this machine worked great but I tried the other 2 nearby and they didn't work and I tried to call customer service but in the 5 minutes waiting to talk to someone I drove my car to this one and got it to work. I am also being asked to fill this out before I see how successful the charging was so ...
Requires deposit to start using it. It is just poorly designed by the lowest budget offshore company. If you ever absolutely have to use this pseudo-app, I'd recommend to use prepaid visa gift card and make sure your credit card is safe.
Hundreds of thousands of dollars in equipment and they can't spare a few thousand for a decent developer. I'm a software engineer and let me tell you, for an app that handles money and needs to work or people will be stranded, this app is BAD. Avoid EV Gateway stations. They are not worth the trouble. All their equipment is useless because this app nearly never works.
Not the best situation to try to charge your car. It only allows you to charge for 3 hours at a time. I have never gotten a full charge because of this. They want $20 or more to put on your account or if you just pay for it they put a $40 hold on your card. Doesn't make sense. It's not my best choice to charge my vehicle.
App is terrible! EV Gateway charging is a complete ripoff. Wasted an hour dealing with the app and registration, then tried to start charging by registering my Visa, as it states you can, in place of loading $ to the "wallet". This would not work. I then loaded $20 to my wallet and tried to start charging which gave me a "rejected" message. Called the support line for the 3rd time. the employee stated that the Chargers needed to be power cycled, in other words they needed to maintain their equip
Someone else has been using my account to charge their car and there is no way to log them out of it. Password was 15 randomized characters so it couldn't have leaked from a breach. Changing password doesn't log out the false user. Support doesn't respond. Absolutely avoid and don't store payment methods on this app.
The app was fine but I really don't like that you have to maintain a $5 wallet balance but the minimum to load onto a card is $20. It's higher than any other EV charging app I've used and also I haven't come across EVGateway before so I will likely only use it again IF I return to this mall.
Worst destination charging ever. The chargers were in a hotel basement parking garage. The displays misleadingly say "port a free" which means available for use, not free electricity. You must download app to store credit card info and start a charge. If no cell or WiFi in the parking garage, good luck. The charger counts down from 8 hours but stops charging after 2 hours, without signs of max time limit or that you'll need to pay $0.25/session and wake in middle of night to restart charging.
*The app requires a minimum deposit of $20 to charge on a paid charger. They should just charge my card what the session costs, not to be a bank and hold onto my money until I contact support for it back. *This seems to have changed which is awesome! Great ui and a new feeling app!
Atrocious experience. They say you can checkout as a guest without downloading app. Failed to recognize emails. Server errors. Downloaded app. Failed to check out as guest. Had to charge up bank: ironically that worked smoothly. I had the charger err 2x. Each charge extra transaction fee. Able to charge via a second charger on site. I want to pay for power and have it work/not have to download another clunky failing app that steals and sells my data. Users won't convert with this experience
