Reviews for Barnes & Noble

Love Barnes and Noble the actual store, hate the app. Takes too long to load anything, you have to hit the “enter” button on searches multiple times and even then you’re lucky if it actually gives you results, and the “check local stores” drives me insane as it also takes way too long to load. […]

Now, selections in store remain reduced, at least in my subject interest. Just found this app. App is great. But shipping is horrible. I found and ordered 7 books. But could not ship to my address, a PO Box. So I chose in store pickup for the nearest store 12 miles away. But 4 of […]

What use is a bookselling app that won’t let you buy books? Locks up tighter than a drum, won’t let you login, won’t load, can’t buy anything let alone even browse. There’s loads of complaints about the same problem, and it appears to be an ongoing issue. It’s not worth my time and frustration. I’m […]

This by far is one of the slowest non-functioning apps I’ve ever used. I can’t seem to add anything to a cart. Delete anything from a cart. It takes 20 minutes to update. It freezes when I log in. Trying to pull up a book or search for a book is an endeavor to say […]

Update to respond – I have uninstalled and reinstalled and updated the app. The app still has a ton of flaws. I can’t sign in anymore. When I do it just goes back to the sign in screen. The app is fine when it wants to work. But it still needs a lot of work. […]

I always freezes up. This app is one of the worst shopping apps I currently have. It constantly freezes up and randomly logs me out when it takes too long to load a page. Also, as a bookstore it would be way convenient to be about to click on a book and then if it’s […]

When the app works, I love it. However, it has only worked maybe 10% of the time I’ve been using it. At this point, it just takes up space on my phone. I’m constantly being signed out, and when I sign back in (with proper credentials), it sends me right back to the sign in […]

The app is fine, I suppose, but it takes a really long time to load anything. It takes a long time to load the app when you pull it up, a long time after you sign in, and a long time to load your search results or your filter results. I also find it very […]

This app is the WORST! Absolutely useless for shopping. I prefer to shop online, and this is the main reason I started buying most of my media from Amazon. And I 100% agree with the other reviews. The IT team needs to focus more on fixing the bugs and less on responding to negative reviews. […]

I mainly use this app as a way to a list of books I want to read in the future. I have a tendency to not remember my passwords because most apps have a ‘stay signed in’ option. So I don’t like that it signs me out after each use. Not to mention, it runs […]

The concept of the app is promising, but the execution leaves much to be desired. The response time feels like a throwback to the dial-up era, which makes for a frustrating user experience. One major improvement would be the ability to select specific books for purchase directly from your cart. Alternatively, a TBR (to-be-read) wishlist […]

6/15/2025. Even worse since January, so slow to load.Barely functional. Super slow, takes forever to load. Also, you can’t access your gift cards to scan in the app when you are in the store, so you have to have the physical gift card on you. Super frustrating. It has the potential to be a great […]

This app is the most irritating thing. It’s been broken and people have been complaining about it for years now. The app goes back to the main page whenever you take too long. It never remembers your cart. I have to constantly reload to get the rewards slider to work. It’s impossible to get the […]

this app makes it feel like they don’t want me purchasing anything from them. the app itself is slow and buggy and regularly crashes. but I was trying to order through the app and it asked me to put in my address and then every time I submitted the info it rejected it because you […]

I love the option to get my books shipped to me, BUT THE APP HARDLY WORKS! It runs so slow and delayed, the search system does not give you all the options even if it’s word for word. It’s less of a headache to just go to a store to order books. don’t bother with […]

I love B&N but this app stresses me out! It was working fine for a couple of months & then two weeks ago it started bugging again. It’s incredibly slow, crashes at least once every time I use it, & logs me out while I’m browsing books or making a purchase. Even with perfect mobile […]

I only downloaded this app because the website is literally unusable (won’t even load most of the time). Unfortunately, the app isn’t better. I want to upgrade my legacy membership, but get a server error when I try to log in. I searched “planner” and got ZERO results. I love the B&N store, but this […]

App functionality is getting worse. Now it no longer saves anything “saved for later”, it doesn’t load previous orders or wishlists for that matter. Half the time when browsing, the lists don’t fully load/populate. I get a ton of advertising emails per day telling me to check out certain books, but if I click on […]

I can usually scroll for books but when it’s time to sign in to my account it fails constantly. It’s so rare for me to be able to sign in that I don’t bother. I have to order through the website (on a computer, mobile site sometimes has formatting issues) or go into the store […]

This slow, buggy app has one of the worst search and browse interfaces that I have seen in all of e-commerce. Search is fuzzy by default with no way to enable an actual keyword search or search only sale items. Results are cluttered with items that are unavailable in-store or online, with no apparent way […]