When autobell upgraded their app they really downgraded it. We had the unlimited package where you get billed monthly so they have a card on file. When autobell call themselves upgrading the app the money that you have on a gift card is automatically used towards your monthly payment but they have a card on file to draft. The money on the gift card is towards the additional etc Armour all the inside of the car or floor mats. Ended up canceling the service. App sucks! Mark the mgr was useless!
Scott Rader
Guys, streamline this app. Question: How many clicks does it take to get to payment? Answer: too many. To wit, location might be important to you, but means nothing for the user. Therefore, noise in the UX path. (Viz. You can't autosubmit the location and save the user need to do so? How many Autobells are that close to each other?) This app is constantly needing updating. The updates are slow. And guess when that happens? When you open the app. And guess when is the only time that happens?
Jim Lockard
Why can't devices be logged into the account, multiple vehicles on the account but only 1 device can be logged in. That means only 1 person can take a car for a car wash. Very inconvenient when the car wash is not open when someone working overnight can access. This means I would have to take that person's device to use the car wash. Also, if they log in, I am logged out.
Michael Jones
The app improved since a la carte services were added, but it needs a separate section just for user account information. They could incorporate payment info in this section, to allow payment methods to be edited more easily. Right now, there's no way to delete a card unless a subscription is canceled.
Peter Olmeda
2 stars for the app 5 stars for the people who work at location. App seems to always need updating. Then you update it and then it says "we are having problems with our server, please check your internet connection. It doesn't work right. It has cars on my account that I have never owned and the ones I do it has the wrong plate and year. Prices keep going up so I am close to canceling the whole thing anyway.
Temekia Shipp
I have so many problems with this app until it's frustrating. Sometimes it work and sometimes it don't. I just paid 37 dollars for unlimited full service and hope A.B fix this app soon. I was told by one of the employee I'm not the only one having issues with this app. Hopefully, they will fix this app soon so there won't be any issues when customers go to get their car washed.
Ulanka Beckom
The app requests multiple pieces of identifiable information inclusive of name, cell phone number, vehicle (make, model, color, plate). My cell was down this weekend, and I went for a wash on 5JUL2025, but the local wash in VB on First Colonial was unable to pull up any of this information to get a proper wash. Why is all of this needed if it can't be utilized when necessary?
John Corson
I have tried for over two weeks, several times a day to install this app from the Android Play Store. Was told by a friend that it won't load on any Samsung device with Android 11. If that is the case, then the issues are totally on the developers end. Until I can install it, it shouldn't receive even one star. But 1 star is the lowest ranking allowed.
Bob Blehm
The car was fine, the worker could use some attitude help.
J
purchased wash online but could not use it. never got the receipt with a needed bar code. credit card shows purchase. Not happy at all.
