It's Not the App...it's the logic the Cold Stone programmers apply. The website and app use the same method for building an order and its not the MOST user friendly approach. But once you get the hang of it, it's straightforward. I would suggest you allow people to track their gift cards within the app too. It would also be nice if I could see my rewards. Add these two and it at least goes to 4 stars. Since I order the same thing every time, the app saves me time.
Justine Gardner
Finding where to add tip/promo code/gift card in the app isn't very intuitive. Instead of being on the actual payment page, it's on the order page before. I would've accidentally ordered without my promo code or applying a tip tonight if I had my credit card info correct when I entered it the first time. It was only after seeing my card declined that I realized that was the final page and there wouldn't be an option afterwards to add those things. Other than that, the app serves its function!
JT Surgeon
This app is not easily searchable and the naming of categories are not intuitive. Looking to buy a Pt of ice cream? You have to go to the "cold stone for your freezer" tab for their signatures, and a combo of the "family pack" tab and the "create your own" tab for their regular flavors. Not to mention when you go to check out it askes you for a specific time you want to pick it up by and if it's too soon it won't go through. Just give me an ASAP option and text me when it's ready.
Alanna Regalbuto
I cannot place an order. No way to report bugs. Ended up using DoorDash to place my order instead. Called Cold Stones Conntact us number to alert them to the problem. I was expecting anything free or anything I just wanted to let them know about the problem. I was placed on hold for 15 minutes after my initial conversation and then I was hung up on. I used the old version of this app alot in 2020. It worked great. You should switch back.
Mythril
The updated app is "prettier" and all, but it's so much worse. My email just refuses to work and it says it's an invalid account when I try to reset it. But when I try to sign up, it says that email is already in use. And when I did try to order something as a guest, the special request field was just straight up gone. And some of the pre-made ones were missing. They get 2 stars instead of 1 only because the design is better.
Kate Kissman
App is complete garbage. First, you can't use the registration BOGO or the Birthday BOGO for no arbitrary reason besides it has to be "in store". I thought the point of the app was to be convenient and safe during the pandemic? Second, this app won't allow you to scroll to select the bowl so it's literally unusable because you can't add the item to the cart. You would think that you'd want to encourage MORE people to use the app as opposed to never wanting to deal with this company again.
Cory S
This app has no order confirmation screen ... just takes you back to the checkout screen with Pay at the bottom. So, a person doesn't know if their card and/or order went through. Apparently for some dumb reason, the store here turns their online ordering system off 2 hours before they close, which is useless. Without the order confirmation or a popup asking if I wanted to place the order for tomorrow (which most apps do), I drove 20 minutes up to Cold Stone to pick up shakes that weren't made
Morgana Moore
App is clunky, makes it hard to apply discounts/special offers, and does not allow you to cancel order. To cancel, you have to call store, where nobody knows how to cancel/refund. Store told me they have 'nothing to do' with app, but app does not allow full interaction for orders. Uninstalled and will go to Baskin-Robbins for ice cream from now on.
Chas V
I usually get a mix of 2 different flavored ice cream. It will only let me choose 1 flavor. Also I dont understand how to add 2 "mix" ingredients. It almost looks like a scale with it saying 10/10. What does that mean. Why can't you just put you want 2 brownies! This app was frustrating. So I gave up and lucky I was able to go inside (during COVID19) to chose what I wanted. This should also have an option 2 see your rewards (if you have any). I missed out on a bday coupon. No email was sent
Joseph Smith (Superjps)
If you're looking to get your order ahead of others, this is an app to get. The app itself works for that part, but it doesn't work great if you have rewards to spend. For me, it says I have that $5 off to use in the rewards inbox, but it doesn't show when I go to check out. It doesn't save any payment methods, whether you check the "save payment method" box or not. Please fix this app :(
