I've been using Wyze cameras since they started up. Still cheaper than most but very unreliable. Seems like every time I need to see a camera there are connection issues or events that won't play. I used to be able to keep a camera view on my Amazon Echo for hours for security but now they shut off after a few minutes and you have to keep telling Alexa to show it over and over. When I get an event notification and touch to see the event it's a 50/50 shot I'll get the live view or the event.
deborah allen
Customer service Sucks,!!!! Long, Long wait times,, and when you do get someone chances are great they can't help you with the cameras so they refer you to a technician that you have to wait on to get back intouch with you via email. YOU DON'T GET TO TALK TO THEM,!!!!!!!!!!! AND THE PROBBLEM RARELY GETS FIXED,! Piture quality is extremely poor, especially when you zoom in. Picture will say vehicle instead of a person who has just walked into view (vehicle is parked and hasn't moved in hours)
Andrew Bell
The last two updates, and especially the most recent, have made the app almost unusable. Major events occur within the detection zone but aren't captured at all. Videos can no longer be recorded from playback (only a single .png file can be saved). The app is also very slow and buggy. I still like the hardware, but this app is awful. update: one year later, the app is barely usable now. videos don't load and events are mostly misidentified. people are generally identified as vehicles, etc
Alberto Ocasio
Your recent update sucks. You took away the ability to rewind and review from any particular point, directly from the live feed. Now, I can only review recent events and nothing further. Before, I could go back, search and review from any time period. The one main reason I loved about the cameras. Now I can't stand them. Time to find another brand.
Abby
The events tab is now restricted to approx 3 hours making it useless. I can no longer look for an event that happened while I was away or during the night. Time to find a camera that actually saves events. I never said anything about the length of the videos and I've never had a subscription. You've eliminated the events saved to less then 3 hours. Nice try to divert from the issue.
Od Dzie
If you enjoy the constant frustration of lost connection, lost video, failed recording or seeing "no video available at this time" after installing a new memory card that was recommended for high deff recording, then get this garbage. If you want something that actually works, looks elsewhere. So disappointing because they started out good. Now they're just trash.
Bill C.
I do not like this version. I used to be able to save events, save ALERT zones, and play back any minute of the past two weeks. Now to do any of that, I need a $10/month subscription. The old version got five stats from me, but I'm being very generous giving the current version two. (Oh, and the upgrade that wasn't supposed to touch my settings? Yeah, it wiped them clean.) Update:I found the settings for zones, etc. But it's exactly where I looked before. Still upset about losing settings.
Kat
It was great until I got a new phone and the app is suddenly completely useless. Update: it turns out that Wyze cannot be currently used with Android 16, and there is no timeline provided (to me, at least) for when this might change. If you have a newer phone, I guess just choose a different system if you want to be able to actually use it. Further update: I'm now being told conflicting information about whether 16 is supported or not, so additional problem of who is telling the actual truth.
Raymond Jones
I received Wyze as a gift after my wife had a baby. At first, we were happy with the product. However, once we started using it at night while the baby was sleeping, it began disconnecting repeatedly. This has happened every single night for months, with disconnection times ranging anywhere from 5 minutes to over 30 minutes. I looked into the error codes and followed every troubleshooting step provided by Wyze Support, but nothing resolved the issue. Won't be returning to Wyze..
James Taylor
They changed the app so when you view the camera individually 66% of the space is for useless features, thay would better off being hidden. you may not be able to expand the frame of the video in portrait mode, but get rid of all those features underneath the video, such as viewing events from that screen. leave it blank, and move the events to the events section only so there's no information overload. the centerpiece of the video, is the video. Get all the other options out if there.
