Now they require the "primary user" to actually log in to your phone to approve adding a card to your wallet app. This is insane, as you should not be logging in on anyone else's phone for any reason whatsoever. They could send the other person's app a request, or text them a code, or basically anything else. This company is incompetent in the extreme.
Don't ever bank with Capital One. Credit cards are fine, but never give them your money. They are not a bank. Their app sucks. It's impossible to deposit finds into your account because they don't allow you to see your routing and account numbers. What good is an account that you can't deposit money into. Spent 30 minutes on the phone with support and NO ONE, could tell me where to find this info. Absolutely ridiculous. I'll take my money back to my old bank
Overall, its a great app and easy to use. My biggest issue right now is that account details is currently inaccessible for savings accounts for the past few weeks. other account types it works, but not for savings. I can go onto the website and it works there fine. not the end of the world, but annoying when I want to check the interest rate
The account details button is gone. They moved it up on the app, but it doesn't work when you click on it. I can't view the interest amount accrued on my 360 savings account. A workaround is going onto the website instead of the app and clicking on the account. it's the only way for me to view the account info, too. if they don't fix this, I will switch. It's bad enough that certain payments and transfers take so long to process! will switch soon if not fixed.
I am trying to open the app and it will not open. I go to the website. It says there's an upgrade available, I press 'upgrade now', it goes to the Google Play and there's no upgrade selection to choose nor is there an 'open app' selection. I cannot take care of any business online or in the app!!!! Very Disappointing! I've never had any issues/problems before. Very Disappointing!!!!
Can't manage virtual cards. No matter what, the app can't add my new credit card to Google Wallet, and the error it gives is unspecific and useless: "We Hit A Snag" / "Looks like we need to fix something so we're working on it". Customer support couldn't help, and asked for an error code. There ain't one, thanks to the brilliant Capital One engineers!
Mobile deposit is the most frustrating part. If you have a check for more than $500, the app just can't seem to match the amount. If you have an amount less than that? No problem! So, the bigger checks that you usually really need can't be deposited. Oh, and if you've checked the box on the check saying it's a mobile deposit, you're totally screwed because you can't take it to a real bank then either..... I've called customer support over this, and it usually magically works after that!
Current version downside is the account details is broken so I can't see any of my numbers or other important information. it's a pretty big issue to have for a banking app. Overall it's easy to use and does exactly what I need. I like having zelle built in and getting the checking direct deposit a day early. Refunds or transfers always come in sooner than expected, and always get the notifications of withdrawals immediately.
There are promotional popups and banners on every page of the app. I don't want to open a credit card. I don't want to sign up for coupons. I just want to manage my account. I hate closing multiple popups every time I open the app. The feedback form only lets you rate the app from 1-5 stars, no text input.
I can't use my own number. the one linked to my account, for verification, so I can't change email phone number or anything to do with my account. I can't get cash either because it calls for 2 step verification as well. customer service is no help. spoke with 3 representatives that were unable to help me and the first one I spoke with accent was so strong I couldn't understand anything they were saying. I payed my bill in full 3 days before I ever received a bill and still have no access to my
