Even thought my closest location DOES deliver, you can't select it from this app. I know they do because when I check GrubHub, I have no issues getting delivery. Tried to do a order for pick up and it won't allow me to enter my payment information to complete the sale. So, this app is essentially useless.
Ordering through the app is a nightmare. Already signed in but have to sign in again when I pick Charlie rewards while making an online order. I can't because it says my login info is wrong. Okay, well I logout, checked my pw and email, logged back in and yep my login info is still wrong when I have log back in AGAIN at the same spot. What??? Broken app. Not surprising. It's a food company.
I was using this app just fine until last month. I was charged twice for 1 order that I never received. The store didn't refund me nor give me the order even after showing them the 1 order on the phone. I emailed customer service no response. I checked my banking app I was charged twice. I went to Charley app it also showed two orders. I only made one. I emailed a second time. We went back and forward I provided screenshots and they said someone would reach out. It's been over 2weeks no refund
Not a good app. I purchase from here ofter. I saved the receipts to scan later. It would not let me add 2 receipts from purchases made on 8/11 and one frpm 8/13. Additionally, I made a $21 purchase on 8/19 while their system was down. The receipt was emailed to me but there is no barcode to scan. I have $61 of purchases that I can't rewards for. Very disappointed!!
Great app easy to use. One small tweak is allow me to leave a tip for the great crew that takes care of me. 03/08/2021 The app has not worked for over two weeks. Reinstalled it today but same problem after logging in "Error Logging In Sorry, an error occurred while trying to log you in" Please fix as soon as you can. 06/10/21 The app is still broken!!! Let us know when you can fix it please!!!
Was a great app until they updated it, and no longer allow you to provide your receipt info to get your rewards if you're enrolled. This was a key point for me downloading and installing the app since they have so many chains that don't have a working before scanner... now, if you're in a scenario where you can't get your points at the time of ordering, you have to take a picture and submit it via email. What year is this?
I have been given several gift cards for Charley's. When you order from the app it will only takes one form of payment. If one gift card does not cover it then you cannot use another, or even a debit card for that matter. This is app/profle basics. When you're ready to hire grown ups to fix the app basics and have a section to just add and total gift cards let me know. Otherwise it might be another 2 years before I order a Charley's again.
I'm removing two stars from my review due to the recent app update that no longer allows typing in the receipt number to get rewards credit. Also, placing an online order for pickup through the app doesn't automatically credit your account with rewards. Seriously? I'd possibly get used to scanning the QR code at the register--maybe--but not getting credit for ordering online is a full fail.
You used to be able to scan the barcode on the receipt to get rewards. Then they made it to where you couldn't scan it in the app and had to type it in. Now, if you dont remember to show them the QR code before you order, you lose out on rewards. This also slows down the line and robs anyone who has been using the other methods to claim their rewards.
Unable to place order due to errors. Downloaded and installed app. Created an account using the app. Logged in, try to place order, get the error, "sorry an error occurred when trying to log you in". I'm already logged in, why is it trying to log me in again? Deleted cache and app settings. Relaunched, logged in again. Tried to order, same error.
