The App does not show middle name or suffixes when adding employment/work during an application for benefits: only first and last names. If you have a JR, You'll have to guess which one is employed. I only noticed after applied because the employment verification form had my Son's name, not my husband's. Whoops. Ability to upload files directly to my file: make sure HHSC is on the phone to verify file upload. This APP has improved LOTS over the years. Thumbs up to developers, thank you!
A Google user
overall it's good and has the availability to send your stuff through it instead of waiting on mail to get sent from you but the issue I have if not would get more stars is that when you go to try to put files on there like pictures a lot of times you have to keep re-signing in before it'll actually add them cuz I sent 6 files and I had to sign in again at least 15 between those!!! Really annoying but overall app is good.
Julie Winter
Twice I have renewed only to be cancelled due to not renewing. All I can do is my part to best of my ability then it is out of my hands. I shouldn't be held accountable because your system messes up. But I am, and I am not alone. When I reapplyed I got a confirmation code those need to be given when we reapply as well!!!! Edit I have sent in a complaint and uploaded a screenshot hopefully that will help me and my son soon
Diane McLamore
Very disappointed in this app, the customer service, the entire situation. Dealing with the pandemic is not enough and to add to the service trying to get assistance from your office, saying that you did not receive paper work that was clearly in my files but my benefits were stopped due to some one not able to comprehend and or read!
Naty Chavez
Lags, camera for documents sucks, it will zoom in to the extent of only being able to see two words and disregard the rest of the document, does not update periodically, also it does not prompt the documents I have received in the website, horrible! call wait time is over two hours!! So I try my best to use the app but it sucks and it's as frustrating as the wait for the call. I am certain the government has the funds to improve the app, why don't they do it? Cheap!
Christina Garcia
This app is horrible and needs a massive overhaul, especially when everyone is so adamant that we use it instead of calling. I can't access my letters and forms, no matter how many times I try to set it up (I just get errors) and everytime I bring it up on the phone, I'm told there is nothing wrong. A chat service would be amazing for simple questions, FYI.
Ashley Tanton
This app stresses me tf out. I've been trying to get into my account for weeks now. It says I'm putting in the wrong password. When I go to change the password, and after I've answered security questions and put in a new password, at the end it will say that an error has occurred. I call in and get assistance, and that does no good. They give me a temporary password to put in and told me to change it then. Nope same issue.
TeAnna Hall
Pictures of forms from the app are absolutely unusable. They are zoomed in so close you can't see the rest of the form and are too large to fit in the frame and most of the form is cut off. Opted for pdf scanned forms taken from my phone to upload and I got the same repeat error over and over that they were unable to upload documents at this time, please try again later. Twenty-two failed attempts later, what's the point?
Elizabeth Flippo
always get errors, so I know my password for sure. Everytime I log on, it says it's wrong. And I know neither my login nor my password is entered wrong but here we go again needing to change my password. And when I do that I always get there is a systems error please try again later. How much later? Next year? I've been trying for 2 weeks! And last time I got into my acct beginning of April there should have been a benefit renewal since snap expires at the end of April, nope not there.
A Google user
Awful. It freezes and proves to be time consuming. There is no specifics nor details about cases. And uploading any files WILL NOT speed up the process. Pictures need to be taken and saved in your gallery prior to upload because using the "take picture" option in the app, seems to warp and distort the photos. You are better off if you use the website via internet.
