Reviews for BCBSTX

The links are constantly broken, so if I want to find an in network provider I get “404 page not found”, and same with viewing my claims or many of the other basic functions. It also doesn’t save my password or allow fingerprint unlocking, and once you use a password you can’t reuse it for […]

Used to be great! Now when I try to log in with biometrics it asks to “Accept” the new terms of use. When I do that, it just goes back to the same screen. Then it will eventually say “BCBS keeps stopping” and gives me the option to wait or close the app. If I […]

The app is helpful, but I can’t access toggles on the app that I would like. Cost estimator and find a doctor crash every time. I’d like to know what I’ll likely pay, but the current state of healthcare doesn’t make that easy. I enjoyed talking to someone on the phone, but the online option […]

This app doesn’t work at all. Initially it would take my credentials and just not do anything, despite being updated. Eventually I did a total reinstall and it worked for a few weeks. Then without warning I started getting a “Your account is not permitted access” error message. I did not change any account settings. […]

Since the last update the app does not work. Called Blue Cross Blue Shield they’re not able to resolve the problem. Tried multiple times and all I kept getting from them was that they were doing updates on the app and they be fixing the problem, but to no resolve. It’s been almost 6 months […]

App provides an id card. Everything else either doesn’t work or is missing. Searching for a provider always results in an error. Deductibles, max out of pocket, and other information is not available. Money spent towards these are not shown either. Co-pay costs show up on the member I’d card. The spent page is completely […]

Update – gave up registering on the mobile app, did it just fine on the website and was able to login to the app no problem. Don’t fight the app to register, just do it on the website and save yourself the stress caused by the health app 🤪. Unable to even register, throws “an […]

I’m not sure what the issue is, but it appears (like many others that have left reviews) that I am unable to login because of a bug or some sort of old maintenance notification that has not yet been cleared. Specifically, the error I’m receiving is “looks like we’ve encountered an error. This can be […]

To log in to the app, you have to read and accept the privacy policy and terms of service, etc, which is usually straightforward and standard. Whoever released the app left the terms and conditions in HTML form. I wish I could attach a screenshot. It’s got as many //:nredirect(ifalpha=n)/

Useless app! Can’t change your address, can’t look up a local approved doctor for your plan (“Something went wrong. We are currently having difficulty connecting to Provider Finder”). Can’t even look up your monthly premium payment amount. Basically you have to call them and talk to one of their incompetent representatives that aren’t even located […]

Garbage! This app was pretty user friendly before the update. I can’t even locate my deductible anymore, just total out of pocket. Navigating the app is a PITA and that’s only when I’m able to log on. Constantly getting an error which says “we can’t access your information right now” forcing me to use the […]

The BCBSTX mobile Android app is only good for seeing your account. It is useless, really, whenever making premium payments. The app offers NO availability to make premium payments. Instead, you must go through a web browser to make payments. Why have the app without this payment feature? To make a payment either call in, […]

BCBSTX App is terrible! I set up Biometrics login, and it gives an error every single time. I have to type in the password instead; so frustrating to have to do that when the app is giving you the biometrics option. Chat in Contact US doesn’t work, EVER, and can only be accessed in-app! I […]

I don’t review apps but this one is truly pathetic. I cannot even log in, it always gives me an error message AFTER I go through all the extra security steps such as getting a pass code from text.. It’s always an error right as I should be logged in saying it can’t load and […]

App is not reliable. Opens browser to log in. It has a lot of network error and then again later. This makes it difficult to find anything. From looking up a doctor, to basic information like your member card/pharmacy information. Even can’t create a pass key even though it encourages to you to set one […]

For the last several days in both app and on website, the security center brings up a big red error box: “We’re sorry, we couldn’t complete your request due to a network error. Please try again later.” Pleas fix. I am unable to register my devices with the website. Thus, they cannot be designated a […]

used to be better. the new version doesn’t let you log in with finger print. it also takes a lot longer to load. my wellness features never load. it’s harder to navigate than before. not sure why they pushed this version and digital only is cards. it kinda sucks. also you can’t copy and paste […]

This app has changed a lot in recent years – for the worse! There used to be 2 obvious bars on the front page, showing how close you were to reaching your deductible and your out of pocket maximum. Not anymore! There also used to be a Contact Us tab with a number to call […]

always need a OTP … every single time I login I need to get a one-time password from my email even though I always click trust this device. I get emails confirming that I have entered a new trusted device but without fail I always need an OTP, even if it’s the very same day. […]

I can’t login to the app without a second computer. I can’t switch to my email app to see the verification code because the keyboard disappears and I can’t get it back. So I keep spamming myself with verification codes because I can never enter the previous code when I switch out of the app. […]