The app is useless, the service is so spotty, you can't stream a 1 hr show without having several interruptions, if you open the app to assess the issue it shows that the gateway is working fine, then why isn't it streaming a simple network TV show?? I had Comcast switched to Metronet, but unfortunately when I moved had to switch back to Comcast because they are the only provider in the area, it's only been 1 afternoon, and w/ every disconnection I'm reminded of their horrible internet service
Pascal Federici
terrible app and false advertising for internet prices. I was shown a monthly contract for $50 and tried to finalize the purchase but price changed to $85. not to mention the 404 errors and streaming box added to cart even though the box isn't available, now no way to remove it from the cart! xfinity fails every step, I hope one day internet service is available from another company!
Jamie Badamo
Edit update9/16/25. Every single update will not open, I have to delete the app and download again because it refuses to open from the download and on the app it won't move off udate app. How are you making the app better when it never is? It constantly will not go to people. It always says there is a problem or just spins. It's more difficult to do parental control than when you could on the website.
William
they must have the worst customer service and set up in the world. from the beginning I've had problem and I should have turned around and never signed up with them. today I was trying to make a payment cuz my wallet disappeared about a month ago and I forgot to switch cards. that was the hardest process ever and the app refused to send me any sort of code. I'm canceling the next billing cycle I'm so over this
Rob G
Most useless app ever. Nothing works. Hit a button and watch a load animation until you close the app. I don't know why It even has options like Manage Plan because even if you can get that to load, you can't do anything to manage it. Forget trying to cancel a channel or downgrade your TV tier. You can do none of that. The only thing that works is Add Mobile. Why would I want cell service with this level of customer service? Total waste of time, have to call INDIA again. GARBAGE.
Margo Brown
It told me that my devices were perfectly connected when they weren't. When I went to troubleshoot and it found nothing wrong the AI said it would reach out to me in 2 hours! WHAT! Then I tried to get a live agent. I was able to connect with someone but they tried to push an upgrade onto me! WHAT! I asked for them to just fix the internet, they started spamming me with notifications but not responding. I ended the live chat and there was no option to review the experience so here I am.
Chad Lawrence
Horrible app, and customer service. Think twice before moving to Xfinity Mobile. You might save money, but the customer service experience isn't worth the savings. It's hard to manage your account from the app because the app is slow to load on any type of connection, and in some instances you're directly to the Xfinity website which indicates to me they're aware of the limitations of their app.
Andrew H
almost useless 100% of the time. if there's a problem trying to activate hardware, it just tells you to try again, when the website says you need a tech to come out to your house. all the settings about the legal aspects of your plan contract dont load (they don't load on the website either). the ai bot is terrible. outside of the app, the service is terrible as well
Nikki James
Doesn't work! I've tried to pay my bill the past few months on this app and it won't let me. I have to go onto the internet and go to the website. what's the point of the app if it doesn't work??? I can't even connect to the assistant either as it keeps giving me some error message about the header being too big. please fix it before I uninstall it! EDIT: Still doesn't work. Going to uninstall and just go online to pay my bill. Talked to customer service for a long time to get nowhere.
MeowImAvery •
App is just not working, and keeps sending me to update it repeatedly, even though it has already been updated. I also function in life by having all my clocks at 30 minutes ahead, and this app will not work like that, so I have to go in and change my time every single time I need to open Xfinity. It's endlessly frustrating.
