MIND BOGGLING TERRIBLE!! It takes too long for the screens to load up and if I select something like "search for provider," it takes me to the internet-- but when I try to go back to the app, I find that I have to start over from the beginning; it doesn't remember ANYTHING that I previously typed in. Absolutely awful and frustrating. I would give it no stars if I could.
The app worked fine until a few weeks ago. For some reason, it no longer remembers my login information. I had my biometrics set up to use my fingerprint to log in. That no longer works, and I can't reset it. Please fix this issue. Every time I want to log in, I have to put in my username and go to my VPN to pull up a login number.
The most non-user friendly app I have ever downloaded. Initial login doesn't work, find a way to get to a diff login format. If the year of a claim date is intered as the last two digits it looks like it accepts it, it does not. If you go to add an expense don't expect an option to take a picture like every other app you have used. Then I'd the picture is taken at this point the app locks up trying to get back to photo gallery. Stuck using this app to get my own money. Find an alternative!
This app never ever works. It's so insanely frustrating trying to do anything in it. Can't log in now, just loads to a blank white screen even after uninstall. I also can't upload documents, it just loads to a 'page unavailable' message every single time. It's not organized well and impossible to find what you are looking for. I absolutely hate that my company switched to this horrible horrible app.
I have tried to reinstall this several times, you cannot see the left side toolbar menu once you get into the reimbursement category. The only thing you see is a notification bubble. When I try and leave feedback it just leads me to a blank screen, you can't take screenshots to send in to prove that you paid for payments because it's been turned off by the administration. At the very least you need to fix the internal toolbar. It's simply blank.
Some options have no information. I may have enrolled twice by accident. The functionality of closing a window versus the back arrow are a mystery. They may take you completely out of the app. You have to hunt on the screen for the return to main screen button and it's not always there. I would have preferred to use a web browser on a desktop PC for more screen real estate, but I could not find anywhere, anywhere, how to enroll using a browser.
Essentially an interface to a website just slower. Let's don't pretend it's an app. Beyond basic menu it just redirects you to a website. Why introduce that extra step while you can just go directly to the web. Secondly the app (website) is unintuitive to navigate and slow. Many types of requests can't be dealt with through the app or web and instead gives you a popup with a phone number to call. The whole app is an utter waste of time.
Very clunky. App opening can be very slow and then when they finally open you can't see the entire page. It let's you scroll up and down, but not side to side. Also, app won't let you shrink the view to fit the phone screen to see all details. All this prevents the app from being useful. If I need to make a change or view details I have to wIt until I get home and log on through my desktop computer.
Slow, unstable app. Lots of features that may work well on a PC web browser, but are really awful on a mobile phone. When under maintenance no message to that effect. It just doesn't display information. Too much white space in certain pages (investments) so you have to scroll and wait for it to load and scroll and wait. The "Need Help" feature gets in the way and is annoying. It also is so slow to load as to be useless. The space to type in can't be seen while typing.
Mediocre The app doesn't remember your login information. Biometric login doesn't work. The last update to the app caused these issues. Now everytime I access the app it's as if I just downloaded it. I have to search for my employer and enter that information before I can even access the login screen. Please fix this! Very annoying. Some things you cannot see unless you open the full site online.
