This app is a headache! At the end of May, it got even worse. It has never consistently tracked my trips, but then it started saying it was logging a trip, but it never appeared in my history. Next, it stopped locating me even though everything was set up correctly. Finally, I uninstalled the app and reinstalled it, and it worked great for a few days. Another update was done, and now, suddenly, I have had to repeat this process of reinstalling. The discount offered is not worth this hassle!
Nicole Aguiar
They committed fraud - I set up an autopay for my monthly amount through the app. The app says you are required to pay your current balance in full. I did this and after setting up my payment and giving them my bank account information to do so, they took twice the amount of money out of my account without my permission. I have to wait 48 hours for it to post in order to file a complaint, during which of course that money is gone from my account. DO NOT make any payments through this app.
Shannie
This app does not catch all of my trips (even though it says it's logging a trip) and when it does, it does not capture the entire trip. I've stayed clear of this app for a long time in hopes that it would be fixed and after many updates and a few phone changes, the problems are still there. So disappointed. *10/22 Still the same issues after app diagnostic (always says "ok") and trips that are logged (partial or otherwise) don't load until hours later
Tyson
Very intrusive app that is almost constantly running in the background on your phone. Multiple times a day it will just randomly pop up that it's checking if I'm taking a trip. It just happened while I was laying in bed, which would give it no prompts that I am in a car. You are definitely giving up some of your privacy to save some money on your insurance.
Rogieno Villarias
While my experience of just about 9 months have been more or less positive there are some issues that are less than ideal. As with other users I have been clocked for speeding when I wasn't. There really needs to be a way to correct database errors so your customers aren't punished for actions they did not commit. Also being dinged for driving late at night when it is mostly not by choice seems really unfair.
Dave Taylor
This app has stopped logging trips correctly. It'll leave so many trips off completely, and then it leaves others in a processing status for days at a time. You can't have your passenger change the music or it'll punish you. You can't set your GPS whilst in park at the end of YOUR OWN DRIVEWAY because it thinks the driveway, the gas station parking lot, and the private property where I ride my ATV is the road. Also you can't turn off the notification for "Allstate is checking for a trip".
Brian K
This app records only about 10% of my drives so far for one week. Of the two trips it did record, logged only about 1 min. for 10 min. trips. Yes, it is set up properly, drivewise says it is ready. I have tried keeping the app running in the background, still not working properly. Stop giving me your corporate answer. My app, OS are all up to date. I said above I tried keeping the app running in the background even though the FAQ states that is not needed. Your app does not work.
Bob Johnson
Update 2: Switch to Geico! This app doesn't record trips, it's a scam to get your money! You opt in, and then the app doesn't record, so at the 6 month period, you get charged for not using it. Drivewise makes your driving less safe. I'm now constantly focused on whether or not I'm accidentally speeding when going down a hill and terrified to brake in situations that are beyond my control (a dog or child wandering into the street) it does encourage you to run yellow lights though so that's good.
Dee
Since the last update the trips are all messed up. It will say processing and then disappear. Also, it doesn't always track a trip. I have to constantly delete the app and then download it again in order for it to work. Yes, I have the most updated app. Yes, my battery is at least 25%. Yes, it is updated and running in the background. Please do not respond with the same auto response. Everything worked fine prior to the last update. The new update said tracking improved and it absolutely isn't.
Jim Donati
Worthless. It's hit and miss on logging trips, mostly miss. I took two trips yesterday, the app said they were processing, now there's nothing in trip history even though it says 50+ trips taken, not even previous trips. And the app running in the background makes my phone hot and drains my battery prematurely. I'm not sure what the discount is for using the app but it's not worth the hassle.
