Reviews for Electrify America

First of all, the world invented Credit Cards so there is no need for an app other than to harvest data from you. You cannot use your phone to start a charge session reliability. Less than 30 percent of the stations work with this due to placement of the credit card scanner. Connected services work […]

Unreliable app paired with unreliable equipment. This is the absolute worst way to charge vehicles. The app is slow to open, slow to load, and then decides to go unresponsive when initializing charge 9/10 times. “Fine” you say, I’ll use my credit card. Nope! card reader is ALSO unreliable and doesn’t read your card. Ugh… […]

It works mostly, but you have to foce close the app nearly every time you need to use it. The NFC scanners on the chargers work so infrequently that you need to use the app to start, and often I have to force close the app to keep it from bouncing back to the last […]

This app is essentially not useful, because it glitches and has errors every time. 3 out of 4 times it does not start a charging session, and it cannot be added to a wallet unless you have an iPhone, and it cannot work without full bars connection to internet continuously. Really glitchy, and mostly useless […]

I’m using the Android version of the app on a Pixel 7. Not enough space to describe all the problems. instructions are to plug in first, but if you do your particular charger switches to “in use” unless you choose it within seconds of having started the charge. if your credit card’s expired it will […]

Horrible customer service. Could not log into app, could not reset password, could not contact anyone for the 2 days prior to subscription renewal. The app miraculously works fine right after the subscription auto renewed (and password reset emails show up days later). Customer service could care less. there are too many options to use […]

My app has failed the respond three times, and I have had to call to get the charging going. I have just had another failure. The failure this time was: 1. I selected the charger and the Ionic 5 payment option. Charging started and continued. 2. The app failed to track the charging and stopped […]

I like their charging stations, because they’re fast (2x tesla), but the app has issues. It often doesn’t update the map with any details, you can only start a session through the app about a quarter of the time, and when you search a location it will tell you the nearest EA station is 400 […]

This app fails on a regular basis. Do not trust that it will email you or text you when the charger stops for any reason. you will be charged extra service for sitting idle every minute. Total rip off every time! you can request your money back and they claim it wasn’t their fault which […]

The app does a great job locating centers and monitoring charge times. If you are away from your vehicle the notifications are helpful in keeping sure you know what percentage your car is at. Additionally, it notifies you when a station opens up. This is helpful, but there may be a slight delay at times […]

This review is purely based on the app and the way it’s run, as the chargers themselves are usually pretty reliable near me. The only method to pay for a charge with EA is via pre-payment. This would not be an issue, except it forces you to auto-reload when your balance drops below $5. If, […]

Used to be able to login with a fingerprint before the most recent release. Now it wants me to setup again as a passkey and when I try to enroll it says “Something went wrong”. tried several different times and days, same issue. I have many other apps that work fine with a passkey. seriously […]

For most purposes, the app helps me find charging stations and provide charging session information. However, for trip planning, I often want to identify stations in an area or along a route for further checking candidates to set for the trip. in another case, if the charge is running down fast, I would like to […]

EA is the worst experience in public charging. Between randomly defective chargers, 5 minutes to start a charging session, constantly being logged out of the app, and being forced to restart charging if you fail to hit the button within 3 seconds of the charger recognizing the car, it is quite the customer experience. Tesla […]

Over half of the functions in the app say “Something unexpected happened. Check your internet connection.” Nope, connection is just fine for every other app. Gaslighting by EA for something broken in their app. Couldn’t even charge through the app. Had to start the charging on the station and NFC tap the phone for Members […]

Buggy stations and app. Over the past 5 years the user experience has been awful. Every other time I charge it takes multiple tries of plugging and unplugging the car to get it to work. App bug prevents expired credit cards from being deleted, which pauses charging unnecessarily even though I have an alt payment […]

the charging experience is pretty buggy. I’m not sure if it’s the app or the charging station but it often will reset the time that I have been charging -it stops recognizing that I’m charging and restarts the timer and the charging. not a big deal at all. The app does what it needs to […]

Pretty consistently having issues with the app now. Seems like once I activate one charger on a trip, the app bricks itself. I rebooted my phone and got it to work, but force closing the app does nothing to fix it. Logging out and in does also fix it. Ended up using my credit card […]

Increasingly buggy. Tap to pay with app doesn’t work anymore. Have to activate the charger through the app, but it won’t scroll down through the chargers at the station to select the one I’ve plugged into. Can only select charger 1 at a station. I could probably call the help line, but it’s just bug […]

Nearly every time I try to charge, something is ALWAYS broken requiring a phone call to support. Yesterday, the app refused to use the same credit card that has been linked with my account for years. I called customer support and they blamed my bank. I called my bank and they said there’s nothing wrong […]