Long overdue and a great start but still needs a little work. Any free offers should show up under offers, not messages, and getting to messages from the main screen is difficult, not intuitive. I had to hunt around a bit and eventually just clicked on the profile button and the options came up for messages. then, even when I added the free offer, it did not show up in the cart, it wasn't clear that I had to first order the chicken sandwich then apply the free offer for this to work.
Sarai
Tried to redeem my free sandwich but had to input a payment method before ordering. I couldn't add a payment method to my profile & the only place to add was at checkout. After adding my payment method, the app automatically placed an order. I went to order history to check and it showed "No past orders.". I get an email later saying that they recieved my order. I went back in the app to double check and it still said "no past orders". So, I got charged $5.33 without me EVER ordering. SO PISSED!
Alexis Holness
It's not worth the download and storage. I can never place an app through the app. All of the menu items aren't available on the app. Example: Bojangle has had the smoke sausage biscuit available for years, and it's still not on the app for order. The rewards or coupon offers could never be used. I honestly thought the goal for this app was to make sure you can keep your more of your profits than and / or cause less traffic for third-party apps ( DD, GH, UBE).
Reuben Jacques
I hate leaving negative feedback, but there are a couple of problems with the app. First, when I click sign in/sign up, my only option is to sign up, not sign in, but I already made an account, so I just want to sign in. Second issue is that when I place an order, it tells me to let bojangles know when I arrive, but I don't see any kind of button on the app to do that, so I either have to go inside or call to let them know, which pretty much defeats the purpose of using an app.
Matt Lauffer
App never wants to work, get different errors every time. There's an offer to redeem for a free steak biscuit. The first day I tried to redeem it, when I tried inputting payment method it froze and wouldn't allow me to add it. The second time I added the biscuit to my cart and clicked apply offer and it said my order didn't contain an eligible item. You released your app many years after other chains and yet it is less than functional!
viciousme101
I use a number of restaurant apps. I ordered on this app today, thought my total didn't add up. When I dug in to find out why, I found my receipt in the order history. They charged me a .50 service fee. #1, are you kidding. #2 where do you notify people of this, buried in the terms and conditions. Something like that deserves a pop up. If you're going to charge a service charge to order on your app, keep it. I'll order at the cashier, if I come back at all. That's pretty shady.
Jeremy Hammonds
App changed date of order to the next day even though the store was open. No option to cancel order on app, and no customer support on the app either. Definitely the worst of the food service apps. Have sent many emails and talked to managers, but no help from anyone. Managers don't even know how to use the app. Paid $60 for chicken I never received. I'll miss their fries, but I'm never ordering Bojangles again.
Renee Stokes
This app is NOT like Chick-fil-A's or McDonald's where it uses your location to know when to start preparing your food. I selected the location nearest me, but it reverted back to the location I used last time, which was 25 minutes away. In addition, there is no way to customize your order. You don't want ice? Too bad, you're getting ice. Only way to redeem a reward is to place an order via the app. Can't just show a code on your phone. You can't order a sale item on the app either. :(
Penny A
Worst app in design and functionality! I finally figured out how to use offers (have faith and add to order, then apply at checkout), more often than not the app just gives me the humping chicken and doesn't work. This time it lost my credit card info, which I didn't need because the balance was zero, and then wouldn't save it again or let me check out. Wasted my time and put me in a foul mood. You can take my free biscuit and give it to the designer/programmer. I'll go eat something healthier.
Lydia Wilson
Had a large order. (12 biscuits and 6 tea). Place order on app before I left home to give them a 10-minute advance. Would not allow changes to items. Still waited over 30 minutes when we got to the restaurant. App would not allow me to check arrived at the restaurant even though I was in undesignated curbside pickup spot. Then they asked if I had a Dash order which I did not. That caused more confusion. The app is a complete waste of time. Staff was nice and food hot only good thing.
