Reviews for Auntie Anne’s Rewards

First off, the only reason this is a two-star review is because of how good the pretzels are. I saw an email about free delivery of special buckets during march madness. I plug in my address and click the closest store to me (4.6 miles away) making sure the store accepts deliveries. Click next, and get alerted "Our partners are unable to deliver to your desired location. Please switch your order to pick-up to proceed.." So I tried another location (5.5 miles) and got the same message. Lovely.

Was great for a few orders. No longer works when trying to search for location for delivery. Doesn't react at all but will when I click anything else. Auntie Anne's works in the doordash app still so it's not a store issue but an issue with your app. Please fix. I like the deals in this app but never got to use them because now it won't deliver. I don't have a vehicle.

I havent used this app for a number of months and today i finally decided to see if i had some remaining rewards. Last update from their post was from April 25 and every time you click on something else (rewards, for example) the app crashes. I've already tried to uninstall and reinstall it and nothing has changed.

Can't use the app, ofc on free pretzel day. Wouldn't let me order in app, didn't go pass the view locations screen. I try to redeem the coupon to use at a physical location and it just keeps loading over and over but won't give me a qr code to scan. Which is ridiculous considering the folks in line ahead of me used their app just fine 🙄 6/4 edit: useless to have, can't use it at all. Won't let me order and crashes within seconds. Liked the convenience and points but can't do anything now.

Put an order in to redeem a reward and then got "The ordering system was not able to transmit an order (#) scheduled for today. There was an issue communicating the order to the in-store system." Well I didn't see it until I got there since I don't check phone while driving, and I was like okay no biggie I'll just order it in person since I'm here anyways. But it won't let you redeem another reward until 4 hours have passed. Sigh.

As with the Cinnabon app, they have now removed support for rooted devices. Removing a star for that. People will simply hack the app or use an earlier version. Old review: The app forces you to update at inconvenient times. You're standing in front of a register trying to redeem a reward, and the app doesn't even open. This is bad for numerous reasons, the least of which is people don't want to be forced to update apps when using data.

Absolute dogshit. I know this may seem obvious but auntie Anne's is not remotely equipped to handle delivery. It's scummy that they even offer it as an option.The actual app is a comedy of errors, including canceling out your entire order and address if you make even one mistep on the menu. Even if you make it through the sisiphian gantlet and get your order placed, it will only bear the most tangential relationship to the food they send you. Don't worry, there's nowhere to complain in the app:)

What you get on emails for a free pretzel, or BOGO, or a free dip, well, I can't find them in my app even when it's within the limited time period. It just doesn't show in the app at all! We should be able to download and print it on hardcopy in case app doesn't work or if store has terrible wifi reception. Please bring back the old version of paper printout! APP is useless if it doesn't show any promos when I get them in emails but it says to open in app to get it!

Super buggy. Used it once successfully (not easily) and it took half an hour longer than predicted for my order to be ready. Not a big deal, but now it's just not usable at all. Crashed when I tried to apply a reward, then wouldn't even let me start a new order when I closed out to try again. Now just showing a long page of html when I try to see my rewards to redeem in-store. Even when working, the rewards features don't seem well designed, but even then I'd give 4 stars if it actually worked.

Shittiest Convoluted Food App. Impossible to figure out how to edit any order, menu is an absolute mess where it's all on one page, and worst of all, impossible to use any coupon. Tried to use BOGO coupon from T-Mobile reward, and at first, it wouldnt even show up in my rewards, until restarting multiple times. Couldn't use it in checkout like youre supposed to, tried "redeem" in the menu. Started counting down from 1 minute to use in person despite being app only! Now lost my UNUSED coupon!!!