The app is fine overall but please show the driver the ride fares before they accept the ride. Every driver calls to ask the fare, says it's too low and then asks to cancel. If we cancel the ride after this, the fare automatically increases few rupees for the next ride. The driver doesn't cancel ride because they cannot until they start the ride. Your driver side app doesn't show the fares to the rider and this hurts the customer's experience.
Anush Saxena
I'm really frustrated with Yango. why this app doesn't notify us when a driver cancels our ride, or why it keeps confusing us with that map. Not just once or twice. I've experienced this over 7 times. Another thing: I've had to wait almost 30 minutes for a taxi, and the app runs incredibly slow. It's not just about marketing, pricing deals, or whatever; they should care more about people's experience and opinions.
Fiza Fatima
Today I booked a ride from Gulshan to Nazimabad, but the driver was extremely unprofessional, using inappropriate language while driving and speaking to me in a shouted tone. He also refused to follow the map directions, instead taking his own route, which made me feel unsafe and uncomfortable. When I tried to correct him, he responded rudely and shouted at me without provocation. As a result, I'm reducing my rating of this app from 5 stars to 2 stars.
Ms. Amulungu
As a yango car owner, this is the most useless app. filled the car with N$1300, when it was empty, I hadn't even reached N$1300. some customers are rude, and the distances are too long at times with small fees, and the balance reaches negative 50 quickly. loading 100 will last you one day. taxi better
Salifu Alhassan
Disappointed! I booked a cheaper listed car. But customer service cancelled the booking and recommended a more expensive alternative. The cheaper option remains listed on the app just to attract more customers, I guess.
Rinkey Shrestha
I am writing to report a disappointing experience with a recent ride booking on your platform. I booked a ride on through the Yango app. The booking was accepted by a driver, but unfortunately, the driver never arrived to pick me up. Despite confirming the ride, I was left waiting without any communication from the driver or Yango. This caused significant inconvenience and disruption to my plans.
Evamei Rusia
I booked my first ride today & got upgraded to premium! The app helped me find a ride in just 2 mins, even late at night. The car looked amazing! The driver was very kind, very helpful and didn't complain or grumble about my baggage. Kudos to Mr. Muhammad Nawaz. Keep up the good work! (In other apps, if riders realize the trip/distance is short, they delay for a long time to keep you waiting so you'll be forced to cancel. And other drivers grumble. But in Yango, I wasn't disappointed. )
Tiisetso Mvundla
Everytime I use this app, the drivers call to ask where I am and where am I going. Does the location not work? this is difficult especially if you're only visiting in the country and you don't even speak their language. Some drivers can be impatient. Please fix The app also chooses rides that are very far for your pickup. This is unfair on the passenger (their time) and the drivers (travelling a distance for the "affordable" rate). Try to be considerate when locating drivers.
Ahsan Ali
very disappointed riders demand more than settle fair on app and app also doing fraud in fairs . I just book a ride on that time the price show is less but when I am reached the app also show higher price . Indrive is the best riding app .but Yango my first experience is very bad and disappointed
Ali Al Khabouri
The maps are not friendly enough. I can't search for places that I know they exist on Google Maps. can't insert Google Maps address or location as destination and the maps colors are fade, makes it difficult to see the map. Driver maps are information less. Otaxi maps were much better. Please fix this thing.
