Reviews for Alight Mobile

MIND BOGGLING TERRIBLE!! It takes too long for the screens to load up and if I select something like “search for provider,” it takes me to the internet– but when I try to go back to the app, I find that I have to start over from the beginning; it doesn’t remember ANYTHING that I […]

The app worked fine until a few weeks ago. For some reason, it no longer remembers my login information. I had my biometrics set up to use my fingerprint to log in. That no longer works, and I can’t reset it. Please fix this issue. Every time I want to log in, I have to […]

The most non-user friendly app I have ever downloaded. Initial login doesn’t work, find a way to get to a diff login format. If the year of a claim date is intered as the last two digits it looks like it accepts it, it does not. If you go to add an expense don’t expect […]

This app never ever works. It’s so insanely frustrating trying to do anything in it. Can’t log in now, just loads to a blank white screen even after uninstall. I also can’t upload documents, it just loads to a ‘page unavailable’ message every single time. It’s not organized well and impossible to find what you […]

I have tried to reinstall this several times, you cannot see the left side toolbar menu once you get into the reimbursement category. The only thing you see is a notification bubble. When I try and leave feedback it just leads me to a blank screen, you can’t take screenshots to send in to prove […]

Some options have no information. I may have enrolled twice by accident. The functionality of closing a window versus the back arrow are a mystery. They may take you completely out of the app. You have to hunt on the screen for the return to main screen button and it’s not always there. I would […]

Essentially an interface to a website just slower. Let’s don’t pretend it’s an app. Beyond basic menu it just redirects you to a website. Why introduce that extra step while you can just go directly to the web. Secondly the app (website) is unintuitive to navigate and slow. Many types of requests can’t be dealt […]

Very clunky. App opening can be very slow and then when they finally open you can’t see the entire page. It let’s you scroll up and down, but not side to side. Also, app won’t let you shrink the view to fit the phone screen to see all details. All this prevents the app from […]

Slow, unstable app. Lots of features that may work well on a PC web browser, but are really awful on a mobile phone. When under maintenance no message to that effect. It just doesn’t display information. Too much white space in certain pages (investments) so you have to scroll and wait for it to load […]

Mediocre The app doesn’t remember your login information. Biometric login doesn’t work. The last update to the app caused these issues. Now everytime I access the app it’s as if I just downloaded it. I have to search for my employer and enter that information before I can even access the login screen. Please fix […]

Bad. Just bad. Basic things, like keeping focus on the text entry fields is completely inconsistent, constantly losing focus which causes the keyboard to appear and disappear constantly. It’s just so difficult to navigate. I used to be able to actually log in, but got a new phone and the login process just keeps kicking […]

“We’ve got a glitch to fix” for weeks. trying to submit reimbursements, the only thing I use the app for, and attaching receipts fails more often than not. It seems that when my balance is zero I can’t submit for reimbursement, as though I won’t just get money in my flex account every 2 weeks […]

This app is awful. Trying to find anything on it is near impossible. Don’t waste your time trying to find a provider through the app, only a small map comes up with locations of providers you are looking for, you should be able to click on them, but can’t because there is a banner over […]

I found this app to be incredibly unuser friendly. It does not appear that you can pay with a credit card, your Cobra premium. Even with a convenience fee, applied the option just does not exist. I received my first bill and wanted to pay it immediately, but was only given the option to set […]

Buggy, laggy piece of trash. No results for vision or dentists in the app, dozens on my desktop PC using the same quick search. Loses Internet connection whenever I switch to a different app, logging me out. After being logged out, I enter my userID and the screen refreshes, prompting for my userID again. It […]

Old app just stopped working with an error message. Had to call to find out I now need this app. Could they have said that in the error message!? Anyway, go to the new app, SEARCH to find claims that require additional documentation (why aren’t required actions the easiest thing to find in the app?!?), […]

Clunky, not intuitive at all, and I intensely dislike it. All they’ve done with this app is shrink it to fit on a mobile screen. Unlike the Smart Choice app it replaced, it has not been optimized for mobile use. I shouldn’t have to expand every page I go to just to make my selection […]

Can’t login from the app due to multi factor security issues. I have tried for 2 days to login for the first time with this app, I keep getting the prompt to have a text sent to my phone to authenticate. The text never comes through. I checked spam texts and it’s not there either. […]

If you have another option use it. Customer service closes help tickets as resolved after a week, regardless of if your issues been resolved. You sit on a spinning screen that will not load if you want to check future coverage (as does customer service.) nothing is really straightforward so you have to dig to […]

Garbage app. Signing up was painful, with multiple restarts. Navigating the app is painful, with multiple “sorry, that’s not available right now”, constantly redirecting to the website instead of things actually being in the app, and every time that happens I tell it to accept cookies, but apparently it’s not using cookies, because it asks […]