contact us leads to a completely useless dumbbot. extra mile website says rewards points can be used for things other than fuel yet nowhere in the app is there any options or information.
Garbage. The old system was better. The old interface was perfect, this new one makes no sense. Also the reward system doesn't seem the same. Must have been giving out too much free stuff.
Lost all my previous points starts me over with 250 new member points what gives? I spend 200 bucks a week here for the past 10 years. Not cool. You should have given guys like me a heads up that all the points we were saving are gone just like that
The old rewards were great. New "rewards" is a scheme. Clearly, corporate noticed too many happy customers and needed to rectify that. Don't bother with this one like we do with all the other "rewards" and "loyalty" programs. I am eagerly awaiting the bot comment below.
Lost rewards and points from previous app. Had to create a brand new account again. Can't scan barcode in store without adding a payment method to your account. App load time is long.
The pay inside QR code started working the other day and the register gets my rewards number but I'm being charged the full price at checkout and then it finalizes at the member price later. That's what happened on 2/14. Today 2/20 I bought the discounted fountain soda and it charged me the full price using the QR code. Then 8 minutes later it tried to charge the correct price and my card declined that. Also it would be nice to have a QR code or barcode for paying cash
Chevron really screwed up by changing the Extra Mile app. All the 1 star reviews are because the accumulated points, the convenience, and the simplicity are all gone. And now this new app wants to know ALL about you - so many personal details. Corporate greed at its finest. And a good example of what NOT to do to consumers.
This used to be a good app. I used this store going and leaving work to purchase food and drinks. I can no longer find extras I have on this app because their main focus is gas. I find this app unusable since I only get gas at costco. I completely quit using these stores because the deals are so bad now, and the app isn't clear on the deals or extras that you have. I started using the 7/11 and only shopping there because they have better deals and the app is easier to navigate. -ex customer
Has the same IMEI tracking issue as the Chevron app. If you change your phone number, you get logged out of the app, and are unable to use your new phone number. This IMEI tracking to prevent multiple accounts screws over people who change their phone numbers. Terrible app, no way to contact support without logging in. I would give zero stars if I could.
Well I honestly can't rate it because even after making space on the phone all I get is pending pending pending. Old system was weird too as I had my number linked to the app but entering my number was running a totally different set of points than using the app barcode. I liked the old system because I don't even have a car so merging them did nothing but wipe out 5 extras 5 shields and I was 2 cups from free coffee and 1 from free soda. Odd that no one can seem to find how to get freestuff now
