I like this app it's nice to be able to just message my doctor or my son's doctor to get answers instead of calling for something quick. I recently had an issue with the app giving me an error 400 and I got help the next day after I gave my review. Very pleased with the quick help.
Been with Sleep Insights on this Athena Patient Portal for at least a year now. So far everything has worked smoothly and was easy-to-use. I just wish that all of my health providers were able to be accessible on a single app. This is my fourth App !
I live on Eastern time, but my doctor is on Central time. is there a way to set the app to NOT change my appointment time shown as Eastern time? For example, I had an appointment at 10:30 central and the app showed that it was at 11:30, but did not specify that the time was for Eastern. So I missed that appointment.
it's helpful because getting test results or sending messages especially with all my health issues. it also helps so you don't have to make phone calls & go thru so many prompts being transferred to the right doctor then be put on hold sometimes is fusterating especially when your not feeling well .
can't see entire test results. I downloaded this specifically to be able to pull up test results and this only shows the very bare minimum. Interpretation unavailable. When I need to refer to these results I'll need to go through a web browser so what's the point of having this at all? Waste of memory space at this point
It's there to remind me of upcoming appointments. And I can pay my bill very easily in app also. Can't wait to get results posted, waiting for results from tests done. Very easy to find everything I need in app.
Overall and improvement of the last version. I would like to see an enhancement to the messages section as well as a Todo list that includes referrals and notes (to do) from previous appointments. The Epic health app is what you should aspire to be
App was 5 stars until it updated. Now I cannot log in via the app. It tells me "400 bad token. The id token is invalid." I have to login through the website instead of the app. ***Had to uninstall and reinstall for it to work again after the update.
I have to use multiple Medical Information Apps to send and receive messages and things like test results. All of them are very confusing and often don't work at all. This App is the best and only App that allows me to easily send and receive messages from my Doctor. All test results are posted and contain all the details of the results. It is an excellent app that deserves far more than ⭐⭐⭐⭐⭐!
It is very important to have notifications working. However, they do not. please fix the issue. When I receive a message it can be days to weeks before I check because I don't get notifications that I have a message.
