can't reach anyone.. calling them it was over 2 hours waiting for my call to be answered. emailing you get no response either. I ordered an iPhone that was damaged by Amazon in transit and it has been the hardest trying to get my money back. I do not recommend buying a phone through them!!!
horrible phone, works extremely poorly, non stop technical issues, customer service is useless, there app is useless, phone glitches and open or closes things on its own, many task cannot be completed because it won't work on wifi or it says not connected to WiFi which is so assanine considering I'm connected at least 12 hrs a day!!!!!! HIGHLY do NOT RECOMMEND ( FIND ANOTHER FREE PHONE THAT ACTUALLY WORKS PROPERLY!!!!!!!!).
"Customer Unknown* after months of attempts while using the wireless service. It's full circle of frustration, to say the least. +no free device or unlimited data. I would've been OK with the 15G i signed up for. 5G is not adequate when it's the only source of Wi-Fi available to me. The new device, with bigger the 5.5 inches screen like 1st year I was with AirTalk would've been nice too. Good Cellular Service though. Thank God for That!
Airtalk has excellent service in my area. I switched companies. got the a67l for 5$ never could find a case for it. you know soon or later you bound to drop a phone w/o a case you screwed. the phone wasn't the best one I have had but I did try to keep from breaking it. warranty is well out of date. I am out of a phone unless I buy a replacement. Luckily I was able to put my sim in an older phone I had so I wouldn't be w/o any form of communication. offer a case for your phones please
I was supposed to get a Samsung Galaxy 7 and instead I got some knock off brand and the service is absolutely horrible it always drops calls even when I'm connected to good wifi. I can only talk on speaker phone, and my phone says it cannot complete the newest software update for whatever reason, so I contacted customer service... and opened a ticket... well that was nearly a week ago and haven't heard anything since. not so pleased at this point.
The service is beyond slow and there are always technical issues. I was sent a damaged phone to begin with and when I finally figured out how to get in contact with the company I want able to get a replacement. I was told the service is free but there is a $12 fee to start service. My phone still after 8 or 9 months doesn't send or receive picture messages and won't send long text. It's just aggravating and makes you wonder if its actually helpful or a hindrance how much time spent on them.
The app is totally worthless, no point in having it as the website is set up the exact same way as the app yet the website works much better. I appreciate the free phone and service, never have been able to send or receive picture messages though. Customer service is a total waste of time; they're far too inept to actually help with anything I've thrown at them. I still recommend AirTalk however because the selection of free phones they have is unmatched by any other service I've found.
The worst customer service i have ever encountered!! So the phone came in yes and in a very timely manner. But when I set it up it gives me a message saying the device is corrupt, and I cannot use the phone. Restarted it and everything it just goes straight to the screen and message telling me device is corrupt. I've tried emailing with 0 response, I've tried calling but therer is no good options to choose and it hangs up on me every time. I've tried doing the chat box no reply! Or kicks me out!
So far I'm not impressed with AirTalk Wireless. The phone they sent me (FOXX D A56) absolutely will not connect to WiFi so I have to use my data for everything. (And it's supposedly a brand new phone). This phone is not compatible with several of the apps I need. Also, no live customer service. Air Talk is only getting 1 star from me. I'm not even sure I'll be able to port my number to anyone else because I can't get my account number.👎
The absolute best wireless service I have had by far. At times the data slows, but the data add on plans are so budget friendly and provide the necessary data needed immediately. I will use Airtalk Wireless as long as I can and I have referred many friends to them as well. I have not had a single complaint about my service. When I questioned something technical, I submitted a ticket and they responded within a few hours. Love this Service!!!
