Works, but the UI is garbage. Do you even test on mainstream devices? Went to get my member ID, and the "r" from the word member was dropped down into the middle of the member ID. Trying to type to a fairly simplistic "Marty" chatbot, app doesn't accommodate a keyboard on the screen, so you can't see what you're typing.
Just HORRIBLE! Wasted hours and hours on basic tasks like editing my home address for an omission that the App made in the first place. Also, to switch states...it keeps defaulting back to my old state of residence! Other previously entered information is missing. I'm currently double paying for two memberships (and have been for seven months!) as there is supposedly no way to transfer memberships or to get a refund?! Every phone call requires being bounced around to as many as five people!
Horrible. i have to log in everytime i open the app and it always tells me I have the wrong password when its autosaved and makes me do the very lengthy process over and over and over ect. Yes I have even uninstalled and reinstalled it to no avail. not a good thing for you new members to have to go through!!! Just saying I would think customer retention would be paramount in this industry.
The app is pretty good at what it does . It is very tamper resistant . If u shut it down , it knows and demands the permission back or else u loose your discount . It's not over sensitive as some people here suggested . I can still drive 5 - 10 mph over the limit without getting demarets for speeding . It knows when u r not in the car and walking . When it detects this , it will go into battery saver mode . It's not THAT bad on battery . It requires full permissions on ur phone though.
Disconnects frequently and does not track some trips. Requires frequent updates, installation and reinstallation. Hope it is worth the effort. Surely it could be improved? I received a notification that the app has been improved. However, it did not track my driving yesterday. Sometimes it identified me as a passenger when I am driving. I can change that, but I cannot add trips. Although I am not flagged for hard breaking or speeding, my score is 80??
Day 1 member..and already regret it. I've been a member for all of 10mins. App had several errors, website also has several error. Attempted to "Change Auto Pay" and conveniently I get an error message each time saying try again later. Forcing a customer to keep Auto-Pay with constant error when they try to change it..doesn't retain the customer and make money. I will simply order a new card and discontinue service. If you have to hold your customers' payment plans hostage, you're doing it wrong
If you are here to get Onboard discount using this app, let's me tell you it probably won't work. The app registers any slow down during driving as a "hard brake" event and count it as reckless driving. You don't have to slow down a lot, just a light tap on the brake will trigger it. It seems to trigger when there is 7-8mph change in one second, so the speed of you running on foot and then stop. Doing 60mph needs 8s to stop. It is just not possible. They made it that way to increase your rates.
I used the app for the first time today, because I needed a tow and I found a bug while using it on an Android phone. Setting up the tow was very easy. However, there is an overlay banner that gives you a summary of your tow submission that I can't swipe away, which is frustrating. So, now I can't see anything about the tow truck information or look at the map. I would give it more stars if this wasn't an issue.
This app sucks!! I click to become a member and blank screen every tim. I have tried uninstalling and reinstalling the app, nothing.... the agents are just as terrible when you call. Apparently, you can only pay for a year membership at a time whenever you call a live agent. so they make you go through this ridiculous app that doesn't even work well guess what, you just lost a customer, and I'll go through Allstate Roadside Assistance.
This app makes me drive more dangerously then I would. Honestly if I get into an accident I would seriously think about filling a lawsuit against AAA. The app is too sensitive to hard braking. Driving at 45 mph, you need to take 300-400 ft to stop at a light, or it will register a hard braking event. So, if the light changes and you are closer than that, only option is to drive right through and not stop. If someone changes into your lane, a light tap registers as hard brake, so I find myself getting dangerously tailgating other cars. AAA, need to change the app. Its not doing its purpose.
