It seems reselling your ticket through this app is effectively impossible on my Galaxy S23. I cannot get past the "Add a payout method" screen without it telling me to check my internet connection. I have now tried every single functioning connection I have access to, that are otherwise working fine, just to receive the same error. This is 100% on your end. Way to add unnecessary stress to your paying customers.
Robert H
The app was great years ago but has been horrible for about two now. Constantly flagging you as a bot and blocking access to your account. Blocking you from getting into presale so the actual bots buy all the tickets before you can. When you have to sell tickets in a pinch, they won't let you add payment methods and just keep giving you a notification about connection issues. The worst part is their horrible and inaccessible customer service that never fixes the problem appropriately.
jasper
Worst app I have ever had to deal with. I made an account and it won't let me log in, I can log in on the browser, but not the app. Then I finally got the app to recognize my account but it needs a verification code sent to your phone number simple enough right? No. I entered my number over and over and resent the code at least 4 times before trying to have it call me instead, and then I still received no call. And now I have to wait a half hour to try again. Avoid using AXS whenever possible.
Aaron Stichter
The app barely works. Their service in general barely works. It fights against allowing you to sign into your account (has to verify you're a "real fan" every time in connected to wifi, and ofc doesn't let me sign in). Once I finally got into my account, it says there is a problem viewing my tickets, so I can't access those either. These ticket services (AXS, Ticketmaster, etc.) are just about the worst thing to happen to live events.
Kevin Johnson
They really need to work on their Auth for the app, it kept denying saying my username or password was wrong even though I just used the same credentials to sign in on the website. After reading a few reviews here it turns out the problem was that I had a VPN running. Turns out that if the app thinks you are anywhere you're not supposed to be it won't work, that's bad design. Now I'm worried that when I travel to another city for a show if the app will work.
Andrei Budaes
You guys are really adamant in not letting people get refunded for selling the tickets back. I kept trying to add a payout method. At first the Continue button was greyed out with no warning until I realised the DOB is expected in MM/DD/YYYY. Next, it looked like my tickets were sold back but the payout method is not registered. Everytime I try to go to manage payout it returns Something went wrong, check your connection. No problems when I try to buy though.
Alissa Miller
Worst app I've ever used. No matter how many times I reset my password, I can only log in to the website on my browser; the app always says the password is wrong! Tickets aren't accessible to scan through the website, so now I'm stuck with no access to my event tickets. Seriously, this is literally the main job of this app and it can't even do that. Completely worthless. I hope the venue picks a new ticketing partner moving forward.
Kate
In the past couple months I've started getting the "are you a real fan not a bot?" pop up every single time I open the app. If I'm quick enough I can x out of the pop up and see my account, but I can't actually do anything about whatever's causing the problem. I also can't transfer my tickets to Google Wallet because of an unknown error, so I'm just waiting for the moment I get locked out of being able to see a show I have legitimate tickets for.
Lauralyn Koch
IF YOU CAN LOG IN ON THE WEBSITE BUT NOT THE APP, TURN OFF WIFI AND TRY AGAIN ON DATA. The app kept saying my password was wrong, despite being able to log on the website. And of course you can't just get your tickets from the website, you must have the app. I finally figured out that if I turned off WiFi, suddenly my password worked. It is absolutely wild that I see many reviews over months, at least, with this same issue but AXS hasn't fixed it.
Stephanie S
Like others have already mentioned, this app sucks. The app and desktop browser have two different passwords... WHY? So you have to reset your password to log into the app if you've previously set a password on the website. This isn't stated anywhere on either platform. Also, you can't be on wifi or any VPN which is suspect at best. I was scared that I'd be on hold for customer service for hours based on other reviews, but I got someone on the phone and live chat within 10 minutes. FIX THIS APP!
