This app sucks, wish there was a 0 star option. I've "registered an account" 3 times now and every time I try to login it says invalid credentials. Every time. I register an account, it sends me to login, says invalid credentials, invalid email or password please try again. Then I register an account, it sends me to login and says the same thing over again. Why make a customer use the app for things if it doesn't even work.
Olivia Benson
My username and password that work on their website come up as Incorrect when I copy them directly into the app, so I can't even use it. It also asks for location privileges every time I open it even though I already have my unit with them and now I'm across the country from it. Also, they just raised my prices $15/month.
Rita B
I'm giving two stars because at one time this app did work but doesn't anymore. I uninstalled and reinstalled and all it does it spin like it's going to open but never does...why can't somebody fix it? If you want a payment, fix your app! I can't even get a hold of anybody at the storage place to make a payment. Again, fix your app! And why are you constantly raising the rent? Mine started at 89...and now I pay 139.00? Why? Quit being rip offs! And again, fix your app!
Vibe Walker
Worst app I've ever downloaded. 1 click on the app and it freezes my entire phone. I've tried to use this app at least 20 times and I keep getting the same results. It shows my account information, unit#, due date, etc and it just freezes. If I could give it a zero star I would.
Doug “Jewel” Mattison
Horrible experience 1st month was sick thought it was me. But 2nd month same thing. I couldn't log in the app or online to pay my bill. I have it send me code to verify which it does then tells me no account found. I paid late fee 1st month and now going to be hit again. Will be moving my stuff to a better equipped and functioning facility.
J. Xyz
What's the point of having an Enter & Exit button when they APPEAR and FUNCTION exactly the same? Maybe Enter can be green and Exit can be red? Or just have one universal button? Idk. Auto-login is super convenient, but those who don't have a screen lock are screwed if their phone gets in the wrong hands. A six-digit passcode for extra security would be nice. Also, it might not be a good idea to have users' address, unit info, and gate code exposed on the first screen (after signing in).
Arianna Puckett
Good app but it crashes a lot and you guys need to update the app to where it will save the payment card info. Having to put the card info in every single time is ridiculous, given the amount of technology in today's world.
FRANK Morphis
For a long time, this app was amazing. Today I started having trouble with it. Including re registering my account and calling customer service, which they set me up with a temporary password. But same results, frequent crashes, not recognizing my credentials. Very disappointed
RaLynn Atwa
On April 4th of 2025 I hit my 1 year account with cube smart . My original rate , once my 1st month discount had expired I paid 127.00 . They have increased my rates twice since then and I now pay 194.00 a month . I chose this company because after explaining I was on a fixed income and I could not afford any more the mgr assured me as long as I paid on time that would not happen. So I set up auto withdrawal . It never happened . Every month I had to run down mgr. This will not let me say more.
Laura Nowell
I was able to create my account, a login and make 1 payment using the app...but only one time; and after that it logged me out and told me that my username and password combination was incorrect...so I changed my password, thinking that would help...but I was wrong because literally right after that, it said the same thing. So I am very dissatisfied and disappointed in this app! This app doesn't even deserve the one star rating I gave it!
