Reviews for Booksy Biz: For Businesses

The booksy system is kicking my clients out. They are calling me to schedule their appointments during my workday. I can’t keep stopping to get on the pgone during a servic to book and appointment. That is the exact reason why I pay for this app. On top of all of this the app keeps […]

They claim to refer clients to your business, but I haven’t seen any of that. They said it’s because it’s paid through Google Play? What’s does that have to do with it? I’m paying for Booksy, my acct is set up and they’re making excuses for payment methods. Whenever a client pays with card it […]

Ive been using booksy for about 7 years now and I think it’s the best booking app. The app does a great job for booking appts and helping gain new clients. It has many tools and services to really have your business excel and grow. But the biggest downside is the app takes forever to […]

Wanted a one stop shop. Booksy offers everything I was looking for but it all falls short in execution. Customer service ppl nice but not helpful. Cant purchase gift certificates even when payments enabled. Choice of cancel OR no show, need both. To charge card on file they must have the ap bc pings for […]

Works good to view appointments.. For months it loads slow and notification constantly say connection error if you do anything more than view your schedule. Also I tried to use mobile pay and there is no option to turn this off. which forces clients to prepay with no way of turning off this option. So […]

I am extremely unsatisfied with booksey. As a salon owner I need for booking to run as smoothly as possible. But when it isn’t syncing appointments on the calendar my stylists are getting double booked and it’s my name on the line. We are actually LOSING clientele because people don’t want to have to download […]

I really like it. A few things could be different though. The reminder texts that booksy sends to the clients needs to say “do not reply”. Also the message blasts need to say “do not reply”. So many times I’ve had no shows that would later tell me “oh, well, I did reply to the […]

I have used Genbooks for 10 years but unfortunately they merged with “Booksy” and the last 2 days have been horrible. I went on a long rant about how much I hate “booksy,” but ran out of room. So in a nut shell, it’s terrible. So many features I miss, so much easier to manage […]

I switched over to Booksy with hopes to make the booking process easier for my clients. I didn’t realize I would be charged so much to use the app PLUS a separate fee to send messages ON TOP of the fee for any disputes or refunds …and yet, every👏🏾 single👏🏾 day👏🏾 I have a “connection […]

I’ve been using booksy for 4 years. The app works great. love that my clients are able to easily book and leave reviews. only thing, when the client uses another form of payment other than cash or mobile, it’s had to find locate another form of payment. Majority of my clients pay from their package. […]

The only plus side of this app is clients are able to leave a deposit , which you’ll be charged for anyways. You’ll pay $30 a month for 12 months totaling to over $350 a year plus Everytime they charge you to deposit your own money. You won’t be able to reach anyone of the […]

This app is horrible. I’ve used gembook and acuity, I’d rather use either of those over Booksy. Why? We’re receiving notifications for every appointment, instead of just our own individual appointment bookings? This has been going on at least a year, fix your app. Edit: need more specifics? The app is constantly going down…we can’t […]

Overall, the app is slow to load. You have to use the browser version to get 90% of your reports or to close floating drawers. Clients are basically forced to download the app & even with that they don’t receive reminders/notifications (or marketing messages) 95% of the time. You pay more per month than some […]

Overall a decent app for booking clients. It is beyond frustrating that there is no option to book every 4 weeks (same day of the week/time) it only gives you the option to book it as “monthly” so the day is never the same if you choose that option. Other complaint is that when viewing […]

I love Booksy because you can easily screw over customers and the company does NOTHING about it. All you need to do is wait for a customer to prepay for an appointment, and then you just cancel the appointment. It’s that simple! You can also have the customer prepay for an appointment, and if your […]

I’ve used booksy for almost 5 years.. it’s usually fine.. but with the newest update, I can’t log in to my books!!!! Absolutely ridiculous. When you call customer service, all i was told is that it’s working just fine on their end so it must be my device. It’s not my device. My device has […]

Booksy loves to charge you their “finders fee, %, share” whatever you want to call it, but they make it very inconvenient, difficult, and time-consuming to get a refund on a cancelation of an appointment from a new customer who comes to you through their referral program. I gave them a 2nd star (reluctantly) only […]

You’ll need to enter the phone number of your clients, the app does not look up names. after you you’ll make an appointment only to have it go blank. you’ll put an appointment into the slot and it will say there is a schedule conflict, when you back out to see the issue, your new […]

Android version has bugs. I can’t see all my clients’ profiles. Just a loading screen. I have to use a laptop to accomplish this task. Also I can’t enter “cents” for tips, just whole dollar amounts. Again, I can only get around this by using the desktop site. This is unacceptable from a business app […]

For the most part I love Booksy! It has been a great help to my business! On occasion it can be hard to navigate. I also don’t like that I can’t utilize a suggested tip amount by $dollar it only allows percentages. Allowing it by dollar amount would help encourage clients to tip more. In […]