A lot of glitches and not user frienfly. You cant even duplicate an order so you have to input things several times. And every time you change an ingredient you have to change the name again. And if you press the wrong bottom it kicks you out of the app. Also you can't modify feature dishes. For example if want falafel instead of chicken you can't do that. Needs a lot more improvements please. I love the food but not the app.
Jason Karriker
In short, I am literally unable to use this app. It consistently crashes when trying to repeat a previous order. It's then 50/50 whether or not it hangs at the initial loading screen, or crashes again when you try to resume ordering. Uninstalling and reinstalling doesn't help. I used to order CAVA 2-3 times a week because it was so easy. I don't do that anymore because I literally can't.
Jonathan Crane
Every time they update this app, it gets worse. Slower and less useful. when I first started going to cava, I could pay using this app so it was one swipe for both getting the item credit for rewards and to pay. now, I have to open the app, which opens slower and slower every time they upgrade, and remind the person at the cash register that I want to scan before she rings me up and the amount shows up on the credit card machine. In the most recent version of the app, they hide the barcode.
A Google user
App works pretty well all around. Very nice to look at and functionality is good too. There are some annoying quirks when it comes to reordering previous orders. It tries to make you reorder from the same previous location instead of allowing you to choose the same food at a different location. There could be a way around it, but haven't figured it out yet.
Eddie Mack
I've tried to give the new version time to work out the kinks, but it's just a mess. The app stutters and lags through the ordering process. If at any point you use the back button, you'll likely be taken back to the home screen and will have to redo your order, including picking the restaurant location. The paragraph format they use to show the details of your order is creative, but not efficient. Also, would be nice to get some Google Pay integration.
Judy E
Could be easier to navigate, and see the order building. App is slow to turn over, and takes a long time to turn over while adding items or adding another persons order! I use 3-4 other apps. for food places, and all of them are more "user friendly" than this one! the I agree with Christopher, app. is too cutesy, Needs to be streamlined and made clearer as to operating through the screens!
Kyle Novelli
Overall, the app works fairly well when building your order. However, there have been multiple times where when I went to pay, an error message is displayed. Each time there is an error message, it actually charged my card. I've been charged 3 times in one instance and 4 times in another instance. Now I need to contact CAVA for reimbursement. Very frustrating.
Jay Doppio
This app is one of the most terrible apps. It regularly asked me to log back in instead of keeping me logged in. This always seems to happen when there's a whole line of people behind me waiting to check out. had to log into the app yesterday to use it and then today I had to log in again. The only thing this app needs to do is keep me logged in and allow me to use a barcode to scan and it fails regularly. Adding this review back as I'm not sure why the play store removed it.
Richard
Repeatedly crashes while trying to order. Won't let me enter a delivery address. Sometimes doesn't see where I am at but other times can see my location. This app is why I don't order more than every 3 months or so. I'll forget that this app is defective and fight with it until I give up and go the website and hope the website is working better. CAVA doesn't allow customers trying to spend money to call the store so greater effort should be put into making this app as robust as possible.
A Google user
Waste of time, has no value unless ordering online. Don't kid yourself into thinking there are great rewards. You have to spend $100 to get a meal on your birthday. Spend $1k and get invited to an event. This app is poorly planned out and takes too long to set up at the register (payment card needed). There are so many better reward and loyalty systems out there, like FiveStars, that give actual rewards and just require a phone number (with ability to add receipts). Keep the food, scrap the app.
