down the worst food ordering app I've ever used. I tried not only their app but also their website (because their app was glitching out that bad). Finally, after an hour of fighting with their platforms, I was finally charged but without a confirmation page. Then, to add to the fight to order the food, the order I received was wrong. I will never order from them again.
Convenient, detailed, self-explanatory, and tasty. Doubts? Might as well get the app and have the menu at your fingertips; with the option of paying before you pickup, it literally makes orders a grab-n-go process. It even includes calories while you're choosing items and the ability to add notes. I've had no trouble.
App requires me to log in every time I access. 2 of the 3 times I tried logging in it would not give me access. The last time I used, I placed an order as a guest. When I went to pick up the order, they had no record of order at the restaurant. I waited 40 minutes, still no food, no record of order, and no help by the restaurant to cancel the order that did appear on my credit card as a charge.
Great mobile app, works as expected like a webpage but more compartmentalized. Deals are shown on home page, easy to add stuff to order, easy to find locations and add payment methods, clearly outlines limitations and walks you through the process. Nothing special, but that's exactly what a food app should be: no frills, easy to use, clear. It's just one more way to avoid the insane charges on delivery apps like Uber and the rest.
The order interface arbitrarily blocks access to the full menu. For example, it does not give the option to order lemon pepper fries, only their "signature seasoning" which is frankly disgusting, despite both being available in the store. I can live with that, but when I tried to order I repeatly received an "error occurred during transaction" message. Combined with their apparently new policy that stores can't take delivery orders over the phone, this means I'm eating somewhere else tonight.
