Dominion energy prices is to high, their idea of budget planning is paying higher monthly cost than what you normally pay during a month it's easier and cheaper just to be late and pay a little bit here and there to make it affordable, I'm not having problems with my app my app works perfect, I guess maybe it's because different phones has different issues but the prices are high it's almost unaffordable, Dominion needs to come on their prices of energy.
Rita Muniz
The system does not seem to update accordingly. I paid the balance last week and it's sending messages stating a balance is owed.
Kolby Hoover
I am sure the app is fine but it won't let me type my full password in to log in... developers need to allow all the characters that are allowed to be in a password to be entered.
Lissa Richardson
slow site , priced to high and just not very dependable with any storm
WolfPack 248
Paymentus Blocks me from paying my bill online in App OR Website. Its ridiculous! I'm Not using a VPN, and can make purchases on EVERY other system in world! No special phone, just an Android with all the latest updates. Doesn't work on a laptop either. The 800 number NEVER brings you to a person even during the weekday 8-4hours they keep. I have to Call every bill when I have 30-45 free min to sit on phone to pay my damn bill! Why do you make it So Hard to Pay you money!?!?
Charles Wright
It worked when I first downloaded the app but after a couple of months I was not able to pay my bill, it would take me to the pay option then it would then open the web payment extension, then reload the app pay option and had to resort to using the website.
Phil Taylor
Sure, you can report outages and pay your bill through the app. But it takes **way too long** for the money to come out of your account. When I make a payment, I expect it to be reflected in my account that instant, of not the same day. Many other companies can get this right. Why can't Dominion? It's a shame we can't choose who provides our power, because I would never choose them.
Chris milne
The app used to be useful, just open it and view account. Now it keeps forgetting me despite the "remember" box being checked, password won't auto fill, and it keeps sending me to the "account verification after ""upgrade"" page" despite verifying both my accounts MANY TIMES EACH. When I do manage to log in it provides decent information but like most tech "upgrades" the old system was far superior.
Melissa Rosenbalm
Does not take money out of my account on the due date for auto payments, multiple payments have been returned so now I have to call and make a payment which costs $3.50 for a 3rd party to process the payment. I can't log into my account because it keeps stating it needs an update but when you go to update it only gives the iption to uninstall or open.
Zack Bizjak
Why have an app if it doesn't work with your payment system? I'm enrolled in auto pay but won't charge my credit card like it should and then I miss payments and now I'm not enrolled in auto pay anymore because of your app not working right. Before this my card has always worked all the time but through the app, nothing. This is piss poor. A waste of time for everyone. You're creating more problems instead of solving them. Also push notifications doest works everything's on but still nothing. -1
