I was Wolt+ user for years. After last several orders without subscription, I'll delete app. The delivery is constantly delay, because of that the food arrive cold. Nobody reply on the support chat. It's a shame. They were good.
We ordered some pizza 4 hours ago, the restaurant created it in less than an hour, but nobody is bringing it to us - not that i would like some stone cold pizza. Also, customer support is basically non-existent, there is no number to call, just a chat, where they don't reply.
The estimated time of arrival is inaccurate beyond acceptance. You offer Sort by time while right after ordering, the delivery time can double! I am fully aware of the complexity of this info, but this doesn't justify all the above. Your service is not free.
[-] Buggy and unsuitable for a landscape layout - when the screen rotates, some input forms (e.g. when adding an item to the order) are cleared for no reason. Sloppy, glitchy UI overall. [+] A really wide selection of items and stores in the service.
Don't get fooled with promotions. I waited 2h for my order which from Glovo arrives in 20 minutes because they allow couriers to pick multiple orders at a same time. I could only sit and wait, looking at courier location go all over town. Food arrived cold, soggy and un-appetizing. Also the app's menus and overall look is bad as well. The only reason I decided to try this app is because some restaurants moved exclusively there but its not worth it at all with how orders are handled.
The app seems clear but promotions can be tricky. Customer Support is not as helpful as other apps and if your order is messed up (which can happen frequently) you will get compensation at first but after that apologies and that texts that say that nothing can be done. If you get this app for the first time, make sure you do not order anything yet and you wait for notifications (or look online) for newcomer vouchers, as they will not be applied automatically and placing an order will void that.
The restaurants listed have something mentioned and shown on the App and once you order its completely different. The customer care is of no use. Ordered from two different restaurants and both sent something else and customer support wasn't able to help. Don't install its useless
The app itself is fine, but delivery times have become excessively long. The food is ready at the restaurant and the courier picks it up, yet the delivery often takes 30 to 40 minutes because the courier is fulfilling earlier orders. Initially, the app indicates a delivery time of 15 to 20 minutes, but more often than not, it ends up being around 40 minutes. By the time the food arrives, it is often cold. It used to be much better. Now, I mostly use Bolt for my deliveries.
Terrible app. After I ordered, they asked to relax and they will notify me when the order is done. I tracked the order every 3 mins to find that it's still preparing. Then suddenly, I a notification jumped out to ask me how was my order!! I decided to go outside and check, I found the delivery guy is waiting for 7 minutes.
Very expensive compared to other apps. I made the mistake of ordering from Wolt without checking prices on other platforms first. After I received my order, I checked out of curiosity and realized there's about a 50% markup per product - the price difference between Wolt and Bolt is huge. This is the last time I'll use it. Also, having Genius is not really an advantage since if the distance is too long, extra fees still apply. And they have processing fees almost equal to the delivery fee...
