Reviews for AAA Mobile

The app *used* to be good, and do the things that I needed: Navigate, show me a reasonably accurate set of gas prices, and that’s it. Suddenly, the app now is spewing out notifications for all the wonderful things AAA could be doing for me (that I don’t give a rat’s about). And there is […]

The app overall is good. I have been a AAA member for a long time. But have been using this app for over a year now. It had definitely helped me drive safe. Still has few bugs that can be improved. For example, for today’s journey I had kept my phone lying in the car […]

We have been using AAA Drive for a couple of weeks. We have noticed that the app scores our driving much lower in the city. It also seems like road conditions, such as potholes, bumpy roads, etc. affect the score. It is an inconvenience to have to think of pausing the app. Twice I forgot […]

This app is horrible for monitoring driving habits. My phone is always tucked away while driving yet I always score very low for mobile distraction(doesn’t matter if my phone is connected to blue tooth or not). It is also impossible to get a high score on smooth driving when you do mostly city driving. If […]

Not a huge fan because the app loops and I’ve had to go out and come back several times. Also the calendars to select your date and time don’t work. I had to type in my dates and select my time. And on another page I had to choose the correct times for pickup and […]

Good luck trying to book a hotel. A lot of times after you select at the end “book room” it shows you an error information. Then you have to enter your whole information over and over again. Tried several times. Didn’t work. Updated the app to see if this fixes the error and now I […]

Can’t log in! And I was logged in a couple of weeks ago! Useless when you can’t connect to services you paid for. I get “Welcome guest!” And when I click on Login, I get a message half off the screen asking me to verify my ZIP and to accept their privacy policy. I do […]

Your app is totally useless; as is your website. Your site and app ALWAYS say that they’re “unable to process your request” when I just want to upgrade my payment method, or check my account. And again, there’s no indication as to how much I’m paying which is the number one thing I’m trying to […]

An app I can’t register for and sign into. Awesome job! So I have to input my member number to register. Got it. Makes sense. I try to input my member number with spaces and there aren’t enough characters available in the box to do so. I input my member number without spaces and tell […]

This app SUCKS. The time given never matches the time the actual technician shows up. It’s like their systems are not connected at all. You need to improve this app’s accuracy big time. People are waiting for literally 3+ hours when your app tells them that the technician will be there in half an hour. […]

App is completely unusable. Unable to log in to my account. Unable to register for a new account (just says working… for several hours until I just finally give up). Can’t rate any other part of the app, because I can’t even get started. You would think for a premier account that they could provide […]

After trying so many different ways to log onto the app, the error message is the same every time, “The details used to login do not appear to be associated with a valid membership”. Checking on the AAA website, my membership is very valid, as well it should be for how much I’m paying. Im […]

Worthless. All the options are there but none of them work. Using Samsung S22 ultra, can’t update payment information, account information. The boxes are there, can’t change the information in them. Then went into a lagging continuous loop of redirection just trying to make a payment. Once I finally got there, couldn’t update the card […]

Quickly disappointed. Was tired of navigating the web browser version to pay my bills and thought this would make it less of a hassle. However, every time I click on “Bill payment” or “manage my policy”, it gets stuck into a never ending load that goes nowhere. Uninstalling and just going to deal with the […]

Like most users are commenting, I am unable to use the app after updating. Can’t record journeys, request roadside assistance, etc. App automatically closes when I try to open it. I have uninstalled and reinstalled it numerous times. I have cleared my cache and cookies, and it still doesn’t work. I use the drive safe […]

Used to be great, unusable now. When I go to try and see my benefits, it prompts me to update my personal information. Every. Single. Time. If I update the information again, it takes me back to the main menu. If I hit cancel, takes me back to the main menu. It I hit the […]

Extremely laggy, buffers, when trying to select a time for a car rental pick-up and drop-off the dial keeps rolling and I cannot select a precise time. the app also keeps telling me they cannot verify my membership despite me being logged in and being an active member. Overall, the app is very glitchy and […]

Update: continues to not be helpful when needed – locks up, can’t find feature. Just call its faster and easier, once you convince the system to stop texting you. Needed to call for a jump and decided to try the app. After login I thought that requesting assistance would be prominent function of the app; […]

It works very well for roadside assistance which is why I gave it 2 stars and not 1, but if I try to log in to my actual account (e.g. to renew insurance), it always says that an error occurred, unauthorized with a number, and an error code, which changes every time. This was after […]

They are very quick to contact you (& repeatedly) to get you to buy a policy. It’s impossible to get anyone to return an email if you’re having issues setting up online account or viewing documents. Also, the rate they offer over the phone for car insurance is much higher than the quote you get […]