The notification feature has not worked at all, leading me to go an entire month without knowing that my array was not producing power. I happened to login and see the error message and then put in a service order. All this in the middle of summer - there's a real cost to this malfunction! I spent over 30 min with customer service and they couldn't figure out why.
APP WILL NOT SWITCH FROM FULL BACKUP. Storm alert switched the system into full backup. After storm alert ended the system is supposed to go back to the previous setting. In my case this was self consumption. It never reverted, and in fact has been stuck in full back up now for over a week. I've contacted enphase, and they have no idea why it won't revert in the app. The tech tried from his end, but to no avail. It's still stuck in full backup as I'm writing this. I've reinstalled, but no good.
While there may be many benefits to this app as far as checking my panels, when you go to the array and there are different colors on the panels, you can't find any sort of legend that tells you what the different colors mean. For that the app gets one star. Because why else would I look at the app if not to check on my panels to see if they're working. And when I do look I want to know what those different colors mean. There's gray, light blue, dark blue, black.....
As other users have reported, when microinverters fail (as 5 of mine did) the app doesn't alert you at all. It clearly knows there is a failure, as you can dig several menus deep to see your list of devices and see a red/green status indicator that says "Error". If a device is in error, why would you not make a much more obvious alert??? Terrible design that hasn't been addressed despite acknowledgement here.
Overall a good app. Some tools are dependant on the interface with your energy company, and I get that. What i would really love is to see a comparison of your highest solar output for that month/season (I don't want to compare Dec 22 to June 22). Comparing to yesterday is ok, but if it rained, it's not much comparison. Or a comparison of year over year might be good. Maybe even a estimated production. Great app, works like it should, but with anything, room for improvement.
I love this app for my system. However I talk to a lot of people about my system. When I open the app the system status should update. That way it easier to explain. The live feed is great but the status would be better. I normally show them the status from the day, week, or month before, as mine only up dates when it wants to. Sometimes 8hrs, sometimes 10hrs, one day it was every 5hrs. Other than that you guys are great.
Just installed and looked for the one thing that the app should have - notifications. I want to be notified whenever the system is offline or not working. My microinverters have been offline for 16 days and I didn't know it because the system never sent an email to me. I thought installing the app would be the ticket - immediate notification on the thing I carry with me all the time. No such luck. Developers - please add a notification setting so that I know instantly when there is daylight outside and the Envoy isn't picking them up. Sheesh. Does that mean I don't get credit for the power I generated during these sunny days???
Works ok, but I've run into bugs, like I manually entered my elec rates and it forces you to set the seasons with certain months in the wrong order. It goes Fall, Spring, Summer, Winter and forces you to set sequential months in that order. Also, now that my rates are entered, I don't see anywhere that this info is used. Also, the data and graphing is very basic.
In two specific regards, we are disappointed with the apps capabilities. 1 Live reporting of Power is updated every second, but the accumulation of Energy is carried out in chunks of 15mins and fails to individually record Export and Import totals, only the net total is reported. Significant miss reporting results when higher power devices are used for shorter periods. 2 The configured Import and Export Tariffs, are disregarded when "Currency Conversion" is enabled. Meaningless data results.
Ownership transfer just doesn't work! In the app, it gets to the point to upload proof of residence, but the button to upload a doc doesn't do anything. I tried multiple phone and app restarts. Even more frustrating is that the same process on the main Enlighten website is ALSO BROKEN. (On the website, it fails at the point when you enter your credit card.) I had to contact customer support and have them guide me to a totally different site and URL to put in a request. So basically, BROKEN.
