The booksy system is kicking my clients out. They are calling me to schedule their appointments during my workday. I can't keep stopping to get on the pgone during a servic to book and appointment. That is the exact reason why I pay for this app. On top of all of this the app keeps kicking them off. They aren't staying logged in and their login just doesnt work even when they have the correct password.
Jake Marie Berman
They claim to refer clients to your business, but I haven't seen any of that. They said it's because it's paid through Google Play? What's does that have to do with it? I'm paying for Booksy, my acct is set up and they're making excuses for payment methods. Whenever a client pays with card it screws up and it'll take about 3-5 minutes to ring someone up. That's a lot of time being wasted because of their app. When I ask for help they want me to film everything. Switching soon.
Jover Palmampouw
Ive been using booksy for about 7 years now and I think it's the best booking app. The app does a great job for booking appts and helping gain new clients. It has many tools and services to really have your business excel and grow. But the biggest downside is the app takes forever to load. I've literally closed the app down 7 times or more until it finally decides that it wants to help me out. Gets really annoying when it happens on a daily basis and when you have a busy schedule.
Kat Misc
Wanted a one stop shop. Booksy offers everything I was looking for but it all falls short in execution. Customer service ppl nice but not helpful. Cant purchase gift certificates even when payments enabled. Choice of cancel OR no show, need both. To charge card on file they must have the ap bc pings for approval (almost cool but not). Memberships for "unlimited services" instead of just monthly. CC reader fails to connect 1/4. By name searchs yeild unrelated paid results... & Etc ...frustrated
Jason
Works good to view appointments.. For months it loads slow and notification constantly say connection error if you do anything more than view your schedule. Also I tried to use mobile pay and there is no option to turn this off. which forces clients to prepay with no way of turning off this option. So now I may have to delete my Booksy account which I have spent so much money on business cards, promotions, etc. Just to have to throw it away and restart somewhere else. Very disappointed lately.
Shantel Young
I am extremely unsatisfied with booksey. As a salon owner I need for booking to run as smoothly as possible. But when it isn't syncing appointments on the calendar my stylists are getting double booked and it's my name on the line. We are actually LOSING clientele because people don't want to have to download an app just to be able to book with us. Not to mention that the cost is way too high for something that other booking sites provide free of charge. I miss Genbook. Bad merge for them.
Daylight Diva
I really like it. A few things could be different though. The reminder texts that booksy sends to the clients needs to say "do not reply". Also the message blasts need to say "do not reply". So many times I've had no shows that would later tell me "oh, well, I did reply to the reminder text you sent me that I couldn't make it....." extremely annoying. Yes they should know that isn't my number but they don't all have my number saved and booksy uses numbers that look like a regular number.
Kirsten Kasch
I have used Genbooks for 10 years but unfortunately they merged with "Booksy" and the last 2 days have been horrible. I went on a long rant about how much I hate "booksy," but ran out of room. So in a nut shell, it's terrible. So many features I miss, so much easier to manage my calendar with Genbooks. Currently I am trying to open up more time slots for a few weeks out from now and it won't let me because it "conflicts with scheduled time off" uhm no it doesn't... out of room to rant :(
Renee B (Peace_Of_Mine_Salon)
I switched over to Booksy with hopes to make the booking process easier for my clients. I didn't realize I would be charged so much to use the app PLUS a separate fee to send messages ON TOP of the fee for any disputes or refunds ...and yet, every👏🏾 single👏🏾 day👏🏾 I have a "connection problem" notification!! I have gotten to your team on more than one occasion about this issue and it is still a persisting problem. I dread having to change again, but it's a definite possibility as of late!
Aja Cavin
I've been using booksy for 4 years. The app works great. love that my clients are able to easily book and leave reviews. only thing, when the client uses another form of payment other than cash or mobile, it's had to find locate another form of payment. Majority of my clients pay from their package. So the process to check them out it a little confusing because it has to be done manually. it should be a smooth process like the other payment options
