Reviews for BCBSTX

The links are constantly broken, so if I want to find an in network provider I get "404 page not found", and same with viewing my claims or many of the other basic functions. It also doesn't save my password or allow fingerprint unlocking, and once you use a password you can't reuse it for the next 24 password changes, so good luck getting in without resetting your password every time.

Used to be great! Now when I try to log in with biometrics it asks to "Accept" the new terms of use. When I do that, it just goes back to the same screen. Then it will eventually say "BCBS keeps stopping" and gives me the option to wait or close the app. If I try to login with a password, it says cannot find and threatens to lock me out. This app went from priceless to worthless.

The app is helpful, but I can't access toggles on the app that I would like. Cost estimator and find a doctor crash every time. I'd like to know what I'll likely pay, but the current state of healthcare doesn't make that easy. I enjoyed talking to someone on the phone, but the online option helps. Otherwise, the system says you should know about your healthcare costs while making it difficult to discover.

This app doesn't work at all. Initially it would take my credentials and just not do anything, despite being updated. Eventually I did a total reinstall and it worked for a few weeks. Then without warning I started getting a "Your account is not permitted access" error message. I did not change any account settings. My only guess is an update broke it. I reinstalled again, still got the same error message. Just use the website.

Since the last update the app does not work. Called Blue Cross Blue Shield they're not able to resolve the problem. Tried multiple times and all I kept getting from them was that they were doing updates on the app and they be fixing the problem, but to no resolve. It's been almost 6 months and I still can't log on the app anymore. All I get is error error try again later. And when I call customer service I get the same reply.

App provides an id card. Everything else either doesn't work or is missing. Searching for a provider always results in an error. Deductibles, max out of pocket, and other information is not available. Money spent towards these are not shown either. Co-pay costs show up on the member I'd card. The spent page is completely blank. I suspect this is where the coverage limits and costs should show up.

Update - gave up registering on the mobile app, did it just fine on the website and was able to login to the app no problem. Don't fight the app to register, just do it on the website and save yourself the stress caused by the health app 🤪. Unable to even register, throws "an error occurred, come back later or try again". Tried multiple times, on and off wifi, scanned and manually entered.

I'm not sure what the issue is, but it appears (like many others that have left reviews) that I am unable to login because of a bug or some sort of old maintenance notification that has not yet been cleared. Specifically, the error I'm receiving is "looks like we've encountered an error. This can be due to poor connectivity or an issue on our servers." For troubleshooting purposes, I'm attempting to utilize both the biometric and password to log in but both circumstances lead to the above error

To log in to the app, you have to read and accept the privacy policy and terms of service, etc, which is usually straightforward and standard. Whoever released the app left the terms and conditions in HTML form. I wish I could attach a screenshot. It's got as many //:nredirect(ifalpha=n)/

Useless app! Can't change your address, can't look up a local approved doctor for your plan ("Something went wrong. We are currently having difficulty connecting to Provider Finder"). Can't even look up your monthly premium payment amount. Basically you have to call them and talk to one of their incompetent representatives that aren't even located on the same side of the globe!