Reviews for ComEd

Nice & easy and no fees for billpay. Nice clean, uncluttered app, but 4 not 5 ☆ because of the pop-up every month asking me to save my card/ bank account information. At least have a “Don’t show again” option. I’m concerned I’ll accidentally press it one of these times. IMO, you have to be […]

I’m not particularly fond of the recent update. If I wanted to pay my bill through a link to my browser I would. The app is just as useless as using the USPS app right now. This app used to work just fine until someone had to monkey with things that were already working just […]

It was a good way to look up my account, the one thing, I hated that after, I signed up, I wouldn’t have to worry about missing a payment but right, when I wanted to make a payment, I could’nt log on, kept telling me that my user name and pasword is incorrect, how could […]

I find this application useless, it’s just barebones. The app is very slow just to view “payment” and “more”. They took away the energy usage (the one with graphs). There’s no way of knowing how much energy was used and other features like for example tips on how to save on energy which I find […]

Month after month I pay my bill in full and then a few days later I get a notification saying that I owe more money. Is this a glitch in the billing department? The first 2 months I just didn’t pay it. No loss of service due to not paying in the “new” amount last […]

The app mostly works but there are a few things that really need to be updated/fixed. The main problem is that you have to log back in to the app at least every day or so. I can understand not leaving the app logged on all the time but I shouldn’t have to be logging […]

Editing to a mixed rating. The app is great for reporting and tracking outages. Response is good and repair estimates have been accurate. For paying bills DO NOT TRUST! I switched payment information to a different bank account before a payment was due. I was closing the current account. ComEd billed the old account twice, […]

1. Never stays logged in even if you put remember device 2. Two step authentication repeatedly for the same device you started comed with. And it goes with issue #1. 3. After a week or so the app does not even accept that my email has an account at all, while if going through chrome […]

It was pretty good the first time around, but I don’t know what happened since then. I enjoyed the biometric way to sign in, but now I never see it. And then when I do, it’s once in awhile. Then I will have to do the two part authentication to sign in. I also wish […]

Like usual I have issues, Only when I try to pay my bill. Got a new debit card, and tried to add it to make a payment. Everytime i hit submit. My session expired. I’m locked out. It let me make a payment but not save my information and took my payment twice without showing […]

The app is horrible. I paid my bill a while ago and the thing defaults to taking money out at a later time. I was trying to pay it at that moment. Power was cut once because the power wasn’t paid on time when i had actually paid it weeks before. It just happened again. […]

App no longer works. For the past two months when I try to open the app to pay my bill all it does is say “We’re sorry, we weren’t able to process your request. An error occurred and we weren’t able to process your request. Please try again later.” I’ve cleared the cache, uninstalled and […]

Your app blows. Yeah, it has an impressive amount of functionality packed into a beautiful looking mobile app. But if the core functionality doesn’t work, what’s the point? Notifications are absolutely busted. Also, unable to download the PDF version of bills?? Says there’s a permissions error but the app already has all of the permissions […]

App keeps crashing. Can’t download PDF. Can’t view the bill. This app is totally useless. Crashes when you try viewing your bill. Has not been fixed since my initial review. They can raise our rates through the roof but can’t fix their app. Why pay your bill when you can’t see what you’re paying for. […]

When entering a new payment method and saving to your wallet, the app will freeze and kick it out not saving that information. But when you log back in, it makes it seems like you were right where you left off. So you submit payment. Not knowing you just submitted a payment using your last […]

What can I say? It’s an automated way to pay, they do charge you a convenience fee… BTW I think passing on the convenience fee to us as a consumer is ridiculous. Just another way to pass the buck… You can see all the details of you all the way down to an hourly basis! […]

This app has a lot of things wrong. My main issue with it is that I’m never logged in – it doesn’t stay, it always logs me out even if it’s been 2 minutes since I was on it. The whole point of an app is to make it easier on the consumer/customer. What’s the […]

The app is OK. I have properties with different electric suppliers and their apps are far superior. The ComEd app is most frustrating because you have to log in every time you open it. Two-factor authentication is always required. There are no options to save your password or log in with your fingerprint or PIN, […]

Awful service.Constantly not working and doesn’t allow you to access many of the advertised features. Contacting comed is even worse! I was set up for auto pay for years with no issue. They did a ‘site renovation’ and forced me to sign up for auto pay again. I did. Turns out, the payment default in […]

I tried to register but after 10 minutes and it showing still registering me, I left the screen. It should not take that long for this process. It’s like when I’d go into my comedy account through Chrome – each time I would hit sign in button and get no response. To happened to me […]