Even thought my closest location DOES deliver, you can’t select it from this app. I know they do because when I check GrubHub, I have no issues getting delivery. Tried to do a order for pick up and it won’t allow me to enter my payment information to complete the sale. So, this app is […]
Reviews for Charleys Rewards
β Back to Charleys Rewards20 reviews
Ordering through the app is a nightmare. Already signed in but have to sign in again when I pick Charlie rewards while making an online order. I can’t because it says my login info is wrong. Okay, well I logout, checked my pw and email, logged back in and yep my login info is still […]
I was using this app just fine until last month. I was charged twice for 1 order that I never received. The store didn’t refund me nor give me the order even after showing them the 1 order on the phone. I emailed customer service no response. I checked my banking app I was charged […]
Not a good app. I purchase from here ofter. I saved the receipts to scan later. It would not let me add 2 receipts from purchases made on 8/11 and one frpm 8/13. Additionally, I made a $21 purchase on 8/19 while their system was down. The receipt was emailed to me but there is […]
Great app easy to use. One small tweak is allow me to leave a tip for the great crew that takes care of me. 03/08/2021 The app has not worked for over two weeks. Reinstalled it today but same problem after logging in “Error Logging In Sorry, an error occurred while trying to log you […]
Was a great app until they updated it, and no longer allow you to provide your receipt info to get your rewards if you’re enrolled. This was a key point for me downloading and installing the app since they have so many chains that don’t have a working before scanner… now, if you’re in a […]
I have been given several gift cards for Charley’s. When you order from the app it will only takes one form of payment. If one gift card does not cover it then you cannot use another, or even a debit card for that matter. This is app/profle basics. When you’re ready to hire grown ups […]
I’m removing two stars from my review due to the recent app update that no longer allows typing in the receipt number to get rewards credit. Also, placing an online order for pickup through the app doesn’t automatically credit your account with rewards. Seriously? I’d possibly get used to scanning the QR code at the […]
You used to be able to scan the barcode on the receipt to get rewards. Then they made it to where you couldn’t scan it in the app and had to type it in. Now, if you dont remember to show them the QR code before you order, you lose out on rewards. This also […]
Unable to place order due to errors. Downloaded and installed app. Created an account using the app. Logged in, try to place order, get the error, “sorry an error occurred when trying to log you in”. I’m already logged in, why is it trying to log me in again? Deleted cache and app settings. Relaunched, […]
I redacted my previous 4 star review and changed it to 1 star. As of 2/24 the app updated and I can no longer enter the barcode on the receipt for points. I don’t like pulling out my phone and scanning QR codes when ordering food as that holds up the line and I’d rather […]
Doesn’t work correctly. Won’t let me use my reward points. Keeps getting error msgs when ordering online for pickup. Had to go to the actual store. When I tried to redem my $5, wasn’t able to use it. It said I already used it, yet I wasn’t able to order unless I paid in full […]
What an embarrassing and stressful situation this app made me go through. I Ordered and paid through the app for an in store pick up and the restaurant didn’t get the order, didn’t even give a confirmation number and the payment had already gone through. When I was at the restaurant, they asked me to […]
Horrible. Unintuitive. I believe it just takes you to the website to order, but I could be wrong. Everything is incredibly small which makes it nearly impossible to read. I also had to type in my location over and over to complete my order. Something the app may be useful for… If you have somebody […]
App used to be good, now there’s essentially no point in it beyond ordering ahead, and even that’s limited. Points can no longer be added from receipt, and if you try to scan at register, it doesn’t work most of the time. Deals have essentially gone extinct in app. All you get now is ads. […]
Don’t get me wrong, Charlies is still one of my favorite spots to eat, but recently for the past few months the app for it has increasingly started to lack more and more to the point where it feels useless to use it. The monthly coupons that use to be available just straight up vanished […]
App works well. Fast and uncomplicated menu. I give 2 stars cause, as others have said, the app no longer allows you to scan the receipt to get your points. There’s times their scanner doesn’t work so you’re gypped out of points. And it’s faster to just input it while you’re waiting for your food. […]
The app was great when I first downloaded it. But with one of the latest updates that removed the ability to add your purchases yourself, it quickly declined. It is hit or miss if the QR scans at POS. I’ve had to email the rewards to have them added, and even then, they don’t get […]
App performs ok. Would be helpful to fix the Inbox messages. When selecting “dismiss” > “ok”, the messages remain in the inbox. There is no response. (Android phone) Also, it would be nice to be able to apply the Entertainment book coupon through the app. The coupons (for next year) should be printed w/ a […]
The app doesn’t accurately reflect what the restaurant has in stock. If you order milkshakes and their machine is down you won’t know until after the delivery driver arrives and is informed. At that point it’s too late to cancel or get a refund. This makes the app useless unless you’re willing to pay for […]