I’ve been using this for about a year and there’s only been a couple times where the video got a little pixelated or the voice went in and out for a bit. I’ve used two other medical apps and one of them was basically the same as this one. The 3rd one I used would […]
Reviews for Telehealth by SimplePractice
← Back to Telehealth by SimplePractice20 reviews
The overall experience was fine, but this is the only app that does not work with Bluetooth devices like ear buds or the car. Sound only comes through the phone speaker with no settings or options to change. Yes, my phone is connected to my car and my ear buds, immediately before and after the […]
I’ve been using this app for over a year now, and every time I have an appt with my provider, the app crashes. It isn’t just the app either. The website version crashes, too, on a consistent basis. I think if I’m paying for my therapy, I should get the full hour, and I don’t […]
I cannot be a 100% sure (technically), but the connection through both parties using a laptop is often times very bad in visual, especially audio quality, there are strong echoes to be heard that are very distracting in a therapy session. Cell phone turned out to be better and more consistent. This type of scenario […]
My therapist and i almost always have a delay in connecting. If we manage to connect, sound and video often have problems. If I navigate away from the screen we see each other, to open a text or email, when I go back to the video screen, we are unable to reconnect video, only voice. […]
I’ve been using this platform for virtual therapy over the past few years, and it’s been incredibly reliable. Whether I’m at home or on the go, it’s easy to stay connected. Connection issues are rare, and when they do occur, a quick log-out and log-in usually resolves them. In all this time, we’ve only had […]
It’s great for meeting with my therapist! I think video and audio quality are great, and it doesn’t drop audio when we’re both talking. However, it doesn’t seem to automatically default to my headphones when they’re plugged in, and no matter what I try, there doesn’t seem to be a way to route the audio […]
Unfortunately, this mobile app (Android) doesn’t recognize any of my Bluetooth devices, I can’t connect during sessions with my clients. A year ago this was NOT an issue! This year, i have tried to connect to 3 different brands of Bluetooth headphones and no success. This is a HUGE problem now because it leaves me […]
This app does it’s base function well from the call recipient end. However, accessibility on the phone is very very poor. When signing in your name, holding the back button does not sequentially delete characters. It only deletes one. The response to typing on the phone keyboard is slow. You cannot type multiple characters a […]
You cannot maintain the call and talking to your clinician and leave the app to look at your notes or text messages for reference without the call disconnecting. My clinician sends me links to look at, but when I open them we get disconnected. When I have my headphones connected, they do not show up […]
for the past 3 to 4 months I’ve been having issues with the telehealth app. I am able to click on links to rooms for therapy sessions, but as soon as my therapist joins I am kicked out of the meeting. currently the only way to use the service is through my desktop computer, and […]
app had been working fine for a few months, now, no matter if I update or reinstall, as soon as my provider joins the call I am kicked off video and we can’t proceed. have found no troubleshooting around this. trying to us the service via browser on a laptop is not an option as […]
Okay over all but needs improvement. Biggest issue was with output speaker control, there wasn’t a setting where I could choose what output device. Using the phone speaker where the phone needs to be next to your ear isnt a good option for video calls and only when the other party rejoined it would sometime […]
It’s a solid app, but it breaks down very quickly if you minimize it to do anything. It’d be nice if I could check emails or texts while talking to my therapist to get the information he needs, but the app slows down and kicks me out of meetings. If that kind of issue could […]
It’s nice not having to GO somewhere for an appointment. No blocking out the time for the drive, the appointment, no running behind, etc.. Instead I can block out the time for the appointment only & just sit at home or anywhere for the appointment. Plus there was NO issues with connection video or sound […]
Only reason for 3 stars, older smart phones will be spotty with weather or not they work with this app. My phone doesn’t like new apps, as it is too old to receive updates. Some people might notice the difficulty in getting the app to work. I wasn’t able to sign in a couple of […]
Overall I’ve been happy with telehealth! it connects easily and often the quality is great. however sometimes the sound is a bit quiet or off, for example, someone calls me during a session, I hang up, and then the audio is affected and quieter. Other than little moments like that, I find it easy to […]
The reminder link texted by my provider don’t work. I will click the link from a text message and always get an error message “this link has expired or is invalid”. Clicking a link from an appointment sometimes forces me to open the app and says I have to install it even though it’s installed. […]
It works fine if you’re IN the app, but don’t try to multitask, like look at your calendar or prescriptions, it will not run in the background. Trying to jump back to the app can cause a nonstop “loading” message, and I have to completely kill the app and click my link again, taking up […]
Every time I have to use the app on my phone, I have some kind of audio issue. Today, the app would not allow me to use a Bluetooth audio device and did not even show any audio device in the settings, so the only option was to blast the sound through the phone speakers. […]