Reviews for Black Rock Coffee Bar

This app is severely broken. I cannot log into my account. The account login details work fine on the website through a laptop, but not on this app.

Pleasant, there are times when they are really busy and they still have nice attitudes. I have definitely become a 5 am regular!

Hands down best coffee and service. I appreciate that even their flavored, sweet drinks still taste like coffee. I can’t say a single bad thing about anyone who works here. They’re all so pleasant to interact with. The service alone will always be the reason I come back.

Still doesn’t work correctly. 4 separate times now unable to place an order with this thing. How about updating your contact email because the one listed here apparently isn’t monitored! Gotta go through the contact form now…

problem with the app. I have more then 1 payment method linked and even when I choose my card when I go to check out it picks a different card. every time I use the app it changes my card until I back out 2 or 3 times.

All the employees here work like a well-oiled machine! I was so intrigued watching that I almost forgot about my amazing coffee. They make it look so effortless although we all know it isn’t. I prefer the Blended/frappe-type drinks. The ones I drink here are untouchable, if you will! My favorite part… no harsh come […]

As long as I’m logged in the app is useful. However, from time to time I get logged out for no reason and then I have to give my number when I can simply just have the store scan my bar code.

Fought with the Google Pay so I just pay with my stored cc but when I go to the next screen (always another screen with this one) it has a hundred copies of two different ccs that will take me forever to delete. Main issue currently: I order, pick my cc, go to the next […]

good efficient app but I somehow can’t find where to upload my receipt for rewards. the website is clean and detailed and you get a welcome medium drink but I am still unable to understand where I can access multiple view points. in all a great job done on the application the staff and screens […]

love the store, hate the app. barely usable between all the loading screens and the cart not letting you complete your order UPDATE: definitely not as buggy anymore. weird things still happen to the fees in your cart though. if you sit there too long the taxes continuously go up despite not adding anything else […]

Tried to sign up using the app, but it doesn’t play well After using my password vault to auto-fill the password, I can’t get rid of the soft keyboard so that I can “next” the form. So no problem, I decided I’ll create the login on my PC, and then all I have to do […]

Soooo…. Evidently they went through a technical transition. I went to go buy coffee at the window and all my points were gone. Barcode in the app didn’t scan, I wasn’t notified that the app had changed. Never got an email… I have another coffee membership that recently changed as well, somehow it wasn’t hard […]

great coffee, the app works. the only issue is that you have to press place order like nine times before it finally goes through. I just feel like there’s so many loading screens and confirmations before you finally have your order placed. sometimes I’ll think I’ve completed everything then when I show up at the […]

Very long time customer. Guess it’s nice that BR has an app now, today was my first time using it. All the flavors are not available, can only add up to 3 flavors which excludes some of the premade options from their menu resulting in not being able to order those flavors from the app. […]

I like that I can use the app to have coffee delivered when I can’t make it to the shop and still earn points. However, sometimes door dash messes up an order and there is no way to report or go in and get reimbursed when an order does arrive. And using the loyalty points […]

Update: I can’t even order. What is the combo for the Pixie Stix mix? Because you removed it, and that’s lame. App is new. Definitely room to grow. Worst thing y’all started with was removing the old mix options that were available on delivery apps. Plus, I hate apps that make you choose the location […]

If you’re going to text me a code to enter in order to register the app, you can’t keep kicking me off and constantly having to start over with the registration process. Every time go to sign up/register the app, everything goes fine until it’s time for me to open up my text messages and […]

Do NOT use the app. They use a 3rd party to fulfill orders and since you’re not actually ordering through that 3rd party to they will not fix any issues like non-delivery, even though they have record of the order. The BR app & store says call a 833 number, the 833 number says to […]

Coffee app rewards are such a scam. The old phone number reward system was so much better. With the app, you have to buy between 12 and 15 specialty coffees in order to get a free one, instead of the 10 that it used to be. What’s worse is, the rewards expire. In addition to […]

I enjoy the coffee here even though it’s the most expensive of the coffee shop chains . What I do not like is the fact it is getting more and more complicated to use the app. The corporation is so paranoid that the baristas might comp you a coffee that they don’t know how many […]