Reviews for ClassPass: Fitness, Spa, Salon

Really difficult to cancel subscription. Can’t do it through the app and when I emailed them I received no response and suddenly there were asking for feedback on whether they solved my problem or not. I just want to cancel. Fortunately the cancelation link worked on the website. However it is annoying that you have […]

The app will make offers for you to rejoin, but then when you try to click on those offers and try to utilize them, it crashes. It seems too convenient. Update as I reached out to the team to help: they told me there was no issue on their end and that it was essentially […]

Everytime you open the app you have to review your last class, which takes at least 3 clicks. If you attend a class while traveling those studios will appear at the top of your feed for, seemingly, eternity. My favorite studios that I visit 99% of the time never appear on the first page of […]

I had fraud on my credit card. I couldn’t switch my credit card information on time and was never told there was a problem with my payment. But 2 days ago, I received a notification about a problem with my payment method and my membership was cancelled. I reached out asking for reinstatement and they […]

One of the worst customer experiences I’ve ever had with a company. I was gifted credits and I had to sign up for a membership just to use them! Not only did the gift credits not roll over, I was unable to get a refund when I tried to cancel the next month. On top […]

I had issues being able to schedule any classes, and kept getting charged, reached out a few times for help, never heard back. Ultimately, I had to leave a negative review to finally hear back from them. I didn’t like how they responded to me and tried to blame me for whatever technical error was […]

Mostly positive experiences but the interface can be buggy when communicating with retailers. For example, once I had to pay full price on a $80 massage despite booking through the app. However, when these things happen, the customer service is responsive and will refund the credits. I usually go up to the retailer prior to […]

The reminder button to notify when classes open up is no longer working. The location never corresponds to the classes presented. For example, when I look for a class in Queens, the search shows results for places in Brooklyn and Manhattan. Many times, classes that are in session don’t even show up. The monthly fees […]

UPDATE: I canceled in 2020 since I wasn’t using as much. I just re-signed up again but the app is glitchy, keeps telling me my password is incorrect even though I’ve gone through resetting it. ***Great option if you like different classes and workouts! Pretty pricey charge for cancellation within 12 hrs to class time, […]

I really like how you can go to multiple types of classes. I get bored so it really helps. However, the app sucks. I was charged for a class that I attended and because of a system error got double charged for a class. Chats don’t save so you have to talk to like five […]

Was not able to create an account, or make any reservations. Anything I attempted on this app was met with an error message stating “We ran into a problem. We’re straightening it out right now”. Completely unusable! Edit: to the support team, all steps were taken and nothing has changed. No reservations can be made. […]

The customer service has been disappointing and definitely leaves room for improvement. The representative I spoke with was rigid and unwilling to apply my company code to my account, simply because I had set it up incorrectly. For an app that’s supposed to be easy to navigate, the experience has been anything but.

I’ve been a cp member for almost a decade. post pandemic the app is laggy, search function is inconsistent, customer service chat takes hours of back and forth. then today I’m despite updating, reinstall, updating payment method and bunch of trouble shoot I cannot register for any classes at any studios. the customer support sees […]

it’s a good service when it works. and it usually works. but it will never accurately search for studios or general types of classes. the search function does not work. The cancellation policy is one-sided and exploitative. the customer service agents are highly unprofessional and dishonest. they will lie in the chat log to say […]

Love classpass but i have a few suggestions. 1. add more package options. 8 25 43 and 73 is so random???? why not incriments of 5 lol. i want more than 8 but less than 25 or 43. 2. Make it to where we can have lists! Just having add to favorite isn’t enough now […]

credits don’t always roll over. I have been paying for the 75$ a month for 33 credits, but because of budgets, I have to go to the cheaper option which is about 20$ per month for 8 credits. I wish there was an option for in between those. and because I switched, only 10 current […]

Starting to think it’s a scam. Booking at popular spots was easy during the free trial, but once it expired and I “upgraded,” I was rarely able to book those same places—maybe once a month, if that. Even when I received a notification and opened it immediately, the spot was already unavailable, as if it […]

I have had no issues booking classes – EXCEPT for ANY class at YogaSix Trinity. I have contacted “customer service” multiple times. Each time being turned over to a ‘human’ representative and being told the same thing: that the issue was sent to the internal team for resolution and I will get an email once […]

I used class pass for a couple of years, I really enjoyed it while using it. However, I am changing my review due to abyss customer service. I had been told that I could pause my membership (due to traveling) and my credits would reactivate when I resume my membership. I had about $100 worth […]

I received personalized emails from ClassPass offering me one free month. When I tried to activate my free month , notably before the expiration date and time, the free trial inexplicably shrunk to only 14 days. Live chat support was useless, taking 20-30 minutes of my time to offer nonsensical non-responses, and then added that […]