Reviews for Zipcar

I hate to say this cause as a city girl, I’ve enjoyed using zip cars but honestly this app is so useless, so annoying the last couple months! First I couldn’t open/close the car with my phone on two occasions and now,3rd time, it’s not letting me book a car, keeps saying payment failed, makes […]

Just not worth it. For short trips, an Uber/Lyft is cheaper, and picks you up at your house. For longer trips (2 hours) a normal rental is cheaper. And then you pay 25 dollars to get an account, and 9 dollars a month to get access to the premium club of people who pay too […]

It’s exactly what I need living in the center of the city! Coming from Vancouver-CA, I was already used to the service in Evo so it’s not a new product to me, and I like the wider selection of vehicles available and that certain fixed areas have an allotment of vehicles associated with it. The […]

I use this app to drive with Uber. First off, $106.17 ($120 if you get the added insurance) a day to go and work is ridiculous, especially since every car has dents and scratches and the carpet has rips. Second, if their systems screws up and you can’t extend your trip you will be charged […]

Immediately after submitting rental request, they will charge your card on file, and if for any reason the app loads indefinitely (which is extremely likely), they will not register the transaction in the app but they keep your money and you dispute it to your bank and wait 30 days or 90 days like my […]

They are now placing your funds on hold without booking the car. I was told that my bank is holding the funds, my bank denied this and told me that it’s them who has taken payment and then releasing it back few days later. I’ve never had the issue before so this review is very […]

Worst rental experience ever. The app and service are full of hidden fees, and the final cost ends up far higher than the advertised rate. There’s no refund for membership cancellations , even if you don’t use the service. Additional charges—like insurance, mileage, and late return penalties—quickly add up. Be careful before signing up.

Was only looking into my options, never submitted the Application. Still got hit with a $100 charge from ZipCar for the application fee. They refuse to help and still haven’t returned my money. Going on three weeks now. If the poor customer service I’ve dealt with trying to get my money they stole is any […]

I don’t like the haptic scroll wheel to select trip times. it’s difficult to select the exact time that you want, when the thing keeps moving after you take your finger off the screen! and if my saved credit card is default, why does the checkout go to Google Pay first, and then I have […]

I love the service this provides. Cheaper than enterprise Uber and whatnot. But the app SUCKS. I spent 45 min trying to book a car. I got accused of wrecking a car and not submitting pre-inspection photos which I have proof I did. Having to delete and re-download the app so I can use the […]

Useless. ZC used to issue physical cards that unlocked and locked vehicles. Now, you have to use the app instead, which is hit or miss in terms of getting a connection. That means occasionally leaving the vehicle unlocked when running a quick errand, b/c the app fails to connect. It also means not leaving the […]

This is the worst experience I have ever had with an app and customer service. It has been weeks, and multiple attempts to reserve a car, being charged $25 initially just to sign up, then a subscription fee and $150+ MULTIPLE times without ever receiving access to a vehicle. The customer service is beyond terrible. […]

DON’T USE THIS APP. Its broken in so many ways. This app will “glitch” or bug out during payment resulting in you having to wait 2-3 days for a refund. Customer support is trained never take any fault. Use the website instead. Heads up for Uber drivers who might use this app, they do not […]

I love the idea but not the price I pay or the flexibility I have. For the price I am paying, about $60 after taxes and insurance for 2 hours, they could have well marketed the business as “emergency only” car rental services. I would appreciate it if I could drop the car off at […]

I stopped being a member 3ish years ago and decided to re-up today. I’ve had my account approved and I booked a car for a couple of days from now and installed the app – which doesn’t seem to work at all. All I get is the Go to drive screen, and anything I click […]

I have been using zipcar for three years. The last year in Chicago has been bad. Rented a car in August and the air conditioner didn’t work. Rented on a day of snow and rain mix and drivers side wiper didn’t work properly. The cars are not cleaned consistently. The main issue is when you […]

Disappointing start with Zipcar. New users cannot access the service immediately after registering due to a screening process, but the timeframe is unclear. The app only shows a message that documents are under review, with approval emails sent later. When I called support, I was told it could take up to a week. For a […]

This app has become so buggy I have to reinstall it for every reservation because it won’t accept payment. It also doesn’t tell you so you think you have car reserved but you don’t. You find out when you go to pick it up. When you lock/unlock doors while out, it says you’re ‘out of […]

The app fails to allow bookings, it states I already have one, and I’m forced to call every time. The contact support via text does absolutely nothing when I click it. When I call, the “select X to XXX” does nothing when I select an option. The app won’t connect to the car when I’m […]

If I could give this app (and service) 0 stars I would over and over again. Whether booking through the app, or the web browser, or even with a representative through chat support, there’s no guarantee the reservation will be booked, though it’s guaranteed the charge will be placed to your payment method. Support suggests […]