Reviews for Direct Express® Mobile

This app is supposed to be able to make things easier but it won't even allow me to log in. Says they can't verify my identity and to call, but when I call they say just keep checking back in???? I never had this issue with the old version. Why upgrade if the old one was way better, and didn't have these annoying issues. Not to mention how much harder the log in process is even when it does work. The list of complaints is much longer but I only mention the most irritating.

If there was a 0 I would have used it. My whole phone is hosed. I can't get incoming calls. I get texts then call whoever tried to call me. I can't acces mobile Direct Express on my phone or on my laptop. My card is invalid but I can still make purchases. I had ticket written for technical support to call me but they never have. What the heck is going on and why aren't the glitches being fixed? This is ridiculous. I will have to go through the prompts 4 times before I get technical support.

Frustrating. I don't get alerts AT ALL I'll set them but every time I open the app, they're gone. When I ask for paper statements I don't get an entire month's worth of transactions, if i even get it but I'm paying for it. Transactions will show up as if u purchased it the day after you did too. Edit: still don't get alerts, none!! I can't see deposits for any month before the current month& i cant see transactions before the month prior to the current month. Don't I have a right to a statment?

This app is always a nightmare whenever it updates and wants you to register your card again I've noticed it seems to take months before they get all the issues worked out so that can be done. When it worked it at least worked for basic information but looks like I'm back to the website for a few more days until I can get to an open bank to withdraw the remaining balance and close this account for good. Good Luck and patience to all, you'll be needing it!

I wish I could give it a big fat ZERO!!! Ever since I updated to the new app it hasn't worked. I have been having to use the phone service, which you can't see your transactions place or pending transaction. I've been on the phone over an hour now trying to check on a cash transaction that was made while I slept. Customer service hangs up because of heavy call volume, no option to wait. So I chose to dispute a transaction and I've been on hold forever. The old app would've answered all questions

Installed new app, set up card info, signed in all great. Then tried to sign back in later, tells me my info is wrong and wants me to call to verify my card. Screw that, I will just call for balance on the automated line. The other app had been fine for years! Then you go changing to something that apparently doesn't work for anyone! Great job, smh!

I started using US Direct Express around 5 years ago. I logged into account and could review transactions from each month, up to a year prior. Now, it only allows me to look back 90 days. Also, it's never showed a monthly balance, only a balance when you log in, so I would take a screenshot of the balance and refer to that. It would be improved if it had a monthly balance to refer to for a specific date, just like credit unions or bank statements. Please fix these issues. I don't like the new ap

I was informed to upgrade to the new App, but after several attempts to re-register this new version refuses to allow or take my info. I've been with them for 7yrs now. FRUSTRATED!!😠 When you try to contact customer to resolve the issue. There's a long wait and when someone finally answered they put you on hold to send you to the Tech Dept., which then hang-up on you. What the HELL is going on over there @ Direct Express. I'm seriously tempted to switch to something else!!

New update...HORRIBLE! Why do you guys keep meddling with this app? Last year it was a mess. This current update isn't showing me anything on my account. My name, login, account info or balance. It stays on the open Direct Express main page. It doesn't open to the main account If I could give it zero stars I would. With EVERY change it's ALWAYS a issue with this app without fail. If it isn't broke STOP messing with it. It's frustrating and annoying. Next year there will be a new issue. 🙄

I hate the new app! I can only get a month of transactions, and It takes forever to load. Beware, if someone gets your account information, and can get into your account again, even after closing the account. Direct express, will deem the first one suspicious, and take the money back that was stolen the first time. Without investigating the fraudulent transactions. It happened to me, two months in a row. When, I investigated the transactions, they were all false sites. No investigation!