Reviews for Amenify Resident

Poor customer support and service. Wouldn't recommend using the app. The app fails to place the order on several occasions and when the order is placed it is not delivered the right way on most occasions. I would recommend using another app like Instacart or Uber eats as they use it as well. In addition, the refund processing is poor and they overcharge for the services (often charging extra for the product) and don't provide refund completely in case of failure to deliver the product.

I placed my first order tonight and had to put my order in 8 times because the app deletes your cart if you navigate out. When I finally placed my order it did not even include everything in my cart! I found out I cannot even add the item back to my cart. I just hope someone actually brings me what I ordered. I will never use this service again! I am sticking with Walmart and Shipt for Target orders. They do it right!

Used it twice. The app user interface is quite crude and so is their customer service. The first time I wanted to add a chore, customer service said I had to cancel and rebook the entire reservation to be able to do a small tweak. The second time, the app sent me a promo code and when I tried using it to check the discount, the booking somehow got completed without explicitly clicking 'book' button and I had to pay 5% as cancellation fees. Such a SCAM!

This app and this service is pure garbage. The app is very difficult to navigate. Try to place a grocery order and one wrong button and you lose everything in your cart. Not once have they sent my grocery order to the correct store without me contacting them after placing it to make them put it at the correct location. They lie, they offer a promotion for a review but then only give the credit of your review is positive. They don't want you to know the truth. Avoid this company!

They sent a coupon, I used it, it was applied to my order, making it free, and then several hours later they placed an unauthorized charge on my credit card for the full price without the coupon. Criminal. Update: they did refund the charge, but I am not changing the rating because it should not have been able to happen, and there is no apparent way to delete my payment info or close my account through the app (and no login on the web to even try there).

Seemed convenient using the app. However, they don't give you a time frame for when the cleaners are coming unless you ask for one. When they showed up all was fine but they spent probably 25 min cleaning my place and when I came back there was still dust everywhere and my sinks, tub, windows, countertops, accessible windows etc were still dirty as well. I paid for a deep cleaning too which was almost $200. Will not be using them again. Definitely do not recommend

I had to edit my review because Amenify changed. I have been a member for years and have always had half my food order cost matched to my wallet credits. Now it says I can only use $15 per purchase. That barely covers delivery fee. I used to use you guys all the time, but now other apps are more cost-effective. I feel like you will lose buisness. What is the point of doing long surveys and hyping your business if I have $70 in credits it would cost me a lot of money in transactions just to use?

I had a cleaning subscription with Amenify. Not only is the subscription more expensive than market prices, it is also annoying to cancel and it is also difficult to use credits. Many times Amenify would charge the full amount and not deduct credits, which would result in a waste. Amenify charges a 5% cancellation fee for "operating costs" but would not tell me what this is towards. It is also impossible to cancel without talking to the live chat which keeps disconnecting. Do not recommend.

This app has a terrible user experience. It will frequently pop up the same pop up messages over and over, even after you dismissed it the first time. Additionally, the coupon code and monthly credits feel like a scam. Upon checkout via the app, there is no spot to enter the coupon code at checkout for your first order nor am I able to use my $20 monthly credits as advertised in the sign up promotion email. I could keep going on but there is a character limit to this review.

Trash app full of scams. You constantly get discount offers that don't give you the discount they say. It will say 50 off in a text, app notification, everywhere and then take 15 off. When you ask customer service they will point you to a special webpage that says "up to 30 dollars" or the discount is only on the service fee, not the cost of the actual job you are ordering. Insanely shady tactics hoping you won't stop since you got to the pricing screen.