Updates have been made within the last couple of months that are terrible. It shows me signed in, but no CC information. Have to sign out, back in and redo my order to show my saved information. Often try to submit orders and it just hangs and I have to do it again. Today it hung at processing payment, timed out and did not appear to go through. Typical with my recent experience. Did order again and it went through. I was charged for TWO orders. Does this on both my phones. Terrible!
Reviews for Crumbl
← Back to CrumblRating for the app; cookies are fine. You need to fix your pickup option. It will not allow you to change time to any sooner than half an hour, and it refuses to let you check in until that time! I'm using this app so I don't need to stand in line, yet I can order, get there in five minutes, go inside, and watch people order at the register and get their cookies while I'm still waiting for mine to be "ready." Even the employees don't understand why I can't just check in when I get there.
This app is half baked. The app is confusing. When you first download it and click on the order button, it takes you to a Google search prompt with no instructions on what to type in. I finally figured out it wanted my address but that was definitely not clear. Once I crossed that hurdle, it was easy to order the first time. However, subsequent orders are impossible to complete using the app.
Very nice and easy to use app, except... I tried to order on the app before the stores business hours for a pick up right when they opened. The app notification appeared to be an error (order seemed to not go through), so I re-ran the process and got the same message. I ended up just ordering in store with no trouble, only to find 3 pending charges on my account. Crumbl did well to fix my issue, the charges were pending for less than a week, but less confusing messaging would have helped.
The two times I have used curbside pickup through the app, at two different locations, I have had bad experiences. Why have the option if it can't be done right? Both times, I followed directions but they didn't even attempt to bring the cookies to my car. Cold by the time I went in and got them. Very disappointing. Also, if you leave the app open, it uses a crazy amount of data for some unknown reason. Will think twice before ordering again.
Payment method fail multiple times, funds available. Try a different account, same thing. Upon checking accounts, both were charged. Called and neither order was received so no cookies and have to wait 3-5 business days for the charges to fall off card. When you have a phone line dedicated to refunds as a bakery, the problem is already known to exist. Cookie-less and having money tied up is just a poor way to end the day.
Overall, fairly user friendly except when it comes to finding out which store is closest to you. For example, I was looking for the mystery cookie at the closest store to me, and it didn't bring up the THREE closest shops to me! But when I did a location search, there they were, and all three had different mystery cookies! The map does not show the stores when you zoom in for whatever reason. Otherwise, what's not to love about an app that's related to the yummiest cookie in the entire world??.
Great product and customer service, will be a longtime customer for sure, but the website and app both could use some basic adjustments. for example, adding a view cart option in the top corner so you don't have to replace a new order to have "view bag" pop back up so you can checkout. is it stands now you have to add something to view cart, then delete one of the two items you only added for cart access, then, for me, it removed the item but the price stayed the same, had to start all pver
Overall, good experience with the app, easy to order with plenty of pics to help you along the way. The only downside is the gift card experience. Unlike other apps, you cannot add a gift card to your balance as a credit (or at least is not easy to find as a function). The only place to use a gift card is at checkout, which means you have to retain the physical gift card until you actually order. Not sure why they chose to do it this way as all common payment platforms accommodate this.
Half of the options do not work. Example: You get extra reward points for following them on social media, joining birthday club, signing up for emails/ texts, etc. Each one I have completed, I received only 2 of the rewards. You can sign up for notifications on certain items, but when you go back to that item, the notification you selected is gone. Certain tabs will not load (and no it has nothing to do with my internet or the network). Only a few examples. Too many bugs that need to be fixed.
The app was great for a long time. Recently it wants to require location from your phone when you say "I'm here", but if your location isn't caught up, you can't check in. I've been sitting in front of the store for sometimes 10 minutes and it refuses. Obviously that was just testing it and I just give up and go inside, but people sometimes have injuries or disabilities which makes this change and inaccuracy pretty inconvenient. The rest of the app and ordering is very easy and great to use.
This app is awesome. It's cool that you can see what cookies are available every week without going to the store. Before I got an account, I was using the online version to create it. I clicked on the "my card" option to add Crumbl points, and started with the birthday tab. I clicked on it and it only showed half. I managed to try to enter the correct date without really seeing if it was accurate. I think it would be amazing if the app showed you what you put for the birthday tab & more. Thanks!
Perfect app to order and go...when the app decides it wants to actually work. Half the time when you order for Curbside and pull up, when you go to click "I'm here" it says you're too far away, even though you're parked right in front of their building. Due to this issue, since the point of curbside is so you DON'T have to get out of the car, I would have given more stars. Other than that annoying issue, the app and convenience works great.
Admittedly, I no longer have the app due to storage (or lack thereof) but I loved using the CrumbL app when I did. It's easy, quick, efficient, and well-designed. Placing my orders were a piece of cake - or should I say cookie - and I enjoyed looking at the weekly flavors. If you are. frequent CrumbL buyer/shopper, you NEED this app!
app is pretty easy to follow and track points. like being able to see the cookies of the week. Only reason for not giving 5 stars it it was a little more than difficult to place an online order through the app. it was like jumping through hoops. I ended up canceling the order. That part surprisingly wasn't very user friendly even though it initially looked simple enough. Still really like the app though.
The store search is abysmal. Results from several states away are often mixed in with nearby results. Even the local results don't seen to be organized in any useful manner. Searching by zip-code, State, City, or even City+State only changed the order of the results, still producing entries that are thousands of miles away while simultaneously skipping stores
Changing to 2 stars. It was working fine, until two days ago, when I tried to order and it just wouldn't load. It kept giving me errors and wouldn't place the order. Turns out, I got charged twice and still haven't been refunded. The order never even went through, and y'all charged me! Twice! Now, I have to waste time and go to my bank to dispute the charges.
The Crumbl app runs smoothly and allows me to quickly place orders for either pickup or delivery. I also love that it updates each week with a new menu and includes more detailed information about each dessert, like nutritional content, descriptions, etc. There's lots of different ways to earn rewards points too, which is nice. Additionally, I absolutely adore that this app includes a cookie journal to keep track of all your favorites and when they'll be available again.
Easy to order and smooth app, HOWEVER I tried to do an order to a location near me but instead it located the location near me it put it somewhere far within my state. Another thing is for some reason placing an order and NOT hitting the "im here" option exit out the app it will automatically hit "I'm here". The app keeps refreshing every time you exit the app. im forced to head to a store that is far away from me.
After using this app for a long while now, I can tell you that more often than not, the app does NOT accurately identify your location and will send your order to the wrong store (in another city!) if you are not super diligent about checking before submitting payment. The stores are individually owned/run which means there isn't a request refund option in the app, you have to call the store where the order was placed to explain and request a refund. Love the cookie & people, hate the app!!!!