App is simple but straight forward. Haven't had any issues with crashing or sending orders ahead to a location. They offer really good coupons in the app and the reward program is a little bit above several other places. Only reason it is a 4 is because it is a bit unitive to add the coupons or promotions on an order. Also, it would be nice if it was a little bit easier to see multiple locations on a map rather than pressing on one to see where it is.
Jason Stapf
The app is fine for me, didn't lag, good enough to order, but most the menu isn't there. Can't order things like the Fry Lover's Burger and value deals aren't there. The wallet works fine, except for over thing. Every Friday is the Fryday to get a free fries and it loads to the wallet, but I couldn't use it at my local(already 15 miles from home) restaurant. It says the deal is unavailable, quite frustrating. Also, be aware you can only use one deal per order on the app.
James Gonzales
Sent my order to a closed store. The app said it was open, charged me for the order. Pulled up to find it's closed and no one was working so I don't get my order or refund. Thanks Rally's. Update your app please. Try 2 went way better. My order took a little longer to prepare than the app said but everything went well as far as the app goes. Somehow after waiting 15 minutes for my order I was given cold food. Neither the burger or chicken sandwich was warm enough to melt the cheese.
mond reiter
So I down loaded the app to save time. It's after the lunch rush, two cars in the drive thru. The app said it would be done in 6 minutes... now I've drove 10 minutes to get here and have had time to type all this and still they haven't bought just 1 small chicken tender combo out to me.... it's not fast... let's hope for fresh. Not impressed. So it was 20 minutes late and I'll be having lunch after I get off work. Won't be back again. Also your personal have no customer service skills.
Bill Swiger
The app is fine. Generic, no bells or whistles, but it doesn't have to have any of that to do what it needs to do. However, my local Rallys can't seem to grasp the concept of online orders. They forget the drink(s) EVERY SINGLE TIME. And it always feels like a burden to them when you pull up at the 2nd lane window (designated lane for online/mobile orders). Finally, the app should stop quoting times. It quotes 5 minutes, it takes 15. It quotes 7 minutes, it takes 25.
Chris Knott
Poorly designed app that does not send info to the stores correctly. I arrived about 15 mins after placing a mobile order and was told my order "STILL" hadn't sent a receipt. When I asked what they meant by "still" since I'd just arrived, it turns out I was the third or fourth person who had this same problem that day, and they had no record in store of my order. No way via the app to cancel my order so I can be on my way and have been waiting 10 more mins for it to come through, still nothing.
Maia W
Doesn't have the same deals as the restaurants, like 2 for $3/$4/$5, etc. Mind you, these aren't limited time specials, they're deals that are available daily as part of the regular menu. Nor does it offer any coupons, just "rewards", which are stupid- you're not giving me a reward if I had to spend money to get it, and the amount you have to spend to get them has greater value than the reward. There's no incentive to use this app over just going to the restaurant.
Joshua
The location permission doesn't always populate the nearest restaurant, which can be frustrating. Additionally, if you place your order at the wrong location, and it's after midnight, there is no customer support available to re-route your order to the correct location, which is entirely nonsensical in my view, considering that a lot of Checker's are open until 2am... Some are even open until 6am!
Christian West
Ordering is relatively easy. There are some inconsistencies.. like sometimes you can adjust the amount of ice, other times you cant... The bigger issue is the time estimator. We ordered and it said it would be ready at 6:15. At 6:18, they hadn't even started the order. So they need to figure a better way of being more accurate. The final time wasnt a little off... it was over DOUBLE...
Black
The least user-friendly of all fast food apps! That said, once you get a hang of it, you can use rewards after you put item in basket (if even available on app menu) But you can't even order a Checker Burger on the app, it is missing. No joke! Plus, a lot of other items and regular specials are missing. Customization of burgers is also limited. (ie, no extra tartar sauce, or pickles/onions on sandwiches that don't normally already have them). They need to copy the app from any other chain!!
