🚨Attention Xcel Energy App Developers!🚨 This app shows Texas as having a summer and winter On Peak / Off Peak schedule. Texas only has the summer schedule. Colorado has a winter schedule, not Texas. Fix this in the app and let people know.
app usually takes a long time to load, and now won't load at all
So easy to use!! This app is very intuitive and requires little prodding from me to get where I need to go. Everything is front and center.
I have trouble with this app every single time. it just never gets done loading. every other app on my phone works perfectly except this one. I guess I will just wait to pay my bill until they can get this app working right
App does not work. will not open. App only opens to a white screen with the Xcel logo in the center. That's it. I have restarted my device and reinstalled the app. Same result. Website also will not work unless in incognito mode.
The app hasn't been able to be opened in more than a month. Just keeps saying it's experiencing some issues and to refresh account. *update* I reinstalled the app and now it works perfectly.
they don't let you auto pay with credit card and when you do pay with a card there is a transaction fee
Pitiful customer service access. Reps have no access to your account to make necessary changes. They are useless, just like this company's concern for its customers.
I am not happy with this app. This app requires an update literally every time I try to log in. On top of that, this app is very slow. It's just about the slowest app I've ever experienced. Whoever is in charge of creating and developing this app, please do better. It shouldn't be a headache just to try to log in.
App doesn't function. I couldn’t log into the website (login failure multiple times) so I tried the app. The app told me I needed to update, so I did. now the app boot icon appears and never continues. I restarted device. No change. Essentially useless app if I can't even get to the login screen. Uninstalling.
