can you find a new developer to make the app work?? I can't search anything! it says "0 products found" when I try to search something or even click on the big bottle sale. This app has never worked correctly! The app and website both suck. Always a "technical error"
how can you purchase in app purchases only deals when the app tells me for weeks that NO products exist? Like none! Its almost comical, once you get passed the infuriating rage point of dealing with this absolute joke of an app. Im down to only buying a few things from cosmo prof for my salon because of other inconsistency issues with the stores but you guys are making it so difficult to do so that! It makes me want to take my business somewhere else.
can never use it because it always says error occurs or there was a problem. i tend to only go to Cosmo now if necessary.
This is by far the worst app. It is so slow and lags. When you look up product, it will bring you to a blank page. It is terrible. I called a couple of years ago and spoke to someone about this to give feedback in hopes that they will FINALLY upgrade their app, but it still is horrible. I go to Salon Centric for as much as I can now because their app is foolproof and has never given me an issue. Cosmo prof needs to get it together and get with the times because this dinosaur app is awful!!
The new search thing is so annoying. No matter how I try to word and look for Soft Wax, it automatically keeps taking me Paul Mitchell's Soft Style foam. That's not at all what I'm looking for and I don't even click on it. Just searching 'soft wax' takes me straight to it and I can't look through the search options? when I look up just 'wax' I have to go through 200+ products of hair wax and foams that have nothing to do with what I'm looking for.... because I simply can't just search 'soft wax'
The app is slow and lags and sometimes makes it hard to shop appropriately because you can't tell if you've clicked something or not. I'm in the middle of having to fix an order right now that chose the wrong shipping address because I couldn't tell that it didn't use the correct address until the end.
the app is unusable. you can't search anything, it's always force closing, and when you add something to cart (if you can ever even find anything to add to cart) by the time you get to checkout it force closes. I'd give 0 stars if I could
I can't even sign on now. First the app wouldn't let me see prices then not allow me to add items to the cart. I tried to uninstall the app and re install and now I can't even sign on, saying error signing in, please try again.. so annoying not being able to get on and order for a week now unless I go on my desktop.
They are doing away with the client schedule & reminders past of the app. Those & the digital card when shopping at the store were the only features I used the app for. My clients are very upset that they will no longer receive reminders for their appointments. That service cut the number of no show clients by a 1/4. Not pleased with the new app at all. Will probably delete it if they don't support those features any longer
This app is gotten worse for being buggy. It has not gotten better, products show up in cart when i didn't put them there, can't remove the items from my cart no matter what i do. The app constantly stutters and locks up. It waste more time using the app than just going directly to the website. Nice concept to have everything at your fingertips...... but only if it works.
