I have been using Wise for several months now and I am very pleased with how intuitive and responsive it is. I look up exchange rates quickly and easily and I have been able to pay for things in local currency with no issue at all. The security is very high, as I learned, since some of my US paperwork was not fully up to date and I had to correct things to become approved! That has also given me confidence in the platform.
Sven Ripper
overall the app is great, but a key feature for me is to add a photo of the receipt to a card transaction. that feature mostly always fails via photo mode and even when I take the photo with another app it doesn't always work flawlessly. I've been in touch with CS multiple times about this and supposedly it's being worked on. I doubt that I'm the only one with that issue, as I could consistently replicate it on my S22 nor on my Xiaomi XT 14 Pro
D
I like wise very much, simple, clean and customer support for me has been great. I think my only complaint is that on a business account we are limited to just 3 virtual cards. I think they need to rethink this, especially with the number of services/SaaS on the market which most businesses need to at least try. Virtual debit cards let you control spending for things you may not want to continue beyond a trial period from one single place. This is something revolut offer and it's a huge help.
Tim McDonough
there was no way for me to orient myself within the site. No homepage. The first page was set for adding money to my USD account. Even though I did not want to transfer money to my USD account somehow it happened. there was no confirmation screen showing me what action would be taken and if I wanted to do it like there is in almost every other application. I wanted to Check whether a specific bank in Germany was in the Wise environment. trying to send money to this account instead sent it to me
Loc Huynh
I gave it an extra star because wise is great but this app doesn't do certain things that you have to go to the website for. It doesn't make this clear either so you're left wondering if a transfer was scheduled correctly but if you go to their website on a desktop browser you can do what you need with regards to picking a transfer to/from for scheduling a send.
Colin Frank
Even though it's my go-to method of transferring money, Canadian accounts are terrible with this app. Not only do they get disconnected from wise (reenter bank login info) every 2 weeks or so, but the reconnect methods are inconsistent. It'll take 10-60 minutes to reconnect. Plaid is not great and the secondary methods of reconnecting are just as horrible.
Jose Gonzalez
The app works fine. It's just that if you send money, they charge their own fee and tell you that you'll receive the remaining amount. However, they use intermediary banks, and these banks also charge fees. They have no control over that and don't inform you how much it will be. In my case, the intermediary bank fees were actually higher than Wise's fees, making the transfer cost almost the same as doing an international wire transfer with Chase. I find this quit
J C
Consistent bad experience from a few months to date. it used to be fast and reliable. a mere 100 dollars transfer is taking 4 days, they have an excuse that the previous transfer that happened over a week ago needs to clear first, or that I have to have enough money in the bank which I do.. Called for support 2 times to long hold times and no answer. Too bad, it used to love wise a lot, they lost another customer here, not using it again.
The Punisher
I hate how the app wants to verify every time you want to send large amounts. so just use a debit or cc it will be quicker than having to jump through a bunch of hoops to verify. verify once and be done with it. I don't want to have to pause my transfer because you want to make sure it's me. I might start using another service instead. update: when you ask for a bank statement that's where I draw the line. My expenses are none of your business. and I have a federally approved ID should be good.
Silver Spirit
Wise has lower fees than banks and works good sometimes, but when there's an issue customer service is not very helpful.I was consistently told that the problem was on my end and that I should uninstall, reinstall, use different device/browser. Even after I did all of these things and demonstrated that the problem existed independent of my device/browser, etc. I was continuously told to do the same thing over and over again until finally it was escalated and the issue was magically resolved.
