Used to be great. Most recent update means anyone using older versions of Android can no longer use it OR the website on your phone. Both keep telling me to update my OS when I physically cannot on this older phone that works fine with everything else. (The browser version tells me I have an […]
Reviews for Chase Mobile
β Back to Chase Mobile20 reviews
I love Chase, and had my very first hank account and credit card with them. However, there is this odd issue happening with credit cards in the app for about a year now. Sometimes when I make a large payment, it shows right away and I have access to the money. Then, the next day […]
It would be easier if deposits were seen seperate from items paid. Because you have to keep scrolling down if you are looking for a certain deposit from a certain date. Needs to be updated. With all the money Chase has you could get a better IT TEAM! Chase App is always down and hasn’t […]
Sooooo Frustrating! This app should be renamed “The Spinning Wheel of Death.” I’m not quite sure why it works two out of every 10 times. I constantly have to go into the settings and do a “force stop” just to be able to log-in. I’m sure somebody on the development team is going to tell […]
I’m not sure what is going on with the application. I have been trying to download it for 4 days & it keeps saying pending. What I do know is they perform too much updates!!! Once a month is fine but they do it at least 3x a month. Very unnecessary! I uninstalled the app […]
fingerprint sign in stopped working. Receive a “can’t connect to chase right now, try again later” message when i try to turn it back on, no explanation on how to fix. I finally deleted/reinstalled and it works again. The navigation is terrible and not intuitive. Overall I expect more from the biggest bank in the […]
This is the worst app I’ve ever had the displeasure of using. If you mess up your password once, you must jump through flaming hoops to make another one. Sometimes it even fails to recognize if you put it in correctly. I can’t even change my damn address because it keeps saying that part of […]
Ok, as a company, Chase is not a bank for the little guy. It’s hard to get your money, hard to deposit a paycheck unless you get off work at 4pm, limited hours, poor credit rates, etc.. But, this app is actually pretty decent. The lock my card feature works well and unlocks immediately when […]
I’ve been banking with Chase since high school, and let me say I HATE it. the app barely lets me log in, especially with the dumbass fingerprint option that locks me out of my account constantly. slapping service fees whenever, even though you reach their requirements. I can’t wait to switch to another bank, I’m […]
05/24/25 – It’s been a couple of years since I last reviewed and the app has at least improved enough for me to raise my rating. However, it’s still not five star because the latest update now displays a “not connected to network alert” when I wouldn’t be able to log in with the app […]
I hate to give this app less than 5 stars because I honestly love it, but please go back to how you used to display pending charges. Ever since Chase started including pending payments along with pending charges it is nearly impossible to calculate an accurate balance. It was so much easier to figure out […]
not user friendly. gotta keep those fees rolling in. you should invest in a great AI, there are many to choose from. customers could speak in plain language and be replied to same way. “I started a transfer from my checking account to Robinhood service app from within their app. They say “go to Chase […]
used to be a 5 star app, now Zelle does not work. I know exactly why, there is a bug that I’ve identified, but after attempting to send a bug report by email, and in the digital assistant chat, and even with the secure email inside the app, I see the user (me) is just […]
Love this bank, the app could use some work. I’ve stated several times about a glitch with trying to redeem gift cards. The entire gift card section for redeeming points doesn’t work. You’ve updated several times since… the glitch still isn’t fixed. My points have been racking up for nearly 6 months now because I […]
I absolutely love chase bank. There on it no matter what it is! Anytime you need help with anything there there to fix it! I love the 4 in 1 payments they offer sometimes I get a little low on money I’m on a budget and if I decide on the 4 in one they […]
Unable to log in. It required password, text contact, biometric registration, and scanning one’s driver’s license, which is ridiculous since that’s more than you’d need to launch a nuclear missile. It won’t scan my driver’s license after carefully composing the picture as requested, holding the phone as still as a sniper, and adjusting lighting for […]
Used to be ok. Now chase travel just straight up doesn’t work on the app. Every time you try to click on book a hotel or flight nothing happens or loads. Have tried clearing the cache. Tried uninstalling and reinstalling. Weird for such a major operation to have an app that just doesn’t work at […]
Incredibly annoying! Can’t do most things via the app and am forced to call in. Calling in is the worst. It always takes so long to do anything, no matter what it is. Customer service reps always end up telling me I can do things on the app. No I can’t. Right now for example. […]
You know what’s nice? Security. You know what’s not nice? So much security that it’s a massive inconvenience. The app always logs me off and never remembers my password. I use a password manager so I KNOW the password is always correct, but I always get an error and have to change it. Every. Time. […]
UPDATE: 7 years later, still the same issues! On top of that, the *required* update led to “Your account doesn’t exist.” issue, so can’t even login! Absolute amateurs. As usual, Chase continues with it’s dictatorship, one-way street approach to providing services 1. Updates should be optional. If you can’t create back compatible products, get another […]