I am going to be plain: if you offer me a trial requesting data I do not wish to share before I get to simply try out the app, then your app is insta uninstalled. I refuse to have to bother to cancel anything that I don't even wish to subscribe to in the first place since I haven't had a chance to try at least a lvl or have a glimpse at how the app is designed.
I would have given this game 3 or 4 stars, but gave it 1 due to how poorly executed the trial period is. There is no apparent option to cancel the subscription before the trial is over. I emailed the team prior to the end of the trial, but it appears I will be charged anyway due to the 2 business days they need to process my request. One week is not a sufficient trial period for how expensive this is. I did consider giving it a longer chance but this predatory trial period warns otherwise.
It doesn't tell you there's a paywall right after the first time you try and get your assessment. I was expecting it to be a paid app at least to some degree, but to go through the entire thing only to find out you have to pay to find out anything - not even a taster, or a free trial?? Just poor user experience for a first impression - I'm sure this app would do a lot better if they gave more upfront before the giant paywall slaps you in the face
I bought a month but im not sure I'll keep subscribed. The game seems good as a treatment but it fails to respond to the commands and it end up affecting the progress.
i have just completed "2 weeks of treatment"..i already feel better in my ability to recall things, and there is less 'noise' in my head...however, it may be the placebo effect.. I'm going to continue playing the game and see if these effects persist or indeed get better.
I've only been using this app for 3 days so I can't validate if it's been effective, but you can go read the research paper that shows it works. I feel like the majority of people leaving negative comments don't get the underlying principle. ADHD causes your brain to want to give up or tune out when things get difficult or boring. This game is designed to keep you right on the edge of difficult and boring in order to get your brain used to this state. If it's frustrating you it's working!
Have to sign up for a yearly plan that costs $130.00 USD to get a 7 day trial. That info would have been nice before I wasted my time downloading / installing. Knowing that the key demographic for this program has problems with focussing, seems like a pretty blatant attempt at making money off of people forgetting to cancel before the trial ends. Seems like a pretty scammy business tactic.
Spent 30 to 45 minutes within the first two days of the trial period, then I was charged $139.41 (at no time was the app even opened after the first two days). A request to Google Play was denied a few days later on issuing a refund. I'm now very skeptical about making any purchases revolving subscriptions and or trial periods. Please correct this situation.
Kept having connectivity issues once I signed up.. When I first downloaded the app, I was able to open it and click on either the "get started" or "log in" buttons and would be directed to an outside website to sign up or log in respectively. However as soon as I created my account the app consistently has connectivity issues and refuses to stay connected..
The app is what it needs to be. But the customer service is useless. The app doesn't give you heads up when your subscription is due so I ended up paying for 2 months the monthly fee. C'mon, I have ADHD. The support refused my request for a refund even though I contacted them the same day I was charged and requested a yearly subscription. Their app is frustrating and it needs to be but support service could provide support. I will go through my card company to claim refund.
