Nice & easy and no fees for billpay. Nice clean, uncluttered app, but 4 not 5 ☆ because of the pop-up every month asking me to save my card/ bank account information. At least have a "Don't show again" option. I'm concerned I'll accidentally press it one of these times. IMO, you have to be insane to store your card/account information anywhere online.
I'm not particularly fond of the recent update. If I wanted to pay my bill through a link to my browser I would. The app is just as useless as using the USPS app right now. This app used to work just fine until someone had to monkey with things that were already working just fine. Why try to reinvent the wheel? Having it is supposed to be a convenient solution to access your account and not jump through many hurdles to get there. The biometrics have also stopped working. Not a happy camper.
It was a good way to look up my account, the one thing, I hated that after, I signed up, I wouldn't have to worry about missing a payment but right, when I wanted to make a payment, I could'nt log on, kept telling me that my user name and pasword is incorrect, how could that be, when I wrote down, what I used to signed and what's worst there was mo way of fixing it either, everytime I will try to fix it, it would say the same thing that user name and password is invalid or incorrect, upsetting.
I find this application useless, it's just barebones. The app is very slow just to view "payment" and "more". They took away the energy usage (the one with graphs). There's no way of knowing how much energy was used and other features like for example tips on how to save on energy which I find a useful tool. It no longer sends you an email notifying you that the bill is ready to view. Do yourself a favor drop this app to the trash and just go directly to their website instead.
Month after month I pay my bill in full and then a few days later I get a notification saying that I owe more money. Is this a glitch in the billing department? The first 2 months I just didn't pay it. No loss of service due to not paying in the "new" amount last month they sent another bill for $12 and change. However this month I paid in full and now they want another $53. At this rate I will owe the whole cost of the bill over again
The app mostly works but there are a few things that really need to be updated/fixed. The main problem is that you have to log back in to the app at least every day or so. I can understand not leaving the app logged on all the time but I shouldn't have to be logging in as often. Second issue is that when using the dual factor authentication, it is really irritating to type the first number on the QWERTY keyboard then have it switch to a telephone keypad. Decide on one keyboard!
Editing to a mixed rating. The app is great for reporting and tracking outages. Response is good and repair estimates have been accurate. For paying bills DO NOT TRUST! I switched payment information to a different bank account before a payment was due. I was closing the current account. ComEd billed the old account twice, causing issues and penalty fees. When I tried to fix online, all I could find was my correct account. Very shady!!
1. Never stays logged in even if you put remember device 2. Two step authentication repeatedly for the same device you started comed with. And it goes with issue #1. 3. After a week or so the app does not even accept that my email has an account at all, while if going through chrome or Google directly it will log you in and you can see your account. 4. It isn't even an app, basically it's an app that sends you through to a link to their website after logging in, and only IF it accepts the email.
It was pretty good the first time around, but I don't know what happened since then. I enjoyed the biometric way to sign in, but now I never see it. And then when I do, it's once in awhile. Then I will have to do the two part authentication to sign in. I also wish as the app to pay for the People's energy, I could be able to add another person's bill to help them pay!!!
Like usual I have issues, Only when I try to pay my bill. Got a new debit card, and tried to add it to make a payment. Everytime i hit submit. My session expired. I'm locked out. It let me make a payment but not save my information and took my payment twice without showing me that the payment was made. So ComEd just took $418 dollars from me today! I have 4 kids and its hard enough, now I have to go through this.
