Reviews for CubeSmart Self Storage

This app sucks, wish there was a 0 star option. I’ve “registered an account” 3 times now and every time I try to login it says invalid credentials. Every time. I register an account, it sends me to login, says invalid credentials, invalid email or password please try again. Then I register an account, it […]

My username and password that work on their website come up as Incorrect when I copy them directly into the app, so I can’t even use it. It also asks for location privileges every time I open it even though I already have my unit with them and now I’m across the country from it. […]

I’m giving two stars because at one time this app did work but doesn’t anymore. I uninstalled and reinstalled and all it does it spin like it’s going to open but never does…why can’t somebody fix it? If you want a payment, fix your app! I can’t even get a hold of anybody at the […]

Worst app I’ve ever downloaded. 1 click on the app and it freezes my entire phone. I’ve tried to use this app at least 20 times and I keep getting the same results. It shows my account information, unit#, due date, etc and it just freezes. If I could give it a zero star I […]

Horrible experience 1st month was sick thought it was me. But 2nd month same thing. I couldn’t log in the app or online to pay my bill. I have it send me code to verify which it does then tells me no account found. I paid late fee 1st month and now going to be […]

What’s the point of having an Enter & Exit button when they APPEAR and FUNCTION exactly the same? Maybe Enter can be green and Exit can be red? Or just have one universal button? Idk. Auto-login is super convenient, but those who don’t have a screen lock are screwed if their phone gets in the […]

Good app but it crashes a lot and you guys need to update the app to where it will save the payment card info. Having to put the card info in every single time is ridiculous, given the amount of technology in today’s world.

For a long time, this app was amazing. Today I started having trouble with it. Including re registering my account and calling customer service, which they set me up with a temporary password. But same results, frequent crashes, not recognizing my credentials. Very disappointed

On April 4th of 2025 I hit my 1 year account with cube smart . My original rate , once my 1st month discount had expired I paid 127.00 . They have increased my rates twice since then and I now pay 194.00 a month . I chose this company because after explaining I was […]

I was able to create my account, a login and make 1 payment using the app…but only one time; and after that it logged me out and told me that my username and password combination was incorrect…so I changed my password, thinking that would help…but I was wrong because literally right after that, it said […]

I have been unable to login to my account. The app is very clearly timing out, but reporting an incorrect password. I’ve changed the password twice, so I’m fairly sure it’s correct. It’s locking my account. This seems like a programming issue. Timing out is not an invalid login attempt. Please fix this. It’s unusable.

Ive had to change my password 4 times in less than 30 min because the app wont recognize the new password i was just forced to create IN THE APP! Aside from this, the website is claiming the the site is having technical difficulties (so neither the app or website is available). Not to mention […]

I can’t get it to accept my payment! WHYYYYYYY??? I have had the same problem since I loaded this app! (Which goes all the way back to getting the unit!) I called & reported it in person, they refer me to the online people. After A few conversations, you would think it would be fixed, […]

Horrible. I just downloaded last night this app and today I can’t even make a payment! I have tried several times today! On top of that, this app won’t allow you to contact support and error message keeps coming up saying “email not supported” and it doesn’t matter how many times you input payment information, […]

Too many problems, completely useless to install. The app doesn’t recognize the “fingerprint” option after enabling the setting, I had to repeat registration, an error in identifying location, and the payment screen displays an error of “address 2 is invalid” when the line is blank. You’re unable to submit the payment. Uninstalled the app, it’s […]

App was working fine until one day it just asked for login info. Confused, because I always have gotten in with my fingerprint ID. I called customer service, no courtesy at all, she said I need to uninstall the app and reinstall it! Apparently because I got the account before the app came out. Lies!!!! […]

When I couldn’t change my password on the “regular” website I was able to change it on this app – thus the one star. Apparently the app only allows payment for one storage area at a time, so I went back to the “regular” website to do the remainder. I ended up paying twice for […]

I downloaded the app ONLY because I was told it was a way to pay for FREE. Lie. It is a decent app. as far as giving acct info and availability of overpriced units. App does not allow you to exit the app by using the back arrow like all other apps do. It is […]

The storage units are nice and air conditioned. The app is a piece of garbage and doesn’t work. I registered the account while I was still in the office. Everything is done and paid for. A week later and the password I made still doesn’t work. When I go to reset it, it says it […]

App doesn’t work for anything useful besides knowing that it’s a Cubesmart app. Credit card scanning feature can’t scan, you can’t change settings (including password), and payment is impossible because it claims there are “invalid credentials”. Payment is impossible without going into a location or over the phone (for a fee). I’m guessing they’ve been […]