Reviews for Chase Mobile

Used to be great. Most recent update means anyone using older versions of Android can no longer use it OR the website on your phone. Both keep telling me to update my OS when I physically cannot on this older phone that works fine with everything else. (The browser version tells me I have an old/outdated browser. I have the newest version I can use on this phone, so same thing applies.) Why do you have to try to fix what isn't broken? I used the app for multiple things while on the go that I now have to log into a desktop for (which is rare that I have one nearby). Very frustrating.

I love Chase, and had my very first hank account and credit card with them. However, there is this odd issue happening with credit cards in the app for about a year now. Sometimes when I make a large payment, it shows right away and I have access to the money. Then, the next day my available balance is completely wrong for 24 hours. Not sure why this happens. It goes back to normal the second day after making the payment, but it's annoying to have the incorrect amount show for a day.

It would be easier if deposits were seen seperate from items paid. Because you have to keep scrolling down if you are looking for a certain deposit from a certain date. Needs to be updated. With all the money Chase has you could get a better IT TEAM! Chase App is always down and hasn't been able to show recent transactions in the past 2 weeks!!!

Sooooo Frustrating! This app should be renamed "The Spinning Wheel of Death." I'm not quite sure why it works two out of every 10 times. I constantly have to go into the settings and do a "force stop" just to be able to log-in. I'm sure somebody on the development team is going to tell me to go into my phone and clear my cache, etc, etc, etc, but none of my other apps have this problem, so come up with a new solution.

I'm not sure what is going on with the application. I have been trying to download it for 4 days & it keeps saying pending. What I do know is they perform too much updates!!! Once a month is fine but they do it at least 3x a month. Very unnecessary! I uninstalled the app because I wasn't able to access my account with updating it. Now I am not able to reinstall & it's driving me insane. I check my account on a daily basis. And I love the convenience of not going to the bank. Please fix it.

fingerprint sign in stopped working. Receive a "can't connect to chase right now, try again later" message when i try to turn it back on, no explanation on how to fix. I finally deleted/reinstalled and it works again. The navigation is terrible and not intuitive. Overall I expect more from the biggest bank in the US.

This is the worst app I've ever had the displeasure of using. If you mess up your password once, you must jump through flaming hoops to make another one. Sometimes it even fails to recognize if you put it in correctly. I can't even change my damn address because it keeps saying that part of the site "doesn't seem to be working right now", or ever. Chase is the worst. I'm considering changing banks because this app is so abysmal.

Ok, as a company, Chase is not a bank for the little guy. It's hard to get your money, hard to deposit a paycheck unless you get off work at 4pm, limited hours, poor credit rates, etc.. But, this app is actually pretty decent. The lock my card feature works well and unlocks immediately when prompted to. The notifications are very poor, only sometimes notifies me of my set amounts or deposits, withdrawals notify fast, but this may be an android issue...

I've been banking with Chase since high school, and let me say I HATE it. the app barely lets me log in, especially with the dumbass fingerprint option that locks me out of my account constantly. slapping service fees whenever, even though you reach their requirements. I can't wait to switch to another bank, I'm sure they'll give me trouble, but nothing could be worse than this hellish app and banking company. It is not worth the effort.

05/24/25 - It's been a couple of years since I last reviewed and the app has at least improved enough for me to raise my rating. However, it's still not five star because the latest update now displays a "not connected to network alert" when I wouldn't be able to log in with the app if I wasn't connected to a network. I clear the message and everything else functions fine.