This app is supposed to be able to make things easier but it won’t even allow me to log in. Says they can’t verify my identity and to call, but when I call they say just keep checking back in???? I never had this issue with the old version. Why upgrade if the old one […]
Reviews for Direct Express® Mobile
← Back to Direct Express® Mobile20 reviews
If there was a 0 I would have used it. My whole phone is hosed. I can’t get incoming calls. I get texts then call whoever tried to call me. I can’t acces mobile Direct Express on my phone or on my laptop. My card is invalid but I can still make purchases. I had […]
Frustrating. I don’t get alerts AT ALL I’ll set them but every time I open the app, they’re gone. When I ask for paper statements I don’t get an entire month’s worth of transactions, if i even get it but I’m paying for it. Transactions will show up as if u purchased it the day […]
This app is always a nightmare whenever it updates and wants you to register your card again I’ve noticed it seems to take months before they get all the issues worked out so that can be done. When it worked it at least worked for basic information but looks like I’m back to the website […]
I wish I could give it a big fat ZERO!!! Ever since I updated to the new app it hasn’t worked. I have been having to use the phone service, which you can’t see your transactions place or pending transaction. I’ve been on the phone over an hour now trying to check on a cash […]
Installed new app, set up card info, signed in all great. Then tried to sign back in later, tells me my info is wrong and wants me to call to verify my card. Screw that, I will just call for balance on the automated line. The other app had been fine for years! Then you […]
I started using US Direct Express around 5 years ago. I logged into account and could review transactions from each month, up to a year prior. Now, it only allows me to look back 90 days. Also, it’s never showed a monthly balance, only a balance when you log in, so I would take a […]
I was informed to upgrade to the new App, but after several attempts to re-register this new version refuses to allow or take my info. I’ve been with them for 7yrs now. FRUSTRATED!!😠 When you try to contact customer to resolve the issue. There’s a long wait and when someone finally answered they put you […]
New update…HORRIBLE! Why do you guys keep meddling with this app? Last year it was a mess. This current update isn’t showing me anything on my account. My name, login, account info or balance. It stays on the open Direct Express main page. It doesn’t open to the main account If I could give it […]
I hate the new app! I can only get a month of transactions, and It takes forever to load. Beware, if someone gets your account information, and can get into your account again, even after closing the account. Direct express, will deem the first one suspicious, and take the money back that was stolen the […]
The first app was WAY BETTER! This new version SUCKS! It will not let you log in, even though you have a screenshot of your user name and password. Their “24/7 helpline” will never help because the automated voice says that they are “experiencing” high call volumes and just hang up on you. And you […]
Too many issues, poor customer service and some of the representatives speak poor poor English. It’s definitely time for a change in who I entrust my money (direct deposit). Locked out & declined purchases and calling customer service and receiving a recording to call back in 30 minutes with no explanation as to why. Scary […]
I hate this app! This is so much to do just to see what your balance is, your purchases! I think you should change it back to the original Way to login!!! After it locked me out, I tried to reset it, I had to call customer service, and they informed me that they were […]
CS told me there is an issue with this app on Android. There is no timeframe for when the app might get fixed, though they are working on it. The older version also most likely will not work if you have already registered with the new app. Anyone needing to call CS should call after […]
App never recognizes a password, or allows for the full password if it’s too long. Can’t reliably get a hold of their “24/7” customer service. Can’t access the app at all because it won’t acknowledge the brand new password I set on a 10yr old account. This new app is terrible and there’s no need […]
I installed new app today. I was expecting a terrible time. After installing, all I had to do was re-register. Its been fairly easy to use, shows all my transactions, balance, etc. I have A HINT that may be helpful…if you do get into the acct, click on the profile button (little person) in the […]
I haven’t been able to open the app since I’ve installed it. Every once in a while I could get the old app to open, now I get told “for a better banking experience use new app” My money disappeared last month. This month, I’m afraid to even use the card except to pay a […]
Not so great being declined with available funds. I would have a PS5 from my invite event from Sony when it finally happened for me, and still don’t have one. It has also declined other purchases since then with a ‘fraud block’ that kept happening, and I had to call, verify, and wait an hour […]
It would be great if it allowed me to log in using my thumb. It would be great if it let me log in at all. It says my info doesn’t match anything in their system when I try to reset my password. I know for a fact it is all correct and should match. […]
The worst card EVER! unfortunately I receive my SSDI benefits on this card. I’ve had it for at least 5 years now and I hate it! A lot of the times when I go to the ATM I can’t get MY money out, sometimes I can’t even pay my bills. forget purchasing anything through Google, […]