The only reason any of us use this app is because we're forced to, since they don't allow us to upload documents via the website anymore. I've been trying for the last two days to log in on my app, but it just loads until it times out. And when it IS working, it almost never reflects my accurate snap balance, even if it says "as of" the current date.
The most frustrating, irritating thing I have ever dealt with on a phone. I think the app is deliberately confusing and doesn't work right just so you'll give up. It took me a half hour just to change a phone number. Since doing the useless update today, aug 27, can't even get the damn thing to open after password, just spins forever. HORRIBLE, USELESS.
Wont load at all!! It stays stuck on screen. Ive uninstalled and redownloaded so many times. Still the same problem. This is crazy! We have to send documents from this app for our case but it doesnt work. Unreal edit- you guys write and say write a email but yet say or do nothing else! Then when a email is wrote yall dont reply! This is really a joke app and reply to people needing help!
Uploading documents is a pain. It's one thing that it doesn't auto-detect the edges of paper and that I can fix it myself. It's another that the two dimensions of corner adjustment aren't consistent with each other and with the final photo. All of this after having to manually choose the appropriate document from a long list, even for official city forms.
this certainly beats sitting in those God awful offices for hours at a time! However, you'll wait on hold for hours at a time, trying to reach someone on the interview phone line!!!! My advice is to deal with long waits on the phone line because it took me 3 days of trying to wait on the line and several attempts at calling back! The system IS set-up to recognize you're on their call waiting list. Yeah, it's still better. I'd rather have to do that time in the comfort of my home!
What a dismal app! Often, it doesn't open at all. Once you're in, the information and instructions are cryptic and incomplete. The document upload is primitive, missing basic features like being able to upload a document from your files. Instead, you have to take a photo and try to upload that, except it often doesn't work. (And why can't you upload from a computer, too?) This is such a slipshod design that it looks like no one at HRA cares whether the app works or not.
Being unable to upload PDF files makes it more difficult to submit documents you can not printout. I am also disappointed that you can not search your phone from other albums to use the pictures needed to be uploaded. It only searches your camera album, and that's frustrating when you can't find it elsewhere. This app makes it difficult in all ways!!!
The website tells you that this is the only way to submit documents, but do not allow you to upload PDFs or any other format, and you can not use any folder other than your primary photos folder. I realized that this may be extremely biased against Androids, but either way, what a joke. Who made this app a 4 grade software student? (no offense to 4 graders). Looking through the comments, it seems as if this has been the issue for YEARS and zero improvement. I'm disappointed but not surprised.
Great idea but doesn't work well in practice. For 2 years I've used this app to upload documents for my cases but the interviewer did not get the documents in either cases. The online application should have a section used to upload documents so everything can be submitted together. This year, I'm reduced to faxing in the documents at staples, which will cost me a pretty penny. Hopefully that'll work otherwise I'd have to go in person like last year. And when I went in last year, I was told that my application was still active in system so I couldn't reapply but SNAP benefits had already stopped. It was a major pain and frustrating when you have to penny pinch because of a technical glitch that no one can over ride. I'd say trash this app and add the ability to submit documents with application online.
Uploading documents is horrible. It does not support PDF, the "take a photo" functionality does not have the ability to focus on the document, and "select a photo" cuts off photos. Previews also cut off images despite cropping it to the document size. Auto Detect does not work. You can't access any photo that hasn't been taken as a photo at all. Top notifications constantly pop up and take up 90% of the screen. The entire process is made to discourage people from applying tools that assist them.
