First of all, the world invented Credit Cards so there is no need for an app other than to harvest data from you. You cannot use your phone to start a charge session reliability. Less than 30 percent of the stations work with this due to placement of the credit card scanner. Connected services work very inconsistently. If it is a busy weekend, then the entire network has serious problems. Network and app have improved over time, and my review has improved from it's original one star rating.
Brian Weir
Unreliable app paired with unreliable equipment. This is the absolute worst way to charge vehicles. The app is slow to open, slow to load, and then decides to go unresponsive when initializing charge 9/10 times. "Fine" you say, I'll use my credit card. Nope! card reader is ALSO unreliable and doesn't read your card. Ugh... I'm just going to leave then...cancel please. Amazingly, NOPE again! Now your car is locked in a never ending handshake with the charger. DO BETTER!
Nathan Burns
It works mostly, but you have to foce close the app nearly every time you need to use it. The NFC scanners on the chargers work so infrequently that you need to use the app to start, and often I have to force close the app to keep it from bouncing back to the last place I charged. Defintely needs work.
Steven “Stevo Swiss” Scholom
This app is essentially not useful, because it glitches and has errors every time. 3 out of 4 times it does not start a charging session, and it cannot be added to a wallet unless you have an iPhone, and it cannot work without full bars connection to internet continuously. Really glitchy, and mostly useless waste of time.
Jim Thomas
I'm using the Android version of the app on a Pixel 7. Not enough space to describe all the problems. instructions are to plug in first, but if you do your particular charger switches to "in use" unless you choose it within seconds of having started the charge. if your credit card's expired it will make it look like the charge has started and then you get charged idle fees for 20 minutes before you get a text that says you're being charged idle fees support can't refund. Got to start over 🤬
Brian Berlocker
Horrible customer service. Could not log into app, could not reset password, could not contact anyone for the 2 days prior to subscription renewal. The app miraculously works fine right after the subscription auto renewed (and password reset emails show up days later). Customer service could care less. there are too many options to use these scammers. All over $7. Enjoy the charge back fees.
Peter Digre
My app has failed the respond three times, and I have had to call to get the charging going. I have just had another failure. The failure this time was: 1. I selected the charger and the Ionic 5 payment option. Charging started and continued. 2. The app failed to track the charging and stopped reporting that I was charging. It reported that my charger was in use but did not recognize that I was using it! 3. The app did not allow me to stop charging and disconnect until 100%.
Kane Francetich
I like their charging stations, because they're fast (2x tesla), but the app has issues. It often doesn't update the map with any details, you can only start a session through the app about a quarter of the time, and when you search a location it will tell you the nearest EA station is 400 miles away, when there are several other closer stations.
lasha crowell seaman
This app fails on a regular basis. Do not trust that it will email you or text you when the charger stops for any reason. you will be charged extra service for sitting idle every minute. Total rip off every time! you can request your money back and they claim it wasn't their fault which it clearly is. don't trust to just leave your car. It's not worth the heat or the cold to be charged extra. Don't trust this app.
David Jackson II
The app does a great job locating centers and monitoring charge times. If you are away from your vehicle the notifications are helpful in keeping sure you know what percentage your car is at. Additionally, it notifies you when a station opens up. This is helpful, but there may be a slight delay at times and it is better to be present. I also like that you can start and stop everything from your phone rather than touching a hot screen.
