Verizon Consumer Group is the retail arm of Verizon Communications, responsible for the company’s consumer-facing mobile, internet and TV services in the United States. The group builds and maintains apps that help millions of customers manage service plans, monitor usage, pay bills and troubleshoot devices. Their mobile portfolio on this site includes My Verizon (consumer account management), My Verizon For Business (business account management) and Verizon Family (parental controls / Smart Family features).
The team’s work reflects Verizon’s broader investments in network capacity and customer service. My Verizon has become the primary channel for account changes, device upgrades and support requests, while My Verizon For Business tailors those capabilities to multi-line and organizational needs. Verizon Family (also known as Smart Family) provides location, content and screen-time controls used by parents to manage children’s device access. Across these apps, the Consumer Group emphasizes reliability, clear billing and practical tools for everyday account tasks. Notable achievements include large-scale rollouts tied to major device launches and ongoing updates to accommodate new plan offerings and regulatory requirements, keeping core account functions accessible on Android and other platforms.
