Reviews for Credit One Bank Mobile

NEVER make an account with this company. they are awful. I had 2 bank accounts linked to my app after I got a new bank and I accidentally selected the old bank account once which caused a payment return. they didnt give me the option to fix it, they closed my account which negatively effected my credit score and told me I could just apply for another card and my account was not able to be re-opened.

great app. easy to use BUT!!!!! I'm highly disappointed in your company and how you run it. I paid a bill of almost $300 in may to catch up because I missed some payments. Was told that I didn't owe money for june. All of sudden my account is closed but I still have to pay the card off every month. Can't reinstate my account. Won't refund me my money. But can just take my 300 dollars and close my account behind my back.

DO NOT EVER GET A CREDIT ONE CARD! I paid off this card, cut the card up, called and closed the account, deleted the app, then a couple months later I'm getting calls that I have a balance of over 100 dollars. charging me interest and late fees over a 8.99 fee. I called them. they wouldn't take of any fees or help me in any way! 😡 now I have to pay them more money that I didn't use! that is THEFT

Customer for a couple of years now. I finally utilized the express payment option for an addtion $7.95 which is suppsoed to make your available credit go up right away. I ended up with no available credit and an email stating "please allow 7 days for your available credit to reflect your payment. Also, after 2 years of making on time payments and an increased income; I have never received those promised offers of an increased credit limit. The fees are steep and benefits low.

Terrible card, especially if you're trying to build your credit. It's too hard to setup payments, it can take up to a week for a payment to go through, and if you're living paycheck to paycheck or in a situation where you're trying to build your credit, it's needlessly difficult. Also they borderline harass you, I a text from them saying I had a payment due in two weeks, and started receiving relentless phone calls for a week, so many I started blocking their numbers but they just used new ones

Absolutely awful and predatory. It takes 5 days to verify your bank account, otherwise you need to pay $8 for an "express" payment with a debit card. This means you need to set up your payment info two weeks before the due date. Your balance only reflects posted transactions, so it's always several days behind, to trick you into spending more money. It even tells you that payments have "posted" when they haven't even taken the money yet. I've had dozens of CCS and this is the worst.

Great card. Easy to access gives you a variety of options to pay. Everything is very seamless, it literally takes about a minute and a half to pay, i highly recommend this card, not to mention.They gave me a five hundred dollar limit, and within the first two months, they bumped it up. I will definitely be with these guys for a while. I wish I could have had capital one earlier in my credit journey.

Do not support this company. My card has been blocked for over 6 months with no warning or notifications and because of "verification purposes" and they refuse to verify my documents. so I haven't been able to use my card and close it because my balance will not update despite me paying it off months ago. I'm still getting changed late fees every month even though my card is paid in full because my balance doesn't update. I sent them multiple documents with my correct address, no verification.

Rude customer service! It takes forever for them to give you credit for payments, even when they have taken the money out of your account. You don't see it for 7-10 business days. So whatever is reported on your credit is not accurate. I called to ask and the rude lady cut me off stating this is how Credit One does it. It doesn't make it right and customer service is for me to ask questions when I don't understand something on my account. I will be looking for another card with better service.

I've had this card less than two months. These people might as well be scammers! I will be getting rid of this card as soon as I possibly can. A $75 dollar fee will limit your credit line automatically. If you are trying to make a simple payment from your bank account without the extra fees, plan on waiting over a week before you can access your money. Horrible customer service. Worst credit card I have ever had. There are many more complaints but there is not enough space here.