What a BS... Couldn't use loaded deal before it expired. And I know it wasn't. Also any time if you leave the app for a minute or so, the checkout basket is erased. Why not let us add items to order first if you want to lure us with small deals. Wasting my time with false deals that might be too good or don't work is worse than not having great deals to begin with.
App doesn't find the closest location to your person..I have had this happen a few times now (because I forget that it does this) where I'm sitting at a location and do a mobile order just to find out that it is at a location 15 minutes away! There is no way to cancel the order after it's been placed once you realize your mistake! I have lost time, gas, and good food over this inconvenience!!😡😡 grrrrrrr
I used to be able to scan a coupon code from the coupons that get mailed. That feature doesn't work anymore. Also, I recently saw the in-store marketing that said "free coffee every day" I never see that offer in my offers section. It is currently 9:54am here and it's not there. Just went to a physical location and the cashier went thru my app to verify I was looking in the correct place. yup it's not there (never is). also the FAQ's page on the app doesn't load.
It's more outdated compared to other fast food apps and feels like it hasn't been properly updated. Trying to order certain items is made difficult and inconvenient. When inputting a receipt it doesn't even accept it at most times. There's also no option to delete your account when you're no longer invested in using it anymore.
No one loves Del Taco more than me, and after years of resisting, I finally installed the app on my phone. My first experience is that it is useless. One of the offers for creating an account was two free Del Tacos with any purchase. So I put a burrito in my order, tried to activate the offer, and got a "the required items are not in your cart" error. I tried again several times, with several different items, and the result was the same. What part of "with any purchase" did I misunderstand...
I installed the updated version of the app (after reading a review that said it looked like the app was working again). I used it twice on 8/25/25 and it worked fine. I like to order in person so I appreciate the fact that I am not forced to mobile order like some other apps require. Del Taco still needs to improve their customer service when there is a problem. I still seem to have a problem entering my receipt to receive points when I go to the Covina location.
horrible localization doesn't update location and defaults to a favorite location you have to select when signing up. accidentally order on a location from a prior trip and couldn't pick up or cancel my order when I was at the airport. locations also don't pick up the phone so you can't cancel or even get a refund. you're better off using other apps or just eating somewhere else completely. also, non-existent support through the app, even though there's a section to contact support.
This is one of the better fast food service apps except for one consistent problem that has existed for many years; Every time I select my saved card, it declines and I have to add the exact card details every time I place an order, and it works then. Very annoying bug since the card is there, saved in the app, but it just will never work again after adding it.
This is currently the best of all the fast food apps I've used, but with 2 big flaws. First is the whole concept of 'saving' deals. Everything about this aspect of the app is an inconvenient waste of time and I can't imagine a reason why it's necessary. The second problem is a bug that causes saved payment methods to eventually become invalid. My payment can be saved and SOMETIMES I'm able to use it multiple times, but generally I have to input my info every time I make an order.
I want this app to work so bad, but when I scroll down to make a drink selection on a combo for example, it doesn't show up. The black bar that says add to bag is blocking it. I can't scroll down any further and I can't add it to the bag without selecting it. So I can't order. I took a screenshot and went to "app feedback" in the app but the button didn't work and the customer service page never loaded 😭😭😭 help
