Reviews for CSL Plasma

App currently not working. I keep going through the process to reset password but it keeps saying "something went wrong" and sends me back to the login page. Prior to this it was a great, easy to use app. Now it's junk. UPDATE: Sent 2 inquiries with NO response from the developer. Update: still no reply from the developer and it won't let me re-set my password.

Worst app on my phone. Only use it to get my points for rewards, and because it's the only way to see new promos at my local csl. It hardly ever loads any info. Get a notification, open the app, nothing there. It doesn't work at all when I'm IN the plasma center. Extremely frustrating.

The bugs are aweful... Haven't been able to log onto my account since I got a new phone. When I brought it up to the manager at the hazel crest location none of them were willing to help... Kept telling me that the app is acting up. Brought it up 5x in 3 weeks to 3 different manegers and still didn't get anywhere... It seriously puts me off of donating when I'm not able to redeem my extra points for cash. Or even get help thats actually useful.. no stars it's impossible to redo the password.

This app keeps messing up. Says I'm inactive and even -480 for inactivity. It says I'm unable to donate, I go to the plasma place, and they said it was the app and that I AM ABLE to donate. For my last two visits, it doesn't show, and I didn't receive my bonus points. Please fix the problem. I'll change my 1 star rating after y'all do. Thank you.

The app was working fine for a month until yesterday I was logged out and haven't been able to log back in since. I keep receiving a message that "something went wrong please try again later". Have tried uninstalling and reinstalling several times with no luck. I can log in on the website fine but the app has become unusable for some reason. Giving one star unitl this issue is resolved.

I'm a 3- year donor. I was a loyal participant in their online portal. This app replaced it, then the online portal disappeared with thousands of points (points=$) I had earned. The app is slow to launch. Slow response overall. Often hangs. "Promotions" never has anything. Rating/feedback system is a joke. Online portal used to prompt us to give "kudos" to employees. That is gone. The app is trash.

Took multiple busses for 3 hours too get there, and filled out paperwork watched video and waited about 35 mins for them to tell me I lived too far away, the cut off is 30 miles. I live about 35 miles away. The app should be checking that. So my whole day was waisted and the goal was not accomplished. Details and requirements are something I would cover if I made the app....

easy to use app. The only thing I really don't like is your reward points get taken away after "inactivity" why get them if they just get taken away? is it supposed to make me keep going? because it does the opposite. sure not the app's fault, maybe corporate or something decided this.

Constantly having issues where it randomly logs you out, for no discernable reason. Was asked at the donation center why I continue to use the kiosk, told them "Because the app is always breaking, but the kiosks almost always work." It's been down since yesterday(6/12/2022) morning, still won't let me log in or reset my password.

I downloaded it and my app shows different from my friends. Mine doesn't show wallethub, I could not activate my card in the app. I had to call to activate. I donated yesterday and it's not showing in my app. I tried to use the chat option to figure out why mine is different and it force closed. I uninstalled and reinstalled it, and I'm still having the same issue. I have a Google Pixel 9 Pro.

The app isn't very useful. Doesn't display your balance, which is the only reason this app would stay on my phone, because it would be slightly more useful than the other app that has the balance on it. Rewards have been scaled back for years, I don't even want your 5 dollar gift card to best buy. The safety information on donating isd only useful if you are a new donor. It doesn't cover anything that will affect a donor after they have become established, like lipemia. Am uninstalling.

doesn't want to register the fact that I chose to stay signed in it keeps logging me out and saying my password doesn't work when it's the right password this happen every week and I'm so done with this miss functional app you all reliable it's not if it doesn't function the way it's sapose to and the rule for a keep me signed in tab is to keep them signed in you do not have the right to override tht setting or to chainge the person's account information or delete something from the system

Struggling with the app...don't normally have this problem. It's showing that I'm still a brand new donor; some options are missing. I took a friend and went thru the process for referral credit and cannot get any help on this...a live agent is nowhere to be found. The attendants at the center are not trained on this app. Very disapointing.

This app worked fine a few months ago when I first started using it. Now that I'm attempting to log in after not doing so for about a month, it's stating my credentials are wrong, which is not so. I've confirmed my info and it no longer allows me to log in with phone number or email. It's disturbing when apps are updated and result in you no longer being able to use them due to no fault of the user. FIX IT OR REMOVE APP FROM DATA BASE OF CHOICES!!

The app won't load or will only partially load. It keeps saying "Service unavailable". Doesn't matter if I'm using mobile data or Wi-Fi. It wouldn't matter so much if literally everything wasn't done on the app. The website will only take you to the download page and insist you use something that's broken. Please fix the app or make a website for donors.

In order to set up an account, you must use your Email as your User ID to login. I was also disappointed at how many of my purchases were charged a service fee. The toll free telephone card services transaction details Include the service charges/fees you were charged for each purchase. However, the app does not show 'all service fees" for purchases. Which is misleading. I also installed the update notice, and so far have not had any glitches with the app.

Just wanted to say I was a long time pt at csl, I haven't been able to use the app for years, wrong email, app is down and a few other reasons not allowing me access. The central location is where you will find really great staff members that always welcome you warmly , know what they are doing with the whole process, so they get 5 stars. 4th Street isn't the same, running a raquet I can't reach corporate to speak to them about that location, taking another option, again, go to Central.

Same problem as others have noted: app works fine one time and then won't recognize credentials the next. Email, phone number, Donor ID.....nothing works, including a verification number I got it to send one time. A call to tech support fixed it the first time after several minutes of trial and error, so that's the next step before I delete permanently.

The app is pretty much worthless. It keeps having an ERROR when I try to redeem my iGive rewards points. So, I uninstalled the app and then reinstalled the app to see if it would fix itself. Then I tried to log in, and it just sits there loading for over a minute, then it tells me, "ERROR, something went wrong, please try again later." How am I supposed to redeem my points and access my profile when you can't maintain your app. Honestly, it kills my motivation to even go donate.

I love this app except one big problem. Once you set a location, you can't change it. In most apps, you tap on your saved location and get the option to select another. This app doesn't do that. I even went into profile settings and deleted the old location, but it's still displayed as default. I also tapped on location at the bottom, selected my new location and tried to set a visit reminder, but it changed to the old location. Please fix!