Reviews for Zomato: Food Delivery & Dining

This app doesn’t provide instant assistance to support executive. The option to call and connect to them is not available on app. Recently I have been having many delivery related queries where i have tried to raise multiple complaints but never got solution of customer support for once. There have been multiple times where I […]

I can’t even get a refund for the missing items in my order. When I tried to get this resolved in the app support, it says to email the issue to zomato support. when I emailed the issue, they denied the refund and said that we will raise this issue internally and make sure this […]

The agents never deliver. They keep you hungry for an hour when the promised time is 20 mins, and customer support is a bot that always tells you to wait some more… and they wont let you reach customer support easily.. and after all this, they ask you to cancel your order. and yes, i […]

I’m facing a repeated issue while ordering. Whenever I select an item, the displayed price is reasonable, but during checkout, the final bill becomes much higher because of added charges like tax, delivery fee, and other costs. This creates a big difference between the shown item price and the total payable amount.This issue is disappointing […]

worst experience. I had ordered at 8.07 pm yesterday and still to receive it!! They have no customer care no to make a contact. They have even closed the cancellation window for me. It was a prepaid order. So very pathetic!!! PS – To my surprise the app showed that the items were delivered at […]

Zomato has given me one of the worst experiences ever. I placed my order on time, waited patiently, and even after more than an hour, there was no update, no delivery, and no way to contact support. The app just shows “order confirmed” with no further response. Customer care is completely unreachable, and the chat […]

I had ordered my food through Zomato. It showed that the order was accepted. The time to deliver was shown as 30 mins. It also showed that the order was picked and on the way. The food that was supposed to reach in 30 mins, took 50 mins to get picked from the restaurant. The […]

It is the worst app. to order food. Their restaurants show something else on display & description and deliver something very different. When you complain, their restaurants are always unresponsive. They’re available only on chat, so chat agents would only give you petty credits if you face an issue, they don’t care rectifying the issues. […]

I ordered an item, it was showing 45 minutes for delivery. Even after 40 minutes, the delivery partner was not assigned. I tried to connect with support for the same and that’s when it really went bad. I didn’t receive any response to my Where is my order questions. it has been more than 15 […]

Please do not use this app, they just loot people, by charging high and also if you cancel your food within 5 mins with a gold membership, they will still charge you a cancellation fee and that fee is the whole amount you paid, unfortunately they force you to buy something you don’t want to […]

WPRST EXPERIENCE -Placed an order which was confirmed, food prepared, and even a delivery partner called me. The app kept delaying, showing the rider was picking up, then suddenly cancelled. By then, all other restaurants were closed, leaving me with no food at all. A refund or coupon doesn’t fix this – it’s a clear […]

I usually don’t leave negative reviews, but after today’s experience, I feel compelled to share. It all started with placing an order through Zomato, and from the get-go, things went downhill. First off, the app kept glitching while I was trying to track my order. I kept getting the “order delayed” notification, which was frustrating, […]

there’s hardly any order delivery where I don’t face any issues. this has been happening for a few months now. I hardly remember 1-2 deliveries of mine in the last month or so where there hasn’t been an issue with my order. when you put a complaint, then the reply would be – ‘sorry for […]

I had ordered for me and my friends, but we quickly changed our minds within a few mins, 2-3 mins after. I didn’t know they would charge a full cancellation fee for the entire order and yeah, I reached out to their helpline to ask if there were any workarounds but yeah, USELESS. Overall, really […]

The delivering excecutive is going somewhere else after collecting the order. It is more than twenty minutes and he is roaming/going against our location back and forth here and there. Now it started raining here. Just have a look at my last/recent/current order. The guy is roaming around after collecting my food towards the opposite […]

Fraud app with petite tactics to save money. The zomato gold has free delivery for under 7 km. There is an outlet which is 6.2 km from my location, but they show it as 8.9 km and I have to pay ₹100 for delivery (which I am sure does not go to the delivery partner). […]

Very bad experience both times using this app. First time the order placed by itself without tapping ‘place order’s button. Second time the delivery driver didn’t deliver the food even after 50 mins. Went in the opposite direction. Customer service was just helpful enough to cancel the order but nothing more. Waiting to see how […]

my experience with this app has never really been good but recently, it’s just plain disappointing. the orders arrive late. when I complain about something genuinely wrong with the order, the app doesn’t allow customer service chat. you have to email. and in the email they first ask you all details, take your time but […]

Apps page stuck at certain screen after i ordered, Green Tick mark screen is still there even after 2 to 3 mins and there is no going back. I think i need to close the application and relaunch it just like typical IT support guys restarts the Computer for all the problems. Find out that, […]

I was once a big fan of Zomato but after several service related issues in the past few years I have realised it is a complete scam. They cancelled an order which couldn’t be delivered and I was told that they initiated a refund for the same only for me to find out that they […]