just had the worst experience with this app - tried it for the first time. booked a spa massage and they cancelled it without intimation even though I used up a Rs 500 discount coupon on the booking and now the customer care team keeps on asking to wait for a call from the relevant team. very unprofessional. probably never going to use this again and going back to good old urban company. never had such an experience with UC. man I just wanted a massage, ended up more tensed
Kajal Kumari
OMG... They called numerous times just for a single appointment. The service is also not good. The person who came smells bad. Everyone is saying the price is less. But the service is worse. I can give an extra 1000 bucks but can't accept this type of service.
Vineela
I strongly advise against using this app or its services. The platform displays one price at the time of booking and charges a different amount during payment. The doctor's consultati experience is also very disappointing. The timer starts even before the doctor joins, and ends exactly on time, which means 10–15 minutes are lost just waiting. The doctor barely chats for 10 minutes, mostly just asking questions. By the time results are discussed, the session ends and you’re asked to pay again.
Fatema Mithaiwala
Korean Roll-On Wax I recently booked a Korean roll-on wax service (full arms, full legs, and underarms) and unfortunately, the experience was very disappointing. This wax is not suitable for sensitive skin. The procedure caused severe irritation, rashes, and even lumps, making it extremely painful and uncomfortable. There should be a pre-oil or gel application recommended before using this wax to reduce its harsh effects, but it was not suggested during my service
Akshita Jain
I dont know if they have discontinued the service of consulting with the cosmologist at just 59 but i have paid the amount and started the conversation on the other hand no agent was assigned to me and chat showed that i was conversating with them but no one was assigned. don't know what is up with them. i have availed some services before but after this I don't think i would use this app again.
Kavita Tripathi
I am very upset with the service this time...they have given me facial, and waxing package worth rs 849/-. but when the beautician reached told me that i have to provide the wax as it's cost isn't included in package. I was about to cancel the service but as she had arrived, I paid the extra 850 for the service. after that I paid to the technician via upi which is still showing pending amount.
Richa Kandpal
service provided was completely different from service i choose. when I asked for help i didn't get solution and professional who came asked me to book service seperately and also she charged extra cash from me. and when I asked from customer care they connected me to the person who came for providing the service and on call she was fighting rudely. I guess the agent was enjoying this. it was a very bad experience for me.
Dr Isha Pareek
very unprofessional behaviour of spa therapist, they Didn't value client time and always , I had very bad experience with spa section therapist, they did bargain for time slot and shift under your nose , and company have no time to improve professional attitude for therapists. very very very bad service and behaviour of the therapist . if I can give i can give a rating in Minus for the therapist 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
Sahana
Big scam. They take money ahead and nobody turned up, not even picking call. waste of time. We cannot cancel too. After calling customer support multiple times, they tell professional is not available and they will reschedule it later. All plans for the day depending on this spoilt. No professionalism. Did not even refund full amount back.
Kinjal Doshi
Please train your customer care support about your products and services, they are clueless about your application and products.Extremely bad allocation for expert experience.Since morning 11 i was coordinating with customer care and service expert so that my services don't get cancelled as since booking time 4 to 5 services expert had cancelled for the reason that they don't do hydra facial. dont promote something that you can't offer.app crashes a lot.lot of glitches in app and user interface
